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High Seas Marine & Industrial Services Co Ltd

Enhancing Maritime Services: Insights from High Seas Marine & Industrial Services Leadership Team

High Seas Marine & Industrial Services Co Ltd stands at the forefront of the maritime industry in Saudi Arabia, offering a comprehensive range of services including vessel chartering, ship chandelling, technical support, and marine agency services. In this exclusive interview, we engage with key members of the High Seas leadership team: Vladimir Poddubnyy, Managing Director; Ahmed Nagmar Marine Operations Manager; Rovelyn Camagong, Supply Chain & Chartering Contracts Manager (Vessel Chartering); Mohammed Hussain Mulla, Ship Chandelling Manager; Tamer Younis, TSS Manager (Technical Support Services); and Shaiju Shajahan, Agency Manager. Together, they provide valuable insights into the company’s vision, strategies for growth, sustainability practices, and their commitment to excellence in service delivery. Discover how High Seas Marine is navigating the complexities of the maritime industry and setting new standards for quality and efficiency.


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Questions for Vladimir Poddubnyy, Managing Director

Company Vision and Growth: Can you provide an overview of High Seas Marine & Industrial Services and discuss the company’s vision and strategic goals for growth in the next five years?


High Seas Marine & Industrial Services is a leading provider of marine and industrial services since 2010 in the Kingdom of Saudi Arabia. High Seas is aggressively engaged in providing our customer a full service like a “one stop shops” for all marine services like chartering offshore support vessels, Marine agency services, ship chandlery services and Technical Support Services to clients which are carried out at (though not necessarily limited to) Ras Tanura, Dammam Port, Khafji port and Jubail commercial, industrial port, Ras Al Khair, and Aramco Fields.


The vision of High Seas Marine is to become the premier provider of marine and industrial services in the region, known for its excellence in safety and service delivery, innovation, and customer satisfaction. The company aims to achieve this vision by focusing on strategic growth initiatives that will drive expansion and increase market share in the next five years.


One of the key strategic goals for growth at High Seas Marine is diversifying our service offerings to meet the evolving needs of our customers and expand our customer base and entering new markets to drive revenue growth. We’re investing in state-of-the-art equipment and training program to ensure that our team members are equipped with the skills and expertise needed to deliver superior service to clients. By improving operational efficiency and expanding our service offerings, we aim to reduce costs, increase productivity, enhance customer satisfaction and attract new customers and increase revenue streams. With a strong commitment to excellence and customer satisfaction, High Seas Marine is well-positioned for success in the years to come.


Sustainability and Compliance: How does High Seas ensure compliance with international standards and what sustainability practices have you implemented to minimise environmental impact?


Sustainability and compliance are crucial aspects of our operations, especially in the marine industry. At High Seas Marine, we prioritise both environmental sustainability and strict adherence to international standards. We understand the delicate balance between maritime operations and environmental well-being.


One of the key ways High Seas ensures compliance with international standards is by adhering to regulations set forth by organisations such as the International Maritime Organization (IMO) and the United Nations Convention on the Law of the Sea (UNCLOS). We have implemented our Safety Management System and HSM policy, and our commitment is demonstrated by achieving certifications such as Document of Compliance in 2022, ISO 9001:2015, ISO 14001:2015, and ISO 25001:2018 standards, along with the implementation of OVMS. These certifications ensure that our operations meet the highest standards of safety, environmental protection, and sustainability, while also enhancing our reputation in the industry and opening new opportunities for growth.


High Seas employs eco-friendly technologies and materials in our operations. We use biodegradable materials and environmentally friendly cleaning products to reduce our impact on marine ecosystems. We have implemented strict waste management practices to prevent marine pollution and regularly conduct environmental impact assessments to identify potential risks and develop mitigation strategies. By minimising our carbon footprint and contributing to the preservation of marine ecosystems, we aim to ensure a sustainable future for generations to come.

Question for Almed Nagmar, Marine Operations Manager

Vessel Chartering Operations: Can you elaborate on the vessel chartering services provided by High Seas and how you ensure the reliability and efficiency of these operations?


High Seas offers a wide range of vessel chartering services for various purposes. Our chartering operations include crew vessel chartering services for transporting personnel to and from offshore installations, oil rigs, and other maritime locations. Our crew vessels are equipped with state-of-the-art safety features and amenities to ensure the comfort and well-being of crew members and passengers. We have a team of experienced and skilled crew members who are trained to handle all types of situations and provide excellent service to our clients. We prioritise safety and customer satisfaction in all our passenger vessel operations.


In addition, we offer offshore support vessel chartering services for various offshore operations, including delivering provisions offshore, surveys and diving operations, maintenance, and construction activities. We work closely with our clients to understand their specific requirements and provide customised solutions to meet their needs.


We follow strict quality control measures and safety protocols to ensure the reliability and efficiency of our vessel chartering operations. We conduct regular maintenance checks and inspections on all our vessels to ensure they are in optimal condition for operation. Our crew members undergo rigorous training and certification programs to ensure they are well-prepared to handle any situation that may arise during a chartering operation.

Question for Rovelyn Camagong, Supply Chain & Chartering Contracts

Client Relationship Management: How do you manage client relationships and ensure satisfaction in both vessel chartering and taxi boat services, especially in a competitive market?


Client relationship management (CRM) is crucial for building strong relationships with our clients, ensuring repeat business, and maintaining a competitive edge in the market. We use personalised service as a tool for relationship management. We take the time to understand the unique needs and preferences of each client, whether they are chartering a vessel for a long-term offshore project or using taxi boat services for transportation and other various offshore operations.


We have a dedicated customer service team available 24/7 to address any concerns or issues our clients may have. We prioritise open communication and transparency in all our operations to ensure our clients are informed and satisfied with our services. By tailoring our services to meet the specific requirements of each client, our commitment to excellence and professionalism sets us apart as a trusted provider of vessel chartering services in the maritime industry.


Question for Mohammed Husssain Mulla, Ship Chandelling Manager

Quality and Timeliness: How do you ensure the quality and timely delivery of food provisions, machinery, and other materials to vessels, and what challenges do you typically face in this process?


Ensuring top-notch quality is our priority, and we enforce stringent quality control measures at every stage of our operations. Our dedicated team meticulously inspects all incoming materials to verify they meet our rigorous standards before they are dispatched to our clients. Collaborating closely with trusted suppliers allows us to procure the finest products available, and we consistently assess and enhance our processes through ongoing monitoring and evaluation.


Our logistics system is designed to ensure that we meet deadlines consistently and reliably. By working closely with our clients to understand their individual requirements, we are able to customise delivery schedules that align with their timelines. Our team of experienced logistics professionals is dedicated to coordinating shipments, tracking deliveries, and ensuring that goods arrive at their intended destinations on time.


While we may encounter unexpected obstacles such as inclement weather that could impact delivery schedules, we are proactive in communicating with clients to explore alternative options and mitigate any potential delays. Our commitment to open communication and proactive problem-solving ensures that we consistently deliver on our promise of timely and reliable service.


One of the obstacles we encounter is the intricate web of international shipping regulations and customs procedures. The complexities involved in navigating these regulations can be daunting, but our team is highly knowledgeable in these areas and works tirelessly to ensure that all required documentation is complete and that shipments pass through customs seamlessly.


Although these challenges can be demanding, we are dedicated to overcoming them and delivering top-notch service to our clients. Our team’s expertise and commitment to excellence enable us to navigate the complexities of international shipping regulations, ensuring that our clients’ shipments reach their destinations without unnecessary delays or complications.


Questions for Mohammed Hussain Mulla, Ship Chandelling Manager

Comprehensive Chandelling Services: Can you describe the range of ship chandelling services offered by High Seas and how you meet the diverse needs of vessels in terms of provisions and materials?


High Seas Marine is your go-to provider for all your chandelling needs. We offer a wide range of services to meet the diverse requirements of vessels, ensuring they are well-stocked and equipped for their journeys. Our provisions are of the highest quality, with fresh fruits, vegetables, meat, dairy, and dry goods available to keep your crew well-fed and satisfied. Additionally, we provide a variety of materials and supplies, including fresh water, deck store items, safety equipment, and spare parts, tailored to meet the operational needs of different vessels. With High Seas Marine, vessels can rely on personalised service and top-notch products to navigate the seas with confidence.


At High Seas Marine, we understand the individuality of each vessel, recognizing that they have their own distinct requirements and preferences. This is why we prioritise close collaboration with our clients to gain a deep understanding of their needs, allowing us to deliver tailored solutions that align with their specific demands. Whether a vessel requires provisions, materials, or any other chandelling service, we are dedicated to offering exceptional service and ensuring our clients have all the necessary resources to operate seamlessly and effectively.


With our team of knowledgeable experts and an unwavering commitment to excellence, we are confident in our ability to address the needs of every vessel, no matter the level of uniqueness or complexity. Trust High Seas Marine to deliver personalised and top-tier solutions that support your maritime endeavours.

Questions for Tamer Younis, TSS Manager (Technical Support Services)

Scope of Technical Support: Can you provide details about the technical support services offered by High Seas, including the expertise and qualifications of your technical team?


Our Technical Support Services provide a wide spectrum of afloat repair services to shipowners and operators, both alongside the port and offshore, from our facilities in the Kingdom of Saudi Arabia. We are recognized service providers by various classification societies such as ABS and DNV for inspection, maintenance, and certification of LSA/FFA, SCBA, services of life rafts, inflatable lifejackets, HRU, marine evacuation systems, general maintenance, ship repair/maintenance and certification, calibration, GMDSS Radio Survey, UTG NDT Survey, and diving operations.


Our technical team is comprised of engineers, naval architects, qualified technicians, welders, divers, and other professionals who have undergone rigorous training and certification to ensure they are up to date with the latest industry standards and regulations. This expertise allows us to provide comprehensive technical support services to our clients, helping them navigate complex regulatory requirements and ensure the safety and compliance of their vessels.


Innovations and Safety: How is High Seas integrating new technologies into its technical support services to improve efficiency, and what safety protocols are in place to ensure high standards?


In today’s fast-paced world, businesses are constantly seeking ways to improve efficiency and productivity. High Seas is at the forefront of integrating new technologies to enhance our operations by using advanced technologies and automating routine tasks and processes.


We place a strong emphasis on safety protocols to ensure high standards of safety for our clients. We are implementing rigorous training programs for our technicians, ensuring that they are well-equipped to handle any technical issues that may arise. Furthermore, High Seas adheres to strict safety guidelines and regulations set forth by industry standards, ensuring that all work is carried out in a safe and secure manner.


We also conduct regular safety audits and inspections to identify and address any potential hazards or risks. By prioritising safety, High Seas is able to provide its clients with peace of mind, knowing that the technical support services are being handled by a company that places safety as its top priority.


Questions for Shaiju Shajahan, Agency Manager

Marine Agency Services Overview: Can you explain the range of marine agency services provided by High Seas and how these services benefit your clients?


High Seas offers a comprehensive suite of marine agency services designed to support our clients’ needs effectively and efficiently.


Port Agency Services: We handle all aspects of vessel arrivals and departures, including coordinating pilotage and tug services, managing customs and immigration formalities, and assisting with cargo operations. By managing these critical tasks, we ensure that our clients’ vessels are efficiently processed in port, saving time and reducing costs.


Husbandry Services: Our husbandry services include arranging crew changes, providing medical assistance, and addressing any other requirements that may arise during a vessel’s stay in port. Our team is available 24/7, ensuring continuous support for our clients whenever they need it.


Cargo Agency Services: We coordinate the loading and unloading of cargo, arrange for storage and transportation, and handle all necessary documentation. By managing these operations, we streamline our clients’ processes, ensuring their cargo is handled with utmost care and efficiency.


The range of marine agency services provided by High Seas is designed to deliver substantial benefits to our clients. By entrusting their maritime needs to us, clients can concentrate on their core business activities while we take care of the complexities involved in port operations, crew changes, and cargo handling. Our team of experienced professionals is dedicated to delivering services that meet the highest standards of quality and efficiency. When it comes to marine agency services, High Seas is the partner you can trust.


Coordination and Logistics Management: How do you manage the coordination and logistics of services such as crew changes, custom clearance, and port access, ensuring smooth and efficient operations for vessels?


At High Seas, we prioritise meticulous planning, effective communication, and the utilisation of advanced technology to ensure smooth and efficient operations for vessels. Here’s how we manage the coordination and logistics of essential services:


Strategic Planning: We develop comprehensive plans for crew changes, customs clearance, and port access, detailing each step and the associated timelines. This proactive approach allows us to make all necessary arrangements well in advance, minimising the risk of last-minute issues that could disrupt operations.


Effective Communication: Maintaining open lines of communication with all stakeholders—including crew members, port authorities, customs officials, and service providers—is crucial. By keeping everyone informed and updated on the status of services, we can prevent misunderstandings or delays that could impact vessel operations.


Leveraging Technology: We utilise digital tools and software to streamline processes, improve efficiency, and provide real-time visibility into the status of services. Our technology solutions help automate tasks, track progress, and identify potential bottlenecks or issues that need prompt attention, ensuring smooth operations.


Skilled Team: We have a dedicated team of professionals with expertise in coordination and logistics management. Our team members possess a deep understanding of the maritime industry, regulations, and best practices, enabling them to navigate complex logistical challenges effectively and ensure that services are delivered seamlessly.


By integrating these strategies, we ensure that vessels operate smoothly and efficiently, minimising disruptions and maximising productivity. Our proactive and assertive approach to coordination and logistics management upholds the highest standards of service and safety in the maritime industry.