M & Y Marine Services W.L.L

M&Y Article Feature

Leading with Integrity: Magdy Sharkawy’s Vision for M & Y Marine Services W.L.L

In this interview, Magdy Sharkawy, CEO of M & Y Marine Services W.L.L, shares his leadership philosophy and the guiding principles that shape his approach to managing his team. With a career spanning decades in the maritime industry, Sharkawy emphasizes the importance of leading by example and fostering a culture of trust, collaboration, and continuous learning. He discusses the challenges and triumphs of building M & Y Marine Services into a respected player in the ship repair and maintenance sector while remaining committed to the core values of integrity, commitment, and excellence. Join us as we explore Sharkawy’s vision for the future of the company and his dedication to inspiring the next generation of marine professionals.

 

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Career Journey: Can you share your career journey and what motivated you to establish M & Y Marine Services? What key experiences have shaped your approach as a CEO?

 

My career journey began back in 1971 when I chose to apply to the Faculty of Engineering at Alexandria University. At just 18 years old, I made the significant decision to leave my home governorate in Egypt and move to Alexandria on my own. This marked the first step in my path toward marine engineering and nautical architecture. After graduating in 1976, I started working at TIMSAH SHIPBUILDING AND REPAIR YARD Co, in Ismailia. This initial exposure to the marine industry allowed me to develop a deep passion for shipbuilding and repair.

 

In 1981, my father advised me to seek opportunities abroad due to the changing political and economic landscape in Egypt. Following his advice, I applied for a position at ASRY (Arab Shipbuilding and Repair Yard Co.) in Bahrain and was fortunate to secure the job. By December of that year, my family had joined me in Bahrain, marking a significant turning point in both my personal and professional life. My time at ASRY was characterized by determination and a keen attention to detail, traits that did not go unnoticed by my seniors. The shipyard and ship repair industry became my world, and I immersed myself in it, building a global network of professionals—a network that I cherish deeply. The trust placed in me by ship owners and agents over the years has been humbling and has continuously fueled my passion for the field, ultimately motivating me to establish M & Y Marine Services.

 

Founding M & Y Marine Services was a natural progression for me. The name itself holds deep personal significance—’M’ stands for Magdy, and ‘Y’ stands for my wife, Yousria, who has been my unwavering support throughout this demanding career. Starting this company wasn’t just a business decision; it reflected a lifetime of dedication and hard work in the marine industry. Transitioning from a successful career at ASRY in March 2016 to launching my own company presented its own set of challenges. One of the primary hurdles was shifting from being a sought-after individual to positioning my company at the forefront, even if it meant accepting lower profits initially.

 

Being the founder and CEO of M & Y Marine Services has been an intense journey, culminating in June 2024. I am immensely grateful for where we have reached today. This path is one that many technical professionals in our industry might find themselves on, especially those who thrive in large, renowned shipyards with robust systems in place. In such environments, the focus is solely on shipbuilding and repair, with everything else running smoothly in the background. However, leading M & Y presented unique challenges. One major setback was hiring the wrong people for critical roles. Our industry is unique, requiring individuals who either come from our background or are willing to fully immerse themselves in it. Another significant challenge was defining the services we provide, especially since M & Y does not own any shipyards.

 

Despite these challenges, I am proud to say that M & Y is now on its path to maturity. Our journey has been marked by resilience and dedication, and we have overcome numerous challenges.

 

Company Vision: M & Y Marine Services has marked several milestones, including its 5th anniversary. Can you provide an overview of the company’s mission and how it has evolved over the years?

 

It’s been quite a journey. When I first started the company, it was named M & Y Marine Consultancy, which is why our domain still reflects that old name. We’re in the process of transitioning to our new domain, mandyms.com, to better reflect our current identity as M & Y Marine Services. Initially, I felt compelled to offer the full spectrum of services that marine management companies typically provide. This encompassed everything from ship management to marine consultancy. However, my true expertise and comfort zone lie in ship repair and shipyards, a domain I know inside and out. This realization led me to narrow our focus, and it’s a piece of advice I’d like to share with others in the maritime industry: you don’t have to follow the traditional blueprint of services. It’s okay to evolve and refine your focus over time.

 

When starting a business, you won’t have everything perfectly defined from the get-go. It takes time to understand the market from a business perspective, which is quite different from the technical perspective. Celebrating our fifth anniversary isn’t about having achieved perfection; it’s about recognizing the perseverance and resilience it took to keep the company going. As someone with a strong reputation in ship repair, I often face the temptation of shipyards wanting to bypass my company and hire me directly. But my commitment to M & Y has remained steadfast. I want to tell engineers like me that it’s okay if your mission and vision aren’t perfect from the start. They will evolve as you gain more business insight.

 

Our mission and vision have transformed significantly. Initially, they sounded quite generic, but with time, they have evolved to truly represent what M & Y is and are specifically tailored to us. Our new mission is: “At M & Y Marine Services, our mission is to deliver comprehensive, innovative, and sustainable solutions that address the critical needs of the maritime industry, particularly the ship repair field. We are dedicated to enhancing operations through our Macro, Micro, and Marketing service lines, fostering strategic partnerships, and ensuring the highest standards of efficiency, reliability, and growth for our clients. Our services are based on best practices and successful operations, ensuring that we consistently meet and exceed industry standards. We are the essential partner for both shipowners and shipyards, providing the expertise and support needed for their success.”

 

If you saw our 5th anniversary video, you will find that at the end it says that M & Y is my legacy. This is exactly what I aimed to work on, and I think I succeeded in showing it since June 2024. This is my legacy, my contribution, and continuation to an industry that has helped shape civilizations since the beginning of time.

Service Portfolio: What are the core services offered by M & Y Marine Services, and how do they address the critical needs of the maritime industry?

 

At M & Y Marine Services, we’re genuinely excited about the direction we’re headed since June 2024. Our mission revolves around offering a robust portfolio that meets the ever-evolving needs of the maritime industry. We’ve developed three core service lines: M & Y Macro Service Line, Micro Services, and Marketing Services, each designed to address critical aspects of shipyard operations.

 

Let’s start with our Macro Services. These are big-picture solutions tailored for shipyards. We provide Shipyard Assessment and Consultation, Correctional Actions Implementation, and Training Sessions. Imagine walking into a shipyard and seeing potential areas for improvement; that’s where we come in. Our team conducts thorough inspections, particularly focusing on floating docks, to help shipyards streamline their processes and maximize efficiency. By offering a holistic approach, we ensure that operations run smoothly, and growth is sustained.

 

Next up, our Micro Services. These are the nitty-gritty, detail-oriented solutions that both shipyards and ship agents or ship owners often need but may struggle to implement on their own. We offer Comprehensive Estimating Services, Comprehensive Invoicing Services, and Tendering. It’s like having a specialized toolkit that can be adapted to fit each unique challenge. Despite seeming trivial, some of the stakeholders are not able to do it efficiently on their own. The beauty of our Micro Services lies in their adaptability—they’re quick, cost-effective, and flexible, making them perfect services to start relationships with new clients, later fostering strong, trust-based relationships with them.

 

Lastly, we’re developing a comprehensive Marketing Service Line. We’ve already seen success with network marketing, driving significant sales increases for shipyards. Our goal is to refine this into a full-fledged marketing solution that truly speaks the language of the maritime industry. By leveraging our deep understanding of the sector, we craft marketing strategies that not only resonate but also drive tangible success.

 

At M & Y Marine Services, our aim is clear: to offer flexible, impactful services that cater to diverse client needs. We’re committed to transforming our relationships and the industry at large through these essential and adaptive service lines. We’re thrilled about what the future holds and can’t wait to continue this journey together.

 

Sustainability Initiatives: Environmental sustainability is becoming increasingly important in the maritime sector. How is M & Y Marine Services contributing to sustainable practices within the industry?

 

Though we haven’t been very vocal about our sustainability initiatives at M & Y Marine Services, we’re deeply committed to making a positive impact. Interestingly, the push towards sustainability within our company was significantly influenced by my daughter. She wasn’t officially part of the company until recently but has always been passionate about the aquatic environment, with a particular love for humpback whales. In 2022, she proposed the “Sail Clean, Sail Green” initiative, even uploading a draft on her YouTube account. Unfortunately, due to some employment decision setbacks, this initiative hasn’t taken flight yet. However, it’s now back on the table, and we’re actively involving stakeholders who are committed to sustaining our seas.

 

Given that M & Y’s core focus is on ship repair and maintenance, I recently wrote an article for “Maritime Tech Talks by Magdy,” our platform for sharing industry knowledge. The article, titled “To Retrofit or Not to Retrofit: The Future of Fleet Modernization,” delves into the necessity of retrofitting ships to enhance energy efficiency and environmental sustainability in the 21st century. The maritime industry has undergone a significant paradigm shift, driven by rising fuel costs and a growing awareness of climate change. Retrofitting strategies have focused on incorporating energy-saving technologies to reduce both fuel consumption and emissions, achieving economic and environmental goals.

 

Additionally, in our consulting work for shipyards, we ensure their operations comply with environmental standards. Whenever issues arise, we provide the specialized expertise needed to achieve compliance. While we’ve taken initial steps towards sustainability, we’re now more vocal about our direction and commitment to this crucial issue. We believe in the cause and are dedicated to integrating sustainable practices into our operations. M & Y Marine Services is committed to contributing to a more sustainable maritime industry and ensuring our seas are preserved for future generations.

Strategic Relationships and Collaborations: Partnerships are crucial in the maritime industry. Can you discuss some of the strategic partnerships M & Y Marine Services has formed and how these have benefited the company and its clients?

 

In today’s business world, strategic partnerships are not just an option—they are the right answer. At M & Y Marine Services, we have been fortunate to forge meaningful alliances with esteemed companies, and we feel truly honored to have them by our side. Let me share a couple of these partnerships that have made a significant impact on our journey and, more importantly, on the services we offer to our clients.

 

One of our standout partnerships is with ISTECH-METALFINISH BV, a company led by the visionary Mr. Ronald Veen. ISTECH symbolises excellence in stainless-steel treatment across various industries, with a special focus on maritime. This collaboration, which holds the name ISTECH Bahrain, ensures that the quality of ISTECH services is now accessible in the Middle East and, especially, the Arabian Gulf region through M & Y Marine Services. ISTECH Bahrain brings you all the high-quality solutions you need, bolstering the reliability and durability of maritime structures—a crucial aspect for our clients who demand nothing but the best.

 

Another key partnership has been with JOME Engineering L.L.C, a name synonymous with outstanding performance in the maritime and offshore industries, headquartered in the bustling United Arab Emirates. JOME Engineering specialises in ship repair and offers a comprehensive range of sales services for the marine and offshore sectors. Their expertise spans from regional vessel support to timely parts supply and global supply chain solutions. What stands out about JOME is their state-of-the-art workshop and their commitment to providing 24/7 onboard repair services. Being officially registered across all UAE ports, they are authorised to conduct comprehensive ship repair activities, showcasing their dedication to quality and efficiency.

 

These strategic partnerships have been instrumental in elevating M & Y Marine Services. By collaborating with ISTECH and JOME Engineering, we have expanded our service offerings, ensuring we meet the diverse needs of the maritime industry. Working alongside such esteemed partners allows us to uphold the highest standards of quality and efficiency, benefiting not just us but, most importantly, our clients. In this ever-evolving industry, it’s these relationships that drive growth and innovation, enabling us to navigate the seas of change together.

 

Challenges in the Maritime Industry: The maritime industry is constantly evolving.  What are the key challenges you see in the industry today, and how is M & Y Marine Services positioning itself to overcome them?

 

The maritime industry is a dynamic and ever-changing landscape, presenting both exciting opportunities and significant challenges. At M & Y Marine Services, we find ourselves uniquely positioned at the intersection of ship owners, agents, and ship repair yards. This central role exposes us to various critical dynamics within the industry, which we navigate daily.

 

One of the primary hurdles we face involves balancing the interests of ship owners and the capabilities of ship repair yards. Ship owners understandably demand high-quality and timely services, but shipyards can vary widely in terms of expertise and resources. Striking a balance that satisfies both parties requires meticulous coordination and negotiation. Ensuring that everyone is on the same page is no small feat, but it’s crucial for the smooth operation of our services.

 

Another significant challenge is maintaining high standards across the board. Particularly with lesser-known shipyards, we often find resistance when we recommend best practices. Even when shipyards reach out for our assistance, implementing the necessary changes to meet our standards can be a struggle for them. This ongoing effort to uphold our high standards is a cornerstone of our commitment to quality.

 

Enforcing payment terms is another area that demands careful handling. In the early stages of our business journey, personal relationships within the industry made it challenging to assert our pricing. However, distinguishing between personal and professional interactions is essential. We’ve learned that presenting solid payment schemes upfront and standing firm on these terms is vital. Sometimes, we even have to halt services if clients fail to comply with agreed terms, underscoring the importance of financial stability.

 

The post-pandemic landscape has introduced its own set of challenges, from supply chain disruptions and port delays to container shortages. Additionally, regional conflicts have further strained resources and logistics. Investment and spending in the industry have tightened, making it imperative for companies to adapt and innovate.

 

At M & Y Marine Services, we are committed to overcoming these challenges through strategic positioning and continuous improvement. Building strong relationships with both ship owners and shipyards helps us navigate the complexities of balancing interests and maintaining high standards. Our dedication to implementing best practices in ship repair and maintenance, as evidenced by our adherence to ISO 9001:2015 Quality Management Systems, underscores our commitment to quality.

 

We’ve also established clear and firm payment policies to ensure our financial health. By presenting these terms upfront and sticking to them, we maintain the stability of our operations. Staying abreast of industry trends and continuously adapting our strategies is another key aspect of our approach. Leveraging technology and innovative solutions allows us to enhance our services and meet the evolving needs of our clients.

 

In our industry, flexibility and the ability to adapt rapidly to changes are crucial. By staying competitive and responsive to the demands of our clients, we position ourselves to navigate the complexities of the maritime industry successfully. Through strategic positioning, adherence to high standards, and a commitment to continuous improvement, M & Y Marine Services is well-equipped to face these challenges head-on and continue delivering exceptional value to our clients.

Future Growth and Expansion: What are your future plans for M & Y Marine Services in terms of growth and expansion? Are there any new markets or services you are looking to explore?

 

When I think of M & Y Marine Services, I don’t just see a business—I see a home. It embodies a lifetime of learning and the relationships I’ve built within the maritime industry. With my daughter now actively involved and bringing her unique perspective, we’re embarking on an exciting journey of growth and diversification. While our core technical services—what we call our Macro Service Line—remain at the heart of what we do, we’re increasingly venturing into management and marketing services tailored for our maritime clients.

 

Our primary focus has always been the Middle East, particularly the GCC region. However, with the nature of our work, we’re equipped to serve a global clientele, especially through the specialized microservices we offer. Of course, our Macro Service Line also plays a significant role, but the microservice line enables quicker and easier outreach, serving as an initial stride towards establishing robust and extensive collaborations with clients globally.

 

We’re also deeply committed to educating and inspiring the next generation of Marine Engineers and Nautical Architects. This passion has led us to create initiatives like Maritime Tech Talks by Magdy. We’re channeling more energy into this project and are thrilled to announce the upcoming launch of the Maritime Tech Talks by Magdy podcast. It’s an exciting platform where we’ll have engaging conversations with remarkable guests from our field, discussing topics that truly matter to our industry.

 

Leadership Philosophy: What is your leadership philosophy, and how do you inspire and manage your team to achieve M & Y Marine Services’ vision and goals?

 

When thinking about leadership, I always come back to the idea of leading by example. Throughout my career, influenced by the managers I encountered early on, I’ve learned that leadership is fundamentally about walking the walk. When your team sees you embodying the principles you preach, it fosters a deep sense of trust and respect. At M & Y Marine Services, I, Magdy Sharkawy, have made it my mission to live out the core values we stand for—integrity, commitment, and excellence.

 

From day one in my career, even while managing my team in a ship repair job, my philosophy has been rooted in the belief that a leader should be willing to dive into the details right alongside their team. This hands-on approach not only builds unity but also shows that no task is beneath anyone when we’re all working toward the same goal. It’s about creating a shared sense of purpose and demonstrating that each contribution, no matter how small, is vital to our success.

 

Inspiring and managing a team to achieve our goals isn’t just about handing down directives; it’s about fostering an environment where every team member feels valued and heard. Open communication is crucial in this process. By maintaining an inclusive atmosphere, we not only drive innovation but also ensure everyone is on the same page regarding our vision. Being approachable and genuinely concerned for my team’s well-being helps create a culture of trust and mutual respect. When people feel that their contributions are recognized and appreciated, they’re naturally more inclined to give their best.

 

However, it’s important to note that even after your best efforts as a leader, not all team members may share the same work ethics. Despite guidance and opportunities for improvement, some individuals’ agendas may not align with the team’s natural ethics. In such cases, as a successful leader, it is crucial to remove these individuals to protect the team from any negative influences.

 

By encouraging a culture of learning and collaboration, we ensure that M & Y Marine Services remains at the forefront of the industry.



Kolberg Caspary Lautom AS

KCL Article Feature

Building a Safer Future: Vegard Solheim on Innovation and Leadership at Kolberg Caspary Lautom AS

In this interview, Vegard Solheim, CEO of Kolberg Caspary Lautom AS, shares his vision for the company’s future and its commitment to innovation in the maritime industry. With a legacy dating back to 1906, KCL is a leader in marine safety solutions, focused on enhancing the reliability of lifeboat systems and meeting the evolving needs of the maritime sector. Solheim discusses the company’s dedication to quality, flexibility, and sustainability, as well as the challenges and opportunities that lie ahead. Through a collaborative leadership style rooted in Norwegian values, he inspires his team to deliver exceptional solutions while positioning KCL for continued growth and success in a competitive market.

 

Click below to access the digital brochure version

Career Path: Can you share your background and career journey that led you to become the CEO of Kolberg Caspary Lautom AS?

 

About 25 years ago, I studied business administration and marketing and found myself at a crossroads after my bachelor’s degree: either continue on to get a master’s degree or gain some experience in the real world of work. I ended up with an opportunity to carry out a six-month engagement for KCL, where the task was to conduct internal and external analyses and prepare a five-year total business plan for the company to be decided by the board. I embarked on this engagement, believing it would provide me with useful experience before deciding on my further studies. The plan was presented after six months of work and was adopted. At the same time, I was offered a job as a trainee, where I was to serve as a product assistant, preparing campaigns and reporting to the company’s product department. The board wanted me not only to present the plan but to help execute it as well.

 

After six months as an assistant, I was offered a permanent position as marketing coordinator. I quickly discovered that the learning curve here was far steeper than at any university. In the next three to four years, a lot happened in the market, and the company’s main owner brought me along as his support for all processes, new business areas, acquisitions, and all strategic work.

 

In 2004, Kolberg Caspary Maskin AS merged with Lautom AS to become KCL. This merger introduced a new sector to the company, with in-house production and industrial products aimed at the offshore and marine segments, along with extensive experience in hydraulic systems. In this merger, I took on the role of sales and marketing director, where I was responsible for everything commercial in the company. During this time, we acquired and consolidated several industrial companies and streamlined KCL’s business areas according to plan, as they appear today.

 

In 2007, I naturally assumed the role of CEO and have run the company ever since, guided by a clear strategy and philosophy of high Norwegian quality in everything we do, with as much in-house production as possible, maintaining control over the distribution chain, and ensuring maximum flexibility.

 

Company Vision: What is your vision for Kolberg Caspary Lautom AS, and how are you positioning the company to achieve its strategic objectives in the market?

 

KCL is today one of Norway’s leading importers in several industries and markets and was established in 1906. We are a privately owned company and place quality, flexibility, and innovation first. That is the main reason we are soon to be a 120-year-old company—and this is the foundation of our vision. We have an industrial long-term view.

 

The vision for the marine safety sector is to make all lifeboats far more reliable and safer than they are today, with a fail-safe release system.

Core Offerings: Kolberg Caspary Lautom AS specialises in various maritime solutions. How do you ensure the quality and innovation of your products and services in this competitive industry?

 

We have over 50 years of experience with equipment and systems for the maritime sector. Traditionally, our production of systems is related to equipment on deck, such as drivetrains for cranes and anchor handling winches in the form of HPUs of all sizes and purposes. Today, there are major changes in the market, especially regarding electrification and the efficient use of all operating systems. This is an area we focus strongly on, and we follow the trends and needs very closely. In recent years, this has, among other things, resulted in us supplying frequency converters for the majority of all HPUs produced today. What sets KCL apart from others is that we base ourselves on tailor-made solutions, adapted to the customer’s needs—and manage the whole process, from drawing to finished operational and serviced solution.

 

To ensure the quality and innovation of our products and services, we only use components from world-renowned manufacturers and brands. These, combined with our own production department for critical components, ensure that we always have the best possible quality and, not least, innovation in our solutions. If we don’t have the component needed for a result, we simply create it.

 

Exactly this was also the case when we saw the urgent need for another solution for maritime safety for traditional lifeboats.

 

Lifeboat Release: So Simple Yet So Difficult

 

It sounds simple: lifeboat hooks should only do two things: release the lifeboat in every situation when needed and never allow an unwanted release. But factors such as high waves, dragging, on-load release situations, complicated user interfaces, and reset procedures add complexity, which is the main source of malfunctions. Unfortunately, no hook design has addressed all these issues satisfactorily so far.

 

KCL’s NOA-Hook: Everything is Different

 

Thomas Fabian, Chief Safety Officer at RCCL, describes the new KCL NOA hook features:

 

“While conventional lifeboat release systems have load forces applied to moving parts, the KCL NOA design connects the master link directly to the keel. This eliminates an unwanted release due to mechanical failure. There are no weak parts such as fragile locks, cams, or springs—the hook itself consists only of two very strong parts.”

 

Lifeboat Drills Made Easy

 

“The lifeboat crews are always changing, and complicated instructions are quickly forgotten. The KCL NOA system is extremely easy to operate, and the whole user instruction manual consists of fewer than 50 words. This minimises operational errors while drilling and allows safe operation in an emergency,” explains Thomas Fabian.

 

KCL NOA’s New Release Technology, Inspired by the Airline Industry

 

“Redundancy has been one of the core design elements,” according to Ragnar Jørgensen, the inventor of the KCL NOA hook system. “The KCL NOA-hook system features an electro-hydraulic release system, which is only pressurised when in use. In case of a power failure, there are two additional safety layers: manual hydraulic and fully manual release.”

 

Full Steam Ahead for KCL

 

“To start with, there has been a lot of resistance from the established lifeboat vendors, protecting their existing revenue streams and looking at innovation as a threat rather than an opportunity,” explains KCL’s CEO Vegard Solheim. “But in the long term, the need for a safer solution can’t be stopped—in the end, it is the customer who makes the decision.”

 

Industry Trends: What are the major trends and challenges in the maritime equipment industry right now, and how is Kolberg Caspary Lautom AS adapting to these changes?

 

For our part of the market, which concerns marine equipment on deck, electrification and power utilisation are the most important changes. Here, we are at the forefront and offer solutions for everything we deliver. When it comes to safety and lifeboats, the trend is that more and more people are waking up to the fact that something has to happen. Carrying out lifeboat exercises can pose direct and unnecessary dangers, and lives are lost. Undoubtedly, many near-disasters occur. One can only imagine the margins of error and the unnecessary danger that arise in a real emergency. In all humility, I believe we will be a trendsetter in the years to come. I think KCL NOA lifeboat hook systems are going to be the norm.

Industry Trends: What are the major trends and challenges in the maritime equipment industry right now, and how is Kolberg Caspary Lautom AS adapting to these changes?

 

For our part of the market, which concerns marine equipment on deck, electrification and power utilisation are the most important changes. Here, we are at the forefront and offer solutions for everything we deliver. When it comes to safety and lifeboats, the trend is that more and more people are waking up to the fact that something has to happen. Carrying out lifeboat exercises can pose direct and unnecessary dangers, and lives are lost. Undoubtedly, many near-disasters occur. One can only imagine the margins of error and the unnecessary danger that arise in a real emergency. In all humility, I believe we will be a trendsetter in the years to come. I think KCL NOA lifeboat hook systems are going to be the norm.

 

Technological Advancements: How is Kolberg Caspary Lautom AS incorporating new technologies into its products and services? Can you provide examples of recent innovations or upgrades?

 

Technological advances and upgrades are essential to success, even in a relatively conservative market and industry. It is one thing to adopt technology that is here to stay, but a greater challenge is to create innovation by combining old and new technology. I believe we have achieved this, especially with our electro-hydraulic safety solution for lifeboat hooks. Here, we have integrated existing technology from the aircraft industry into the control system and layers of safety, while simultaneously adding our own groundbreaking technology and design to the hook itself.

Sustainability Efforts: Sustainability is becoming increasingly important. What initiatives has Kolberg Caspary Lautom AS undertaken to enhance its environmental performance and contribute to sustainable practices?

 

KCL, like all businesses, has an impact on its surroundings and the environment. Our goal is to minimise this impact as much as possible. With a robust management system, such as ISO 14001, we ensure more profitable and efficient operations while keeping energy consumption and environmental impact to a minimum.

 

Society is increasingly concerned with preserving the environment, and our customers demand that we take a proactive stance on this issue and work systematically to reduce our environmental burden. KCL has recognized this and has implemented several measures and investments to achieve these goals, which also strengthen our position in the markets we operate in, setting us apart from our competitors. With ISO 14001 certification, we enhance ties with existing customers and can attract new ones.

 

In both existing and new buildings, we utilise 100% heat pump operation, which draws heat from 19 wells in the ground. This provides extreme efficiency in heating during the winter and cooling during the summer. A large portion of the roof of our facility is covered by solar panels. In an average year, the system can supply 208.4 MWh to the public grid, in addition to what we consume. These investments for everyone’s future mean that KCL has reduced its own environmental footprint by at least 70%. During an average Scandinavian summer half-year, KCL is a net exporter of energy. We have one of the country’s most energy-efficient and environmentally friendly buildings, coupled with optimal green operations.

 

In daily operations, everything is subject to strict recycling procedures. We reuse all packaging, cardboard, plastic, and wood. We recycle cardboard that cannot be reused by producing stuffing for all our outgoing shipments.

 

KCL has optimised its energy management and implemented measures to be as energy-efficient as possible. We recycle to the highest extent feasible and process emissions and waste as optimally as possible for our operations. Our environmental goal is to ensure that our total environmental footprint does not significantly increase with increased activity but rather remains at a similar or lower level. This is achieved by following the already established procedures in ISO 14001—Environment, Energy, and Waste Management.

 

The control function at the operational level involves departmental protection rounds that focus on environmental issues.

 

The control function at the verification level measures total annual energy consumption against value creation, weighted against the previous year.

 

Customer Solutions: How does Kolberg Caspary Lautom AS address the evolving needs of its customers? Can you highlight any recent projects or solutions that showcase your commitment to customer satisfaction?

 

Customer satisfaction is at the heart of all our business. We measure customer satisfaction continuously. For each project, we receive feedback on defined critical information that is always evaluated and measured.

 

Our flexibility and tailor-made customer solutions are among our main competitive advantages, often setting us apart from most others. This means that the customer only needs to describe their requirements, provide the measurements for the desired solution, and specify the scope and utility—and we create the solution. Our competent staff and production infrastructure, including our large local warehouse, enable us to meet our customers’ needs faster and better than others, allowing us to create more efficient and rational solutions quickly.

 

This philosophy also applied when developing the KCL NOA lifeboat hook. We recorded existing solutions and, by chance, the inventor himself took a private cruise and observed the weaknesses in the current systems. We spoke to the crew and gathered their general dissatisfaction and insecurity regarding these systems. We asked ourselves, “Is it possible to do this better and safer?” Consequently, we designed and engineered what we call a “game changer” in lifeboat hooks. We initiated an early dialogue with Royal Caribbean Cruise Lines (RCCL), and they found this innovation so groundbreaking and interesting that we had the opportunity to re-hook their first ship earlier this year.

 

The market reception has been fantastic, and we have begun to penetrate not only the cruise market but also the gas tank market, which requires safer and more efficient hook systems—not just for lifeboats, but also for FRC/MOB boats.

 

All these projects, and this entire business area, are the result of listening to our customers and developing tailored solutions.



Competitive Edge: What differentiates Kolberg Caspary Lautom AS from its competitors in the maritime sector, and how do you maintain a competitive advantage?

 

Our total market offering is what differentiates us from most others. We stock all components in our own building, have our own in-house production of all critical components with top quality, and maintain a distribution network of the highest class with maximum flexibility. With a highly competent staff that has continuity over a long period, combined with this infrastructure, we can effectively address and be at the forefront of our customers’ needs in the maritime sector.

 

To further secure these competitive advantages, we must remain loyal to our strategy and culture and continue to build our capabilities stone by stone.

 

Future Directions: What are your key strategic priorities for Kolberg Caspary Lautom AS over the next few years, and how do you plan to achieve these goals?

 

For the maritime sector, our strategic priority is focused on further market penetration of our lifeboat hook systems. We are concentrating on all passenger ships that have lifeboats, MOB boats, and FRC boats. This market is large and overdue for a much-needed better solution—something KCL now offers. Our strategy moving forward is to direct our efforts towards equipping cruise and passenger fleets worldwide with our game-changing KCL NOA lifeboat hook, ensuring that all passengers and crew have the safety they deserve at all times.

 

We are in the business of saving lives.

 

Leadership Philosophy: How do you approach leadership and team management at Kolberg Caspary Lautom AS? What do you believe are the most important qualities for effective leadership in your industry?

 

We are a Norwegian company, and this naturally influences our management culture and leadership philosophy. In our region of the world, local democracy has been part of our history for as long as we can remember. Therefore, we have a flat structure, where the culture and tradition dictate that everyone should be heard before important decisions are made. With us, nobody sits in their ivory tower. We help each other, support one another, and do what we must to succeed. This is a leader’s most important task: to inspire and make good things happen. Our experience is that the very best employees are those who, after good performance, get the opportunity to develop and take the next step within our organisation. It is very inspiring for all employees to feel seen and to know that as a leader, you always look within your own organisation to fill future positions. This is crucial for our business idea—in order to offer quality, flexibility, and competence in everything we do, we must build continuity and expertise over time with everyone.

My leadership is based on simple principles:

  • Listen more than you talk.
  • Give freedom under responsibility.
  • Never close the office door.
  • Encourage employees to enter the office not with a problem but with a proposal for a solution.

Culture eats systems for breakfast.

Waypoint Port Services

Waypoint Article Feature

Steering Success: Christopher Williams on Operations at Waypoint Port Services

In this interview, we delve into the professional journey of Christopher Williams, Operations Manager for North America at Waypoint Port Services USA LLC. With a rich family history in maritime and nearly a decade of military service on U.S. nuclear submarines, Christopher’s transition into the commercial maritime sector was seamless. He shares insights into his role at Waypoint, detailing the company’s commitment to innovative and high-quality service in port operations. Christopher also discusses the challenges faced in the industry, the importance of teamwork, and the strategies Waypoint employs to adapt to the ever-evolving maritime landscape. Through his experience, he sheds light on how the company maintains its customer-focused approach while navigating the complexities of the maritime environment.

 

Click below to access the digital brochure version

Career Path and Experience: Can you share your professional journey and what led you to become the Operations Manager for North America at Waypoint Port Services? 

 

I have been involved in the maritime industry since my great-grandfather served in the Pacific during World War II with the USMC. I was a sailor in the US Navy for a little under 10 years, serving on US nuclear submarines. The transition to the commercial maritime sector after my military service was easy. I started at Texas Marine Agency, then moved to NLI, where I was introduced to Waypoint and Scorpio Tankers, and finally returned to Waypoint.

 

Role and Responsibilities: What are your primary responsibilities as the Operations Coordinator, and what does a typical day look like for you at Waypoint Port Services?

 

I maintain a team of 8 individuals across North America who are in charge of port operations among the various ports and nations. My responsibilities include liaising with local authorities in the region for permits and procedures, procuring vendor agreements, seeking out new clients, managing the CRM for the operations team and customers, and accounting for daily billing and P&L in the various port operations.

Company Vision: Waypoint Port Services aims to be the preferred choice for port agency services. How does the North American division contribute to this vision, and what strategies are in place to achieve this goal? 

 

In simple terms, technology, innovations in port operations, and our people are Waypoint North America’s secret to outperforming the competition. The Agency has been around for hundreds of years, yet it hasn’t changed much since its founding. It’s time to innovate and be on the cutting edge. I see us as being at the forefront of the technological revolution for agencies, driving innovation. By combining this with Waypoint’s commitment to maintaining quality personnel over quantity—even during budget cuts—we recognize that our people are our business.

 

Operational Challenges: What are some of the biggest challenges you face in coordinating port operations across North America, and how do you address these challenges? 

 

We face several challenges in coordinating port operations across North America, including inflation affecting different territories and states, as well as constantly changing regulations due to political turmoil. Additionally, we deal with logistical concerns and pricing issues with vendors and existing agreements, which are also influenced by inflation.

Customer Focus: Waypoint emphasises high-quality, customer-oriented service. How do you ensure that the services provided meet and exceed customer expectations? 

 

Waypoint USA operates 24/7, and we strive to maintain a net-zero inbox across all our communication profiles. This ensures that all correspondence is received and answered, if not in real time, then by the end of the normal business day. With this proactive approach and our expert operators, we aim not only to execute operations with excellence but also to do so in the most cost-effective locations across the United States. This strategy allows us to outperform the competition in local ports by considering the larger picture, including average daily demurrage costs per vessel type and advising clients on the most economical ports for husbandry services.

 

Sustainability Practices: Sustainability is increasingly important in maritime operations. What initiatives has Waypoint implemented to promote sustainability within its port services? 

 

Yes, I have developed a Port Guide and Standard Operating Procedures (SOP) for all agents at Waypoint. Additionally, I work to maintain accurate CRM information regarding costs across the various ports to ensure precision in the face of ever-changing market conditions.

Team Collaboration: Can you discuss the importance of teamwork and collaboration within Waypoint Port Services, particularly across different regions and departments?

 

It’s crucial to have exact and precise communication when liaising with individuals from all walks of life, especially if the language being spoken isn’t their native tongue. Having the right staff and team members in place is essential to explain things clearly to upper management or other team members who may be confused, ensuring clarity in communication.

 

Maintaining a standard is also vital. To establish and uphold that standard, everyone must be on the same page with communication from top to bottom; otherwise, the process doesn’t work.

 

Being patient, kind, and understanding is important, and above all, it’s essential to remember that everyone was new at one point as well! The key is to listen to your team.



Adapting to Market Changes: The maritime industry is constantly evolving. How does Waypoint Port Services adapt to changes in the market, and what trends do you foresee impacting the industry in the near future? 

 

Waypoint intends to address the needs of the market and pursue them accordingly. Each region has its own unique “venture” to consider, and it’s about capitalising on those opportunities while maintaining quality. That is key—not overextending ourselves or making false promises. In this business, your word is everything.



EPSCO Group

Epsco Article Feature

Charting New Waters: Andreas Ioannou’s Vision for EPSCO Group

In this insightful interview, Andreas Ioannou, Owner of EPSCO Group, shares his journey and the core principles that have driven the company since its inception in 1995. With nearly three decades of experience in the maritime safety and service industry, Andreas reflects on the challenges and milestones that have shaped EPSCO into a leading provider of global fleet safety services. He discusses the company’s innovative approaches to client relationships, technological integration, and sustainability initiatives, all while maintaining a commitment to exceptional service. As EPSCO approaches its 30th anniversary, Andreas outlines his strategic vision for the future and the steps being taken to navigate the evolving maritime landscape.

 

Click below to access the digital brochure version

Founding Vision: Can you share the story behind the founding of EPSCO Group in 1995 and what inspired you to establish the company?

 

I was working for a major marine supplier in the early 90s but felt unhappy in what I perceived as a stifling corporate environment, where the bottom line was prioritised over providing excellent service. A turning point for me occurred during a customer visit when a superintendent shouted at me from across their office, stating that it had cost them less to fly a team from the UK to Rotterdam than to use our local service team for a safety inspection.

 

This incident made me realise that I should be providing solutions that benefit my customers rather than merely selling a product.

 

I left that position and set up EPSCO in January 1995. I am not ashamed to admit that the first couple of years were incredibly tough. I had a tiny office, a fax machine, and a PC. I could not afford air conditioning, and as you may know, summers in Cyprus can get very hot. So, I spent every day going out and knocking on doors. I had relationships with customers, but I had to prove that I could deliver on my promises, and it took time to gain their trust.

 

Thirty years later, we have a team of about 32 people, four offices, and our own FFE servicing facilities in Rotterdam.

 

Milestones and Achievements: EPSCO Group will soon complete 30 years. What have been some of the greatest milestones and achievements for the company over the years?

 

We were one of the first companies in the industry to introduce the concept of fixed fee fleet agreements for safety services in 2007. Since then, we have been imitated by much larger companies, but none have maintained the simplicity and effectiveness that we offer.

 

In 2008 and 2009, we opened our own sales offices in Hamburg and Singapore, respectively. In 2021, we made a significant investment in our own service facilities and sales office in Rotterdam, completing a 100% takeover this year.

 

In the past year, we have also undertaken a complete overhaul of all our management systems, which has provided us with much better control and oversight of our operations, allowing us to enhance our service to customers.

Global Fleet Safety Service: Your Global Fleet Safety Service Agreements are a significant part of your offerings. How do these agreements benefit your clients in terms of safety, efficiency, and cost-effectiveness?

 

It’s said that safety constitutes 1% of the budget but generates 95% of the headaches. Clients may have to arrange for BA Sets to be inspected in one port, fire extinguishers in another, and CO2 inspections elsewhere, among other tasks. This incurs costs not only in terms of pricing, transport, and overtime but also in the time they spend coordinating these services instead of focusing on their core operations.

 

We alleviate that headache for our clients, allowing them to concentrate on more pressing matters.

 

As mentioned earlier, we were one of the first companies to introduce this concept, born out of a desire to simplify safety services. Our agreement provides customers with a single price anywhere in the world, enabling effective budgeting while harmonising all their certifications by minimising the number of service calls required.

 

Additionally, we manage all service reminders and maintain all certificates on their behalf. Clients can access this information through our secure servers, where they can view service dates, check what services we have completed, and download certificates at their convenience.

 

Our Global Fleet Safety Agreements are designed to be straightforward, with no hidden clauses!



Technological Integration: How does EPSCO integrate new technologies, particularly in cybersecurity and marine safety, to stay ahead of industry trends and ensure the highest standards of safety?

 

We have invested significantly in improving and automating our management systems, providing us with a comprehensive view of customer preferences and buying trends to better assess their needs. Additionally, we have implemented regular penetration testing as part of our cybersecurity regime to identify and address any vulnerabilities within our systems, ensuring they are resilient against the latest attack techniques.

 

We also pay close attention to all SOLAS/IMO updates and ensure our customers are kept informed about these changes.

 

In terms of marine safety, our senior personnel maintain constant communication with manufacturers and developers of safety products to stay abreast of new innovative offerings. We anticipate bringing a couple of major developments to market in the upcoming year.

Sustainability Initiatives: What sustainability practices has EPSCO implemented to reduce environmental impact, and how do these initiatives align with global maritime regulations?

 

In today’s business world, being environmentally friendly and socially responsible is more important than ever. At EPSCO, we are working hard to make a positive impact, focusing on both environmental sustainability and community involvement.

 

Our company is committed to reducing our environmental footprint and has implemented a range of green practices. These include a target of becoming paperless, boosting energy efficiency, expanding recycling programs, and reducing carbon emissions through the use of mild hybrid company cars.

 

Since the pandemic, we have limited our travel and decided to continue this practice as much as possible by holding online meetings rather than flying, except when absolutely necessary.

 

One of our key goals is to achieve a zero-waste operation, further reducing our carbon footprint.

 

A significant part of this effort involves partnering with suppliers who also prioritise sustainability. By choosing eco-friendly packaging and encouraging a circular economy, we work collaboratively with our suppliers to minimise waste and tackle issues like plastic pollution and climate change.

 

EPSCO is also a member of CYMEPA (Cyprus Marine Environmental Association) and supports all their locally based activities.

 

Our dedication extends beyond environmental issues. We actively participate in and support various charitable initiatives. Employees volunteer for local events, such as the Distinguished Gentleman’s Motorbike Ride for Prostate Cancer, blood donation drives, and work at animal shelters.

 

We also donate all safety equipment and clothing required by a local volunteer firefighting team engaged in combating forest fires here in Cyprus, and we participate in community events such as the IMarEST clay shooting day.

 

These efforts contribute to creating a positive and supportive work environment where employees feel proud of their company’s impact.

 

Additionally, as part of our commitment to reducing environmental impact in our sales activities, we have taken on the representation of a UK-based company, Sonihull, which produces ultrasonic anti-fouling systems. These systems assist vessels in saving fuel, reducing CO2 emissions, minimising the need for biocides, and preventing invasive species from being transported to other regions through 100% green technology.

 

Ethical business practices are a priority for me personally. I value honesty and fairness in all our dealings and expect the same from our partners. This commitment to doing the right thing has earned EPSCO a reputation as a responsible and respected business.

 

Employee Development: How does EPSCO approach employee training and development, and what initiatives are in place to ensure the welfare and growth of your staff?

 

At EPSCO, we recognize that staff development and employee welfare have a direct impact on productivity. A company, any company, is nothing without its people.

 

We encourage ongoing mentorship and coaching for our newer team members, as well as the coordination of one-on-one meetings to keep communication open and honest.

 

Some of our key initiatives include in-house presentations and training from our resident fire services expert, regular team meetings to discuss any questions or issues, trips to supplier facilities, and visits to exhibitions and conferences. We also encourage our team to participate in maritime events and to take memberships in organisations such as WISTA or YoungShip.

 

To further support our staff’s well-being, we arrange regular team-building events, social gatherings, and informal evenings out for drinks, all aimed at boosting morale.

 

Given the nature of our industry, our team must be available 24/7. Therefore, we offer flexibility with working hours and remote working arrangements to ensure that our employees’ family obligations are met.

Client Relationships: EPSCO services approximately 3500-4000 vessels annually. How do you maintain strong relationships with your clients and ensure their needs are consistently met?

 

With a global network of service centres and partners, we can support our clients wherever their ships are located. This extensive reach ensures that we provide consistent service across different regions.

 

We have purposefully remained a small, proactive, and agile outfit. We prioritise our customers’ needs far more than simply “selling services.” Regular contact with our clients, whether through visits or online meetings, is essential. We frequently ask for their feedback on how we can improve our service offerings. This proactive approach helps us stay attuned to their evolving needs and preferences.

 

Each customer is assigned a dedicated account manager who serves as their primary point of contact. This ensures personalised service and a deep understanding of each client’s specific requirements.

 

Our fleet agreements are not a “one size fits all.” We tailor our agreements to meet the unique needs of each client, ensuring that we provide solutions that are both effective and efficient. This customization helps build trust and fosters long-term partnerships.

 

We understand the importance of timely service in the maritime industry. Our processes are designed to be efficient and reliable, ensuring we consistently meet our clients’ schedules and deadlines.

 

“Information is king.” We maintain clear and open communication channels with our clients, providing them with regular updates on the status of their services. This transparency builds trust and ensures clients are always informed.

 

Finally, from a personal point of view, maintaining personal contact with our customers is crucial. Being available to take a call at any time and discussing any concerns directly, rather than relying solely on email, is important to me.



Industry Challenges: What are the biggest challenges facing the maritime safety and service industry today, and how is EPSCO addressing these challenges?

 

There are several challenges currently facing the maritime safety and service industry, including the prevailing geopolitical climate. Ongoing geopolitical tensions significantly impact global trade and maritime operations. To navigate these complexities, we stay agile by closely monitoring developments and adapting our strategies accordingly.

 

The maritime industry is highly regulated, with stringent international, regional, and national regulations that are constantly evolving. At EPSCO, we ensure that we stay updated on the latest maritime regulations, which allows us to maintain compliance across our services and solutions. We have implemented robust compliance management systems to effectively monitor and manage regulatory requirements.

 

Another major challenge is the increasing digitalization of maritime operations, which makes the industry more vulnerable to cyberattacks that can compromise safety and operational efficiency. As mentioned earlier, we conduct regular penetration tests on our systems to ensure they are resilient against potential attacks.

 

Additionally, we face challenges in remaining competitive amidst rising costs, increased competition (some of which may not adhere to ethical practices), and price pressures from ship management companies. We strive to remain as cost-effective as possible by continually improving our processes to enhance efficiency.

 

However, we believe there is inherent value in the services we provide. We refuse to compromise on quality, and while we do our best to be competitive, we do not claim, nor do we aspire to be the cheapest option. We will not cut corners, nor will we partner with any entity that engages in such practices.

Future Vision: What are your strategic goals for EPSCO Group in the next five to ten years, and how do you plan to achieve these goals while continuing to innovate and expand your services?

 

Our goal is to continually improve our operations, and we plan to open more of our own servicing facilities in various regions over the next few years. This expansion will provide us with tighter control over the quality of service we deliver, a success demonstrated by our station in Rotterdam over the past three years.

 

Additionally, we will focus on innovative and sustainable new technologies that enhance safety on board. By integrating these advancements into our service and supply offerings, we aim to differentiate ourselves from our competitors.

MCTC

MCTC Article Feature

Pioneering Excellence: Christian Ioannou’s Vision for MCTC

In this interview, Christian Ioannou, CEO of MCTC, shares his journey in the maritime catering industry and the founding vision that has driven the company since 2012. He discusses the evolution of MCTC, highlighting the importance of tailored solutions and partnerships in enhancing crew welfare and operational efficiency. With a focus on sustainability and innovation, Ioannou outlines the company’s commitment to revolutionising onboard dining experiences and promoting the well-being of seafarers. As MCTC continues to adapt to industry challenges and customer needs, Ioannou’s leadership philosophy and dedication to corporate social responsibility set the tone for the company’s future growth.

 

Click below to access the digital brochure version

Founding Vision: Can you share the inspiration behind founding MCTC and how the company has evolved since its inception in 2012?

 

Having worked for ship management and ship-owning companies since 2004, a vital part of my duties as a Catering and Training Supervisor was to visit vessels worldwide, travel with the vessels to ensure that the needs of the crew were met, and create a supportive network as part of my crewing responsibilities. After spending significant time with the entire crew on board, from the Captain to the Cadets, it became evident that both the Deck and Engine departments had the necessary support from their office to address any challenges or requests they might face. However, the catering department lacked an assigned person ashore to communicate with and provide support for any challenges they might encounter.

 

My background in Culinary Arts, having graduated in Germany, allowed me to offer the necessary support to cooks remotely after returning to the office from my travels. This experience highlighted the need for better communication and support for the catering department while they were on board, facing various challenges.

 

In 2012, I founded MCTC to address this gap, and we have since evolved into one of the main players in catering management and training in our industry. Serving over 1,100 vessels and supporting our clients with all their catering needs—from supply chain management and training initiatives to motivational and wellbeing programs—has established us as one of the leading catering management and training companies in the maritime industry today.

 

Catering Competency Development: MCTC offers a Catering Competency Development Programme. Can you explain what this program entails and how it benefits the crew members onboard?

 

This program is the flagship initiative of MCTC and marks the beginning of our journey in 2012. Over time, it has evolved into a highly valuable service that we now offer to our clients free of charge as part of our Catering Management and Training packages. The program includes a variety of components such as training packages (both ashore and on board), motivational programs like nutritional support for the crew and their families, webinars, onboard visits, distance coaching while the crew is at sea, digital platforms with access to thousands of recipes and menus, digital supply chain management, standardisation processes for the catering department, green agenda initiatives, and much more.

 

Simply attending a short onshore course and checking a box is, in MCTC’s view, not the solution to the issues concerning proper meal standards in our industry. Our philosophy is holistic support—ashore, on board, at home, and at sea—not only for the crew but also for their families. Changing life habits cannot be achieved through a simple onshore upgrading course but requires a comprehensive 360-degree support package for the crew and their loved ones.

Partnerships and Collaborations: MCTC has partnered with several major shipping companies, such as TORM and Hapag-Lloyd. How do these partnerships enhance your services and what have been some key successes?

 


It is extremely valuable to us to have clients with such strong market reputations as TORM, Hapag-Lloyd, Navigator Gas, Hafnia Tankers, BW LPG, Teekay Tankers, and many others. All of our clients share our commitment to creating a better working environment and promoting healthier living on board their vessels. We LISTEN to our clients. Instead of offering a standardised package of services, we take the time to understand what is important to them. We then design and tailor our offerings to meet their specific needs, ensuring they receive the best possible service.

 

We present our clients with a detailed project plan, guaranteeing that everything we promise to deliver is completed ahead of schedule, with set milestones throughout the year. We have received very positive feedback from clients regarding the reduction of diet-related chronic diseases on board and the promotion of healthier eating habits. While these results cannot be achieved overnight, we are fully committed to our clients for the long term, and for that, we need their ongoing support.

 

There must be a good reason why more than 1,100 vessels of clients have entrusted us with this important task in the very short period of five years.

 

Impact of Nutrition on Crew Well-being: How does providing nutritious meals impact the overall well-being and productivity of the crew, and what measures does MCTC take to ensure high nutritional standards?


Let’s face it: the only thing that one looks forward to when on board a vessel is mealtime. If these meals are not up to standard or do not remind the crew of home, it can be a demotivating factor for many. When do we connect with each other? During dinners. Families always come together on holidays and during mealtimes. The same applies to our colleagues on board the vessels. They are far away from home, and their closest companions are the rest of the crew members. They need to spend time together and connect. This can only be achieved during mealtimes.

However, imagine if the meals served on board are of poor quality. The whole experience is destroyed; connections are not made, and the meal experience becomes counterproductive. Apart from the social aspect related to meals, a balanced diet is a necessity.

We need to ensure that everyone on board has access to a balanced diet that the cooks may sometimes struggle to provide. This is where we offer our support and guide the cooks by sharing menus that are appropriate for the nationalities on board, while also considering religious requirements.

Each daily menu must be developed to ensure that all crew members have access to healthy, balanced meals. Our goal is to design menus that meet daily nutritional recommendations and provide guidelines on how to prepare nutritious meals. The daily challenges they face significantly influence their health and well-being. The high demands of their work schedules often force them to rush through meals and choose ready-made food that is high in sugar, fat, and calories.

We emphasise educating all crew members on how to choose healthy foods and provide them with alternative options to meet their nutritional needs. We support them on a personal level regarding their dietary requirements based on their health history to avoid deficiencies and address possible health conditions. Knowledge is one of the greatest assets because it can influence them to change their lifestyle and prevent the development of chronic diseases.

Sustainability Practices: What sustainability initiatives has MCTC implemented in its catering services to reduce food waste and promote environmentally friendly practices?

 


MCTC is actively advancing sustainability in its catering services through several key initiatives. The company implements customizable 4-week cycle menus via its Estia platform, providing access to over 1,000 weekly menus and 2,000 recipes. This approach helps manage food waste by catering to specific dietary needs and using the planning calendar tool to create precise requisitions, ensuring that only necessary ingredients are ordered and prepared.

 

Additionally, MCTC is developing a Carbon Emissions Database for every food product on its requisition list, set to be available by the last quarter of 2024. This database will empower clients to make environmentally conscious food choices.

 

In an effort to reduce single-use plastics, MCTC is conducting case studies with vessels equipped with water filtration systems to monitor reductions in plastic bottle usage. The company has also signed the IMPA SAVE Pledge, committing to eliminate single-use plastic drinking water bottles on board by 2025.

 

Moreover, MCTC has assessed its suppliers’ environmental practices through a comprehensive survey, leading to initiatives that encourage the use of biodegradable wrapping film, reusable materials for pallet packaging, and other eco-friendly practices. These efforts are supported by ongoing educational initiatives that drive behavioural changes among collaborators, ensuring a sustainable supply chain and reducing the overall environmental impact of MCTC.

 

Training and Development: How does MCTC ensure that its galley staff are well-trained and up-to-date with the latest culinary skills and safety protocols?

 


At MCTC, we believe that onboard meals are vital not just for taste but for the health, safety, and well-being of the entire crew. Founded in Cyprus in 2012, we’ve grown into a global leader in maritime catering management, driven by a mission to revolutionise onboard dining through culinary excellence and thorough safety standards. Our team, including former chief cooks with onboard experience, provides continuous support to galley crews, ensuring they maintain high standards. We also create a safe space onshore where galley staff can seek assistance, addressing challenges and fostering their ongoing development.

 

Comprehensive Training Programs

 

MCTC’s training programs equip galley staff with the latest culinary skills and safety protocols to meet the diverse needs of seafarers. Our 360-degree development program offers tailored courses for both onshore and offshore settings, including:

 

Safe Food Handling and Nutrition Course: This e-learning program emphasises the importance of food safety and nutrition, ensuring that all meals prepared onboard meet the highest standards of health and safety. Following the completion of this course, MCTC conducts post-course feedback to monitor the performance of galley crews, ensuring they maintain high standards. If areas for improvement are identified, further training or guidance is provided.

 

Onshore Courses: Our onshore training includes both theoretical and practical sessions aimed at improving the skills of cooks. These courses focus on areas such as efficient kitchen management, cooking methods, menu planning, and baking, all designed to enhance meal variety and nutritional quality onboard.

 

Trade Tests: To ensure that galley crews are equipped with the required knowledge and skills, we offer trade tests that assess their competencies in galley operations. These tests help identify areas where additional training might be needed, ensuring that crew members are fully prepared to meet the demands of their roles.

 

Briefings: MCTC conducts online briefing sessions prior to galley staff’s embarkation to their vessels for their next assignment. These sessions cover the vessel’s catering management performance, any past challenges, the progress of the onboard courses, a demonstration of MCTC’s software, and provide an opportunity for participants to ask questions.

 

Customised Training and Special Training Activities: Recognising that each vessel and crew may have unique needs, MCTC offers customised training. These specialised programs can be delivered both onboard and onshore, addressing specific challenges and requirements to ensure that our clients receive a tailored approach to culinary excellence.

 

Ongoing Support and Innovative Initiatives

MCTC’s commitment to excellence extends beyond training. We also engage our clients’ crews through a variety of initiatives designed to foster continuous learning and improvement:

 

Cooking Competitions: MCTC invites catering staff aboard their vessels to participate in motivational cooking competitions during the festive period at the end of the year. A subject is announced each year, and the catering staff from each vessel are eligible to participate. The winner from the customer’s fleet receives an award from MCTC, promoting culinary excellence and healthy competition.

 

Webinars: We offer quarterly webinars that cover topics such as health and nutrition, food safety management, culinary development, and more. These webinars provide an interactive platform for crew members to learn and ask questions about the presented topics.

 

Onboard Visits: Our culinary training consultants visit vessels to spend time with the catering staff, offering support in all catering-related areas. During these visits, issues such as menu development, recipes, safe food handling, challenges in the galley, food waste, and inventory management are discussed. After the visit, MCTC provides a comprehensive report and detailed feedback to the customer.

 

Cook’s Day: Celebrated on May 30th, Cook’s Day is dedicated to the cooks on board vessels. We organise an event where any crew member can cook or bake to show appreciation to their cook, fostering a sense of community and recognition.

 

Newsletters: We issue biweekly newsletters prepared by our experienced food nutritionists, food technologists, and culinary training consultants. These newsletters provide valuable insights on healthy living, nutrition tips, and proper food storage techniques, directly supporting the wellness of your crew.

Adapting to Challenges: The maritime industry faces various challenges, including those brought by the COVID-19 pandemic. How has MCTC adapted its services to meet these challenges?

 

We were fortunate that most hybrid working methods had already been implemented at MCTC prior to COVID-19. When the announcement came that we should all stay at home, it took only a few hours to close the office and transition operations to a remote setup. As a result, MCTC did not face significant challenges in this regard, as processes for working online were already in place. Supporting our clients to ensure that their vessels received all the necessary provisions remained essential. More and more existing clients, as well as new ones, sought our assistance in restricted areas where strict lockdowns were enforced.

 

Customer Feedback and Improvement: How does MCTC incorporate customer feedback into its service improvement processes, and can you share an example of a significant change made due to customer input?

 

Solution-based services are central to MCTC’s philosophy. While we offer market-leading packaged services, we also take great care to understand the exact challenges our clients face. Whether it’s optimising the supply chain or developing their cooks and transforming the galleys on board into efficiently run departments, we work closely with clients to develop a customised project plan for the upcoming 12 months.

Throughout our service delivery, our team maintains constant communication with clients to ensure that their expectations are met. A key improvement suggested by one of our clients was to further enhance our reporting. Since then, we have significantly refined the analytical aspects of our client reports, which are now much more comprehensive and have been well-received by our clients.

Future Innovations: What future innovations or new services can we expect from MCTC to further enhance the dining experience and health of seafarers?

 

We envision taking catering management and training to the next level. Holographic training and remote support for our galley crews are areas we are currently developing. With the rapid improvement of onboard internet connectivity, we are confident that these offerings will soon become a part of our services. Innovation never stops. At MCTC, our philosophy is to reinvest in our value-added services every year to ensure that every single need of our clients is met.

 

Corporate Social Responsibility: Can you discuss some of MCTC’s corporate social responsibility initiatives and how they contribute to the maritime community and beyond?

 

MCTC demonstrates a strong commitment to corporate social responsibility (CSR) through a variety of initiatives that benefit the maritime community and society as a whole. At the core of MCTC’s CSR strategy is sustainability, which is embedded in the company’s operations. This includes a focus on environmental stewardship, as evidenced by its adherence to the ISO 9001 and ISO 14001 standards. These standards ensure that MCTC promotes sustainable practices and continuous improvement while fostering social responsibility in all aspects of its business.

 

Employee well-being is a top priority for MCTC. The company offers various programs to support both physical and mental health, including Stand-Up Paddleboarding (SUP) sessions, rooftop yoga classes, beach volleyball, gym memberships, and one-on-one nutrition consultations with an in-house nutritionist. MCTC also addresses employee mental health

In Association with:

Antai Marine, established in 2005, is a leading provider of marine equipment and solutions with a strong focus on quality and innovation. The company specializes in manufacturing deck machinery, propulsion systems, and offshore engineering equipment. With a global presence, Antai Marine delivers cutting-edge products that meet international standards, serving clients in sectors like shipping, offshore oil, and shipbuilding. Committed to excellence, the company combines advanced technology with sustainable practices, driving innovation in the maritime industry while prioritizing safety, efficiency, and environmental responsibility. Antai Marine continues to expand its footprint, enhancing the operational capabilities of vessels worldwide.

http://www.antaimarine.com/ 

Deckhouse Ship Supply is dedicated to serve you and your crew whenever you need. We physically serve from Brownsville, Texas to New Orleans, Louisiana including most of the parts of US Gulf. We will deliver any necessary supplies to your vessels at offshore, in port, at berth, at anchorages or off-port limits.

At the time of delivery we make sure that perishables are fresh, frozen products are well frosted, stores are clearly marked and are separated from beverages/foods and each ordered item you asked for is delivered precisely.

https://deckhouseusa.com/

G. Pierotti, established in 1962, is a renowned ship chandler and marine services provider, catering to the needs of vessels across the Mediterranean. Specialising in the supply of provisions, technical parts, and equipment, the company supports the shipping, yachting, and cruise industries.

With a strong commitment to quality and customer service, G. Pierotti ensures efficient, timely deliveries and customised solutions to meet the unique demands of each vessel. Backed by decades of expertise and a solid reputation, G. Pierotti continues to be a trusted partner for maritime operations, enhancing efficiency and reliability in port and at sea.

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RMS Marine Service, founded in 1993, is a leading global provider of marine supply and services, specialising in ship spares, provisions, and technical support. Serving the shipping, offshore, and cruise industries, RMS Marine operates from strategic locations worldwide, ensuring efficient and timely delivery to vessels in port and at sea.

The company is known for its commitment to quality, safety, and sustainability, offering a wide range of solutions, including ship repair, inspection services, and logistics support. RMS Marine Service continues to drive innovation and operational excellence in the maritime industry, building long-term partnerships with clients globally.

https://www.rmsmarineservice.com/

Sinwa is the Asia Pacific region’s premier provider of marine, offshore supply, and logistics
services, offering a comprehensive range of solutions. Founded in Singapore, Sinwa has
earned a strong reputation for reliability, operational efficiency, and unwavering commitment to delivering high-quality services.

Sinwa is committed to continuously enhancing our Quality, Environmental, Health & Safety
systems, ensuring adherence to international standards. We are certified in ISO 9001, ISO
14001, ISO 22301, ISO 45001, and ISO 22000, reflecting our commitment to excellence and our dedication to meeting the needs of the global maritime industry.

https://www.sinwaglobal.com/

ADA Marine, established in 1985, is a prominent supplier of marine equipment and services, specializing in firefighting, lifesaving, and safety systems for vessels and offshore platforms. With a focus on safety and compliance, the company provides high-quality products that meet international maritime standards, ensuring the safety of crews and cargo. ADA Marine’s comprehensive offerings include inspections, maintenance, and technical support for marine safety systems. Trusted by clients worldwide, ADA Marine combines expertise and innovation to deliver reliable solutions that enhance operational safety and efficiency in the maritime and offshore sectors.

https://www.adamarine.com/

Saifee Ship Spare Parts & Chandlers, founded in 1971, is a leading global provider of ship supplies and marine services, offering a wide range of products from provisions to technical spare parts. Serving the maritime, offshore, and shipbuilding industries, Saifee Ship ensures reliable and timely deliveries to vessels worldwide, backed by a network of trusted suppliers. The company is known for its commitment to quality and customer satisfaction, providing tailored solutions that meet the unique needs of each client. With decades of experience and a reputation for excellence, Saifee Ship remains a trusted partner for ship owners and operators around the globe.

https://saifeeship.com/

Cosmos Supply, established in 1990, is a leading supplier of marine provisions and technical spare parts, catering to the maritime and offshore industries across South America. The company specialises in delivering high-quality products and services, including food supplies, deck and engine parts, and safety equipment. With a strong focus on customer satisfaction, Cosmos Supply ensures efficient, timely deliveries to vessels in port and at sea. Their expertise and commitment to excellence make them a trusted partner for ship owners and operators, providing tailored solutions that support smooth and safe maritime operations.

http://www.cosmossupply.com.ar/

GAC Group

GAC Article Feature

Sailing Towards Innovation: Shanaka Fernando on GAC Group’s Future in Shipping

In this insightful Q&A, we explore the dynamic perspectives of Shanaka Fernando, Group Vice President – Shipping at GAC Group. With extensive experience in the maritime industry, Fernando shares his thoughts on the evolving landscape of shipping, highlighting the critical role of sustainability, digital transformation, and innovation. He discusses how GAC Group is preparing to meet emerging trends and challenges while maintaining its commitment to high-quality service standards. As the shipping industry navigates an era of significant change, Fernando’s insights provide a roadmap for future growth and success within GAC and beyond.

 

Click below to access the digital brochure version

 

Global Operations and Local Expertise: With GAC’s global reach and local presence in over 50 countries, how does the company ensure a consistent quality of shipping services across diverse geographies and regulatory environments?

 

As one of the world’s largest shipping agencies, GAC represents more than 3,500 principals and handles over 100,000 jobs annually. In addition to having more than 300 GAC offices in over 50 countries, GAC operates regional hubs staffed by specialists who understand local market dynamics and regulatory environments. This helps ensure a customer-first approach that combines our global reach with local expertise, enabling us to tap into our extensive network to tailor services that meet global, regional, and country-specific regulatory and operational requirements while maintaining a single global standard of excellence.

 

We also work with a network of trusted partners in locations worldwide where we do not have a direct GAC presence. The GAC Supplier Vetting System (GAC SVS) supports our company in maintaining an effective supplier vetting process, which is essential for our supplier management.

 

Standardisation is a critical aspect of our business approach. We employ standardised operating procedures and advanced in-house IT solutions across our network, ensuring efficient and secure operations wherever we go. This facilitates seamless coordination of information between offices and guarantees that our services consistently meet the highest quality benchmarks, regardless of location.

 

The GAC Corporate Academy (GCA), an ISO-certified learning organisation within the GAC Group, offers a range of core and job-specific courses to all staff. Utilising modern eLearning technology, workshops, and practical work-based learning methods, GCA provides programs covering areas such as Shipping Agency Operations, General Data Protection Regulation Awareness, Cyber Security Awareness, and IOSH Managing Safety. These programs are designed to improve business performance, operations, commercial skills, and personal and professional development.

 

We are committed to upholding the highest levels of the GAC Group’s Compliance and Ethics policy, ensuring that our practices meet rigorous compliance requirements and reflect our dedication to ethical conduct in all aspects of our operations. We emphasise compliance with international standards and certifications, such as TRACE certification and ISO 9001, to uphold strict quality and safety benchmarks. Our Quality Management System (QMS), based on ISO 9001:2015, enables us to document and improve practices to better satisfy the needs and expectations of our customers and stakeholders.

 

This commitment extends to our adherence to health, safety, security, and environmental (HSSE) standards, reflected in our HSSE Management System, which establishes Group-wide minimum standards for our business activities. This incorporates principles from the International Labour Organization (ILO) health and safety standards, ISO 45001 – Occupational Health and Safety Management Systems, and ISO 14001 – Environmental Management Systems.

 

Role in the Energy Sector: Given your extensive experience in the oil and gas sector and your role in the Middle East, how do you see the evolving energy landscape influencing GAC’s shipping services?

 

The energy industry is shifting from traditional operations to more sustainable and renewable projects, reducing investment in high-risk, capital-intensive exploration. Greater investment will be directed toward sustainably sourced power, with offshore wind currently dominating. However, other sources such as offshore solar panels and wave/tidal energy will also play a role, and innovative methods of creating sustainable energy are expected to emerge. Alongside the development of new technology, offshore wind, particularly floating farms, will expand into new territories in South America and Africa, similar to how oil exploration ventured into new frontiers and deeper waters.

 

Despite the accelerating transition to renewable energy, global demand for power continues to grow rapidly, which means a continued strong demand for fossil fuels. This transitional paradox is especially pronounced in the Middle East, which supplies more than one-third of the world’s oil and gas. While countries in the region explore alternative, sustainable energy sources, they also face renewed demand for oil and gas, particularly offshore. As a result, we expect increased demand for cost-effective, fast, and reliable support services, even as the offshore sector encounters significant challenges, including geopolitical issues, supply chain constraints, and stricter regulations.

 

GAC’s extensive experience in the energy sector, spanning over 60 years, positions us well to adapt to industry changes and emerging trends. Our understanding of local requirements, combined with strong relationships, allows us to quickly and efficiently address customer needs. We specialise in providing an integrated range of tailored upstream and downstream support for energy exploration, development, and extraction, as well as for the growing renewable energy sectors. Our strategic warehousing and yard storage facilities, along with base management hubs in Norway, the Netherlands, the UK, the US, the UAE, Singapore, Brazil, and South Africa, support a wide scope of offshore operations. Our GAC Hub Services team assists many of the world’s leading energy companies on a regional and global basis, from seismic surveys to wind farm installations.

 

To tackle supply chain challenges, we use regional consolidation hubs in the Middle East to stock critical spare parts with high transportation costs or short shelf lives. This approach provides rig managers with flexible access to necessary components, reducing costs and preventing shortages. Similar solutions are implemented in key energy locations globally. Owning our fleet of vessels, including workboats, tugs, and barges, further strengthens our supply chains. In a competitive environment where customers seek to drive down costs, GAC continually innovates, integrating advanced technologies and optimising processes for greater project and cost efficiency.

 

Our adaptability is crucial in today’s energy market, ensuring we provide reliable and efficient support to our customers. GAC is well-placed to meet this demand with our existing facilities and the ability to quickly set up and operate new supply bases when and where required. We understand the importance of growing in line with our customers and their projects to provide sufficient and cost-effective support services.

Navigating Global Challenges: The shipping industry faces significant geopolitical and inflationary challenges. How is GAC navigating these challenges while maintaining high service standards for its customers?

 

GAC prioritises commercial resilience, stability, and a measured approach to maintain high service standards. Geopolitical challenges, such as disruptions to trade routes and regulatory changes in different regions, impact the flow of goods and services. Our diverse service offerings and geographical presence allow us to adapt to market changes and continuously evaluate and benchmark against industry best standards, keeping us competitive and agile. By diversifying our portfolio and expanding our footprint, we mitigate risks associated with geopolitical instability and ensure that we can continue to provide reliable services to our clients regardless of external pressures.

 

Consistency and efficiency throughout our global network, along with the use of advanced technology and digital solutions, enable us to streamline processes to maintain high-quality service standards. By leveraging cutting-edge technologies like real-time tracking systems and automated documentation, we boost our operational efficiency and reduce the margin for error. Technological integration also ensures we meet stringent quality benchmarks and provides transparency for our customers.

 

We proactively assess risks by evaluating alternative suppliers, shipping routes, and inventory levels, creating robust backup strategies to ensure uninterrupted operations. Regular risk assessments and contingency planning enable us to respond swiftly to unexpected disruptions. By maintaining a network of reliable alternative suppliers and flexible shipping routes, we can quickly adapt to changes and minimise the impact on our supply chain.

 

Furthermore, optimising inventory levels helps us manage resources more effectively, ensuring we can meet demand even during periods of instability. This comprehensive risk management approach fortifies our ability to deliver consistent and high-quality services, regardless of external challenges.

 

Innovation and Industry Standards: Innovation is key in the shipping industry. Can you discuss any recent technological advancements or initiatives at GAC?

 

With Crew Desk Automation in GACagent, GAC’s in-house developed shipping operational system, the update of crew members’ passports and visa files is automated. It also generates crew, passport, and visa entries automatically. By reducing manual work and errors, this feature speeds up processing and ensures that documentation is always up to date, making operations more efficient and reliable.

 

Our Port Line Up digital solution is a comprehensive online visualisation tool offering real-time updates on port activities, including vessel arrivals, departures, and berth assignments. The standardised, up-to-date information improves voyage planning, reduces administrative workload, and supports better decision-making.

Digital Transformation in Shipping: How has the digital transformation impacted GAC Group’s efficiency and service delivery in the shipping sector?

 

Digital transformation requires balancing human expertise with technological innovation to better support our companies in a volatile and highly competitive market. GAC achieves this balance by investing extensively in our in-house IT department and training programs to ensure our workforce can effectively utilise our systems. Our ISO 27001-certified IT processes secure data across all our systems, allowing customers to prevent supply chain breakdowns, avoid delays, and reduce costs.

 

As the business technology landscape evolved, GAC identified the need to connect its global network of operations more effectively. Aware of the limitations of paper-based documentation, which can slow down supply chains and is prone to human error, GAC adopted automated and digital documentation processes early on. We introduced a proprietary and flexible management system to optimise shipping service efficiency, providing customers with real-time data, KPI reporting, and connectivity with their own ERP systems. This significantly streamlined operations, reduced manual intervention, and increased operational agility, transparency, and responsiveness across the Group.

 

Cybersecurity is a pressing concern, so ensuring the confidentiality, integrity, and availability of data exchanged over the 100,000 port calls GAC handles annually is crucial to maintaining trust and safeguarding sensitive information. By centralising multiple on-site data centres across 50 countries, GAC migrated to the Azure cloud to increase availability, bolster security, and advance data management. This centralised platform connects all critical systems, suppliers, and the customer network, facilitating seamless data flow. With this infrastructure, GAC can deploy new features 90 percent faster than before, boosting speed and agility in solving business needs.

 

People-Centric Approach: As GAC emphasises the importance of people and relationships in its business philosophy, how do you foster a positive and productive work culture within your team?

 

GAC has a proud heritage of investing in our staff, empowering them to be customer-focused and people-driven. They are always at the end of the phone, offering constant support to promote a truly interconnected supply chain. GAC employees around the world are given the opportunity to upgrade their knowledge through a range of courses offered by the GAC Corporate Academy (GCA), specifically designed to provide them with the training they need to meet the needs of our diverse customers. We also place a premium on their physical and mental welfare, both inside and outside the workplace, offering support when needed and training for staff members to recognize and assist colleagues who may be struggling.

Corporate Culture and Heritage: Reflecting on GAC’s history and your journey with the company since 1994, how do you think the company’s Swedish roots and seafaring heritage influence its corporate culture and business philosophy today?

 

Established in 1956 in Kuwait by a team of Swedish shipping executives, GAC Shipping marries the seafaring heritage and straightforward business customs of Scandinavia with the Gulf’s traditions of hospitality and strong personal ties.

 

GAC’s founder, Bengt Lindwall, believed in people. He recognized that good business was conducted by good people who were inspired, motivated, and valued. He laid down a set of caring values that still guide GAC’s approach to our people, customers, suppliers, and the communities in which GAC employees live and work.

 

That pioneering spirit and open attitude towards opportunities continue to define GAC today as we expand our geographical reach and range of services while applying an entrepreneurial mindset to new opportunities.

 

Now, from the Middle East to Africa, Asia, and the Americas, people everywhere have learned they can count on GAC to get the job done professionally and with a smile.

 

Sustainable Business Practices: Can you share insights into GAC Group’s approach to shipping services and how it aligns with the company’s commitment to sustainable practices, as highlighted in GAC’s roadmap to sustainability?

 

GAC is committed to decarbonizing and achieving carbon neutrality by 2050, aligning with global sustainability goals. Our Roadmap to Sustainability is grounded in the United Nations’ (UN) Sustainable Development Goals and focuses on reducing our carbon footprint, promoting renewable energy, and supporting sustainable practices across all operations. By prioritising ‘adapt, innovate, and reduce,’ GAC engages stakeholders to create long-term value while maintaining high service standards.

 

GAC is part of the Global Maritime Forum’s Getting to Zero Coalition, an alliance of more than 140 companies from the maritime, energy, infrastructure, and finance sectors working to accelerate the decarbonization of shipping by developing and deploying zero-emission vessels (ZEVs) by 2030.

 

Our approach includes comprehensive initiatives to assess and manage our economic, environmental, and social impact. For instance, GAC Norway was awarded the EcoVadis Gold standard, reflecting its dedication to sustainable practices across four core themes: Environment, Ethics, Labour & Human Rights, and Sustainable Procurement. This accolade highlights our collective commitment to continuous improvement and provides customers with confidence in our sustainability efforts. As an environmental advocate, GAC Singapore leads the Green Ally Champions, an alliance of 15 companies dedicated to sustainability initiatives supporting the UN’s Climate Action and Partnership for the Goals.

 

GAC’s operational changes are evident worldwide. Our offices in the Middle East are embracing solar energy, with warehousing facilities in Bahrain, Dubai, and Qatar integrating solar panels and renewable electricity sources. GAC UK has transitioned to electric forklifts in all its warehouses, a move aligned with our sustainability roadmap. Similar initiatives are underway at our offices in Denmark, the Middle East, and Asia, where electric-powered equipment is becoming the norm.

Future Industry Trends: Looking ahead, what are the major trends or changes you anticipate in the shipping industry, and how is GAC preparing to meet these future demands?

 

The shipping industry is poised to experience several major trends. Cybersecurity remains a top concern as digitalization continues to expose vulnerabilities that require constant attention. Sustainability is another key focus, with the industry striving to reduce its carbon footprint through alternative fuels, route optimization, and efficient port operations.

 

Data integration is becoming increasingly important, with customers demanding seamless integration into their systems despite the challenges posed by global standards.

 

We anticipate significant advancements in the industry, including the increased use of Artificial Intelligence (AI) for predictive maintenance, autonomous navigation, and route optimization. The shift towards clean energy will continue, with greater adoption of alternative fuels and energy-efficient vessels.

 

Maritime robotics, such as underwater drones, will gain prominence, and energy-efficient technologies will be integrated to lower fuel consumption and emissions. The Internet of Things (IoT) will enhance real-time monitoring of ships and cargo, while immersive reality technologies like augmented and virtual reality will improve training, engineering, and inspection processes.

 

GAC is preparing to meet the demands and seize the new opportunities these trends bring, ensuring we stay at the forefront of industry advancements and continue to provide innovative solutions.

Shark Seating

Innovating Safety: Exploring Shark Seating’s Maritime Solutions

In this exclusive interview, we delve into the world of maritime safety with Shark Seating, a pioneering company revolutionising marine seating solutions. Led by a commitment to ergonomic design and sustainability, Shark Seating has carved a niche in the industry with its innovative approach to marine seating. From high-speed naval craft to tour boats, Shark Seating’s products are designed to enhance safety, comfort, and performance for both operators and passengers alike.

 

Join us as we explore the strategic vision, sustainability initiatives, and future outlook of Shark Seating with Owner, Paul Zwaan, shedding light on how the company continues to make waves in the maritime sector.

 

Click below to access the digital brochure version

Company Genesis and Mission: Shark Seating began with a focus on ergonomic design in the marine seating industry. Can you share the story behind the inception of Shark Seating and your mission in transforming the industry?

 

The formation of Shark Seating happened at a time when the NZ Navy faced delays and rising costs from inflexible suppliers dominating a small market. There was a need for agile and cooperative suppliers offering lighter, more adaptable products and services. This challenge appealed to me, having handled over 500 freelance projects with a focus on finding the most elegant solutions and implementing them with the most appropriate and scalable technology.

Design Philosophy: Your design consultancy started in 1996, leading to Shark Seating’s establishment. How has your background in ergonomic design influenced the development of Shark Seating’s products?

 

The core principles guiding our work are simplicity, modularity, and versatility. These principles enable us to tackle any ergonomic challenge. It’s a process where all the hard work rests on the designer rather than the user. We work tirelessly to ensure that our solutions are ever more simple, self-adjusting, and intuitive.

 

Achieving simplicity is like seeking the Holy Grail. Once found, everyone can recognise it but uncovering simplicity is a relentless process of ideation, screening, and refinement. In the words of Michelangelo, ‘The sculpture is already complete within the marble block, before I start my work. It is already there, I just have to chisel away the superfluous material.

Impact on High-Speed Naval Craft: Shark Seating has been recognised for its suspension seating solutions in high-speed naval boats. How do Shark Seating products enhance the safety and performance of these vessels?

 

Shark Seating’s suspension seating solutions have garnered recognition for their impact on high-speed naval boats. These products play a pivotal role in enhancing both the safety and performance of such vessels.

 

In the realm of high-speed craft, the ultimate goal is to achieve maximum performance with minimal inputs. This entails prioritising safety, comfort, and durability while minimising weight, complexity, and cost. At Shark Seating, we achieve this balance through our three design pillars.

 

Simplicity lies at the core of our approach, ensuring that each component is streamlined to its essential functionality without any unnecessary elements. Modularity further reinforces this principle by ensuring perfect compatibility among components, thereby maximising safety and comfort for occupants. Additionally, our products offer versatility, allowing various modules to be seamlessly combined to meet diverse ergonomic requirements.

 

Each of our modules is assigned a NATO stock code, enabling navies to configure suspension seats tailored to their specific needs. This bespoke approach not only ensures unprecedented impact protection but also enhances weight efficiency, crucial factors in the demanding environment of high-speed naval operations.

America’s Cup Contribution: Shark Seating’s involvement in the 36th America’s Cup significantly boosted the brand’s visibility. How did this event impact Shark Seating’s business, and what was it like seeing your products on all the chase boats?

 

Shark Seating’s participation in the 36th America’s Cup marked a significant milestone in enhancing the brand’s visibility and impact on the maritime industry. Reflecting on this event sheds light on its profound implications for our business and the exhilaration of witnessing our products on every chase boat. https://youtu.be/-94T9u5-UHU

 

Having followed the America’s Cup fervently since its arrival in our neighbourhood in 1987, I never imagined, thirty years later, that our seats would grace the decks of every chase boat and media vessel at the America’s Cup and SailGP events. It was a moment of pride to see our seats accommodating royalty, sailing legends, VIPs, and support crews—a total of 140 seats, a remarkable feat at the time, though now surpassed by our expanding customer base.

 

An unexpected benefit emerged five years later, during the 2021 America’s Cup in New Zealand, providing an opportunity to assess the wear and tear on 100 seats. Additionally, during the event’s visit to Christchurch in 2023, we conducted the 5-year service on 40 SailGP seats, leading to an extension of our product warranty to three years.

 

Furthermore, the legacy of our involvement extended beyond the event itself, with a majority of New Zealand Coastguard boats now equipped with Shark Suspension Seats, having adopted 26 retired America’s Cup RHIBs. This integration underscores the enduring impact of our participation in the America’s Cup, solidifying our commitment to innovation and safety in maritime seating solutions.

International Expansion: Following Shark Seating’s expansion into Europe and increased sales, what strategies have you employed to maintain and grow your international client base?

 

At Shark Seating, our passion is deeply rooted in our mission: to significantly reduce the number of people affected by spinal injuries on boats. Central to our success is a customer-centric approach that drives our strategies for maintaining and expanding our international client base.

 

We recognise that our mission remains critical as long as there are customers who lack adequate protection from wave impacts. This drives our continuous efforts to innovate and improve our products, ensuring they remain accessible to all who need them.

 

Additionally, we are committed to tripling our investment in the 5 P’s (Product, Price, Place, Promotion, and People) every three years. This bold strategy has yielded remarkable results, with sales increasing thirty-fold over the past decade.

 

Looking ahead, we have a robust plan in place to achieve another thirty-fold increase in sales over the next ten years. Our aim is to make suspension seating a standard in the maritime industry, bringing safety and comfort to the forefront. We invite you to stay tuned as we continue to push the boundaries of innovation and accessibility in maritime seating solutions.

Innovations in Seating Design: Shark Seating is known for its innovative approach to marine seating. Can you discuss a recent product innovation that you’re particularly proud of?

 

Shark Seating’s commitment to innovation in marine seating design is exemplified by our recent breakthrough in addressing the pressing issue of back injuries among tourboat passengers. Six years ago, reports surfaced of tour boat operators facing severe financial repercussions, including bankruptcy, due to the denial of public liability insurance claims stemming from passenger back injuries. This alarming trend prompted us to develop a solution that would benefit both passengers and operators alike.

 

To meet this challenge, we set out to create a suspension seating system that was compact, lightweight, and cost-effective enough to be installed in large numbers on tourboats. The result of our endeavor was the development of the ULTRA-lite and EVO suspension seats, crafted using injection-molded technology. Weighing in at a mere 7kg each and priced comparably to standard unsuspended jockey seating, these seats offer unparalleled comfort and safety for passengers without imposing significant financial strain on operators.

 

Our innovation has not only revolutionised the tourboat industry but has also paved the way for enhanced safety standards across marine transportation sectors. For a detailed account of this groundbreaking development, we invite you to explore the full story in our article: Link to the article.

Sustainability Initiatives: Sustainability and environmental responsibility are key concerns for many businesses today. What steps is Shark Seating taking to reduce its environmental impact?

 

At Shark Seating, we recognise the importance of sustainability and environmental responsibility in today’s business landscape. To reduce our environmental impact, we have implemented several initiatives, with a focus on innovative materials and carbon sequestration.

 

One notable achievement is the development of our FLEXANITE material, which is used in all our suspension seats. FLEXANITE is composed of 100% bio-plastic, designed to consume its own weight in carbon dioxide. This not only reduces our reliance on traditional plastics but also contributes to carbon sequestration, even if the material ends up in a landfill. Furthermore, FLEXANITE is recyclable, ensuring a circular lifecycle for our products.

 

To learn more about our sustainability initiatives and how we’re harnessing carbon from the atmosphere to mitigate environmental impact, we invite you to visit our website: Link to the article.

Challenges and Achievements: Every business faces its set of challenges, especially when it comes to innovation. Can you share a significant challenge Shark Seating overcame and what it taught you?

 

Every business encounters its share of challenges, particularly in the realm of innovation. One significant challenge Shark Seating faced underscored the importance of rigorous testing and adaptability.

 

As Albert Einstein aptly stated, ‘If you’ve never failed, you’ve never tried anything new.’ A decade ago, we embarked on the ambitious endeavor of crafting all our suspensions from plastic, fully aware of the immense forces they would endure—nearly 1 tonne. Despite subjecting prototypes to rigorous lab testing, simulating up to 1 million full impacts, we recognised that real-world conditions would provide the ultimate test, especially in defense and rescue boats.

 

The reality soon set in as we encountered variations in plastic batches, highlighting the need for meticulous quality control measures. Embracing Shane Parrish’s wisdom that ‘it’s not the failures that define us so much as how we respond,’ we made a pivotal decision to implement 100% testing of all production parts six years ago.

 

This decision was not without its challenges, as we faced the necessity of recalling a batch at considerable expense, requiring personnel to travel to Iceland on two occasions.

 

However, this proactive approach proved instrumental in averting potential safety hazards. Despite thousands of our seats being subjected to harrowing conditions—such as boats free-falling up to 6 meters in rough seas—our commitment to quality assurance has yielded an impeccable safety record: zero injuries in ten years.

 

This experience has taught us the importance of resilience, adaptability, and unwavering dedication to safety and quality. It serves as a testament to our ongoing commitment to innovation and excellence in maritime seating solutions.

Customer-Centric Approach: Shark Seating emphasises a strong connection with its customers. How do you ensure that your customer service stands out in the industry?

 

At Shark Seating, we recognise the dual layers of customers inherent in our mission to safeguard backs across the maritime industry. Our customer-centric approach extends beyond boat owners and operators to encompass boat builders, forging symbiotic relationships that drive mutual success.

 

We pride ourselves on fostering exceptionally strong connections with boat builders who integrate our seats into their vessels. This partnership is founded on a shared commitment to excellence, where we enhance their offerings with cutting-edge technology, and in turn, they amplify our brand recognition.

 

In our experience, boat builders fall into two categories: those who prioritise offering the best and safest technology to their customers and those who only consider safety options upon request. Fortunately, within the realm of professional boats—such as government tenders, sea rescue, and defense—the specification mandates the inclusion of suspension seats. Leveraging the weight and cost advantages of Shark Suspension Seats, we’ve observed that whenever boat builders opt for our seats in tenders, the resulting vessels not only meet safety standards but also benefit from enhanced range, capacity, and performance, to the delight of end users.

To reflect our unwavering dedication to achieving tangible outcomes for both boat providers and end users, we’ve rebranded our customer service as ‘customer success.’ This shift underscores our commitment to delivering results and ensuring the success of our customers at every stage of their journey

Future Outlook: Looking ahead, what new markets or innovations is Shark Seating exploring to continue its growth and influence in the marine industry?

 

While we have ambitious plans for the future, we recognise the importance of strategic discretion. Rest assured, Shark Seating remains dedicated to our core principles of affordable performance, usability, lightness, simplicity, and customer success. These values will continue to drive our growth and influence in the marine industry, enabling us to achieve our goal of a thirty-fold expansion every decade.

 

As Forrest Gump famously said, ‘and that’s all I have to say about that.’ Rest assured, our commitment to innovation and excellence remains steadfast, propelling Shark Seating into exciting new markets and pioneering groundbreaking innovations. We invite you to stay tuned as we embark on the next phase of our journey

 

In Association with:

Springfield Group is a leading manufacturer of marine seating, pedestals, and mounting systems. They provide a wide range of products, including removable and fixed pedestals, mounting systems, tables, and accessories, catering to the needs of boat builders and marine enthusiasts. Springfield Group is committed to quality and innovation, ensuring durable and comfortable solutions for marine environments. They also offer extensive support and resources for their products, enhancing customer experience.

http://www.springfieldgrp.com/

DM8 Composites specialises in the construction and repair of fiber-reinforced plastic (FRP) boats, including pleasure yachts, passenger ferries, and patrol boats. Located in Danao City, Cebu, their modern boatyard aims to lead in FRP vacuum-bag construction, adhering to international standards. Established in 2018, DM8 Composites focuses on innovation, quality, and advanced engineering to deliver world-class vessels and services in new builds, repairs, and refits.

https://www.dm8composites.ph/

Hypro Marine, since 1976, designs and manufactures high-quality power-assisted steering systems for luxury motor yachts and commercial vessels. They provide bespoke hydraulic control solutions and distribute top marine products like Zipwake and Lectrotab. Known for innovation and reliability, Hypro Marine also offers extensive technical support and is ISO9001 accredited, ensuring superior performance and service.

https://hypromarine.com

 

GSR Services

Ensuring Maritime Compliance: Henning Gramann’s Vision for GSR Services

Join us in an insightful conversation with Henning Gramann, Managing Owner of GSR Services, as he discusses the complexities and challenges of IHM compliance in the maritime industry. Henning sheds light on the strategic innovations and technological advancements that GSR Services employs to streamline IHM maintenance, enhance compliance accuracy, and minimise risks for shipowners. He also offers valuable advice for companies navigating IHM compliance and shares his vision for the future of sustainable practices in maritime operations. Discover how GSR Services is leading the way in ensuring safe and environmentally sound ship recycling while promoting industry-wide improvements and collaboration.

 

Click below to access the digital brochure version

IHM Compliance and Challenges: Given the complexities of IHM compliance, what are the most significant challenges that shipowners and suppliers face today in maintaining compliance?

 

Generally, the complexities are not well understood. If IHMs would help save fuel or reduce emissions, it would be taken much more seriously and time would be spent digesting the rules and required actions.

 

Since the end of 2020, a certified and maintained Inventory of Hazardous Materials (IHM) contained in the structure and equipment of ships (IHM Part I) is required for EU-flagged ships above 500GT and all ships regardless of flag when visiting an EU-port. In the summer of 2025, the International Hong Kong Convention on safe and environmentally sound recycling of ships of IMO will enter into force, affecting more ships with mostly similar requirements than already with the EU regulation.

 

IHM is generally a quite exotic topic in the maritime industry. While getting the IHM developed and initially certified is a single effort, the maintenance of IHM applies for the entire ship’s life. This is often seen as a “necessary evil” without adding value. Various inconsistent practices for development and maintenance of IHMs have developed, also by service suppliers. The maintenance is sometimes even totally forgotten or ignored.

 

Due to lack of control, such incompliances remain undetected so far! The IHM is also to be re-certified at least every five years and as most have been developed in 2019 and 2020, the wave of re-certifications is coming. It will be interesting to see what will happen if an IHM is found not to have been properly maintained.

 

The core aim of IHMs is to support the planning of safe and environmentally sound recycling of ships by the recycler. If the IHM is faulty, incomplete, or too vague, either due to poor development or maintenance, this goal can’t be achieved and potentially even more risks are created than without any IHM. The IHM is not just a report but a technical file belonging to the ship. That means if it is of poor quality, substantial claims may be initiated against the seller by future owners or recyclers besides hefty fines for detected IHM incompliances during Port State Control Inspections.

 

In addition, recycling planning is also not part of daily operations as ships have a long lifespan. As such, related activities, including the development of IHM Part 2 (hazardous wastes onboard) and Part 3 (hazardous materials in stores), often happen spontaneously and without a proper strategy at hand. The outcome is either a top-dollar/low-quality approach, using greenwashing solutions, or trying to do it right but risking falling short on considering all relevant aspects and evaluating the options at hand.

Strategies for Efficient IHM Maintenance: You’ve emphasised the need for efficient IHM maintenance. Can you elaborate on the strategies GSR Services employs to minimise risks and costs for shipowners while ensuring compliance?

 

Most importantly, we carefully review all order data of a ship to identify the “IHM-relevant order items.” This creates a focus and prevents unnecessary workload for suppliers, shipboard crew, and service suppliers like us.

 

The challenge is that applicable rules are scattered across various regulations in the Hong Kong Convention, EU Ship Recycling Regulation, and IHM Guidelines of IMO. These regulations describe the general approach to “properly maintain and update the IHM Part I throughout the operational life, reflecting new installations and changes in structure and equipment containing hazardous materials of ships according to requirements for new ships.” This means activities causing a change in hazardous materials onboard need to be documented. Related details, such as hazardous materials contained in a product (i.e. Table A & B of IHM Guidelines for non-EU flagged vessels, Annex 2 substances for EU-Vessels), must be provided by suppliers in the form of a general “Suppliers Declaration of Conformity” (SDoC) and product-specific “Material Declarations.”

 

In addition to “causing a change,” various exclusions apply, such as loosely fitted items, metal and metal alloys, consumables, identical spare parts and coatings, items falling under the scope of IHM Part 2 or 3 (Table C of IHM Guidelines), and regular consumer products (Table D of IHM Guidelines) like TV sets, light bulbs, and furniture.

 

Due to these exclusion rules, it must be emphasised that always an order item counts, not an entire order, and the entire process has to reflect this. If an IHM Maintenance report only reflects PO numbers, it is cumbersome, and often nearly impossible, to identify the IHM-relevant order items contained therein. This causes an unacceptable level of intransparency, making recertification much more difficult and creating risks during PSC inspections. Unfortunately, this approach is more common than many think. As the wave of re-certifications is ahead of us, let’s see how this will be handled.

 

Supplier documents are required for all “IHM-relevant order items,” including non-hazardous products. Even for IHM maintenance, only hazardous material-containing products need to be tracked onboard. Without supplier documents, neither presence nor absence of hazardous materials can be verified. Related Maintenance Reports of the IHM should reflect changes, including locations and quantities, and provide related documents for both “non-hazardous” and “hazardous order items.” Otherwise, there is no transparency, and potential questions about why an item is not reflected due to either the absence of hazardous materials or the lack of documents from the supplier will be more difficult to answer over time.

 

A proper understanding and application of these rules and exemptions to individual order items are necessary for efficient IHM maintenance. If done properly, less than 5% of all order items are identified as “relevant,” for which only about 1% of Material Declarations state that a hazardous material is contained and the item requires tracking onboard. All this must be reflected in reports, and the crew only needs to track 0.05% of all order items for IHM maintenance. Such performance cannot be achieved with half-hearted approaches or when a purchasing system only has generic rules for categorization integrated.

 

What we see is that suppliers are first confronted with many unnecessary requests, making it more difficult to maintain focus. Despite this, the required information is not always at hand and needs to be gathered from their own supply chain. Sub-suppliers might not be focused on the maritime market or even aware that their products are sold to ships. As such, maritime requirements like Material Declarations (MDs) are unknown to them, and they are unprepared or unwilling to spend time and accept liabilities for this specific market. Consequently, related tasks can be as time-consuming for maritime suppliers as IHM maintenance is for ships.

 

Besides unnecessary requests creating more efforts and costs for all, they also increase the risk of documentation gaps. Even when artificially created by various shortcomings, they must be documented black on white in the reports, a great source for questions and trouble during recertification and PSC inspections.

 

GSR puts a lot of effort into careful relevancy checks, smooth processes, and supportive follow-up activities. Our motto is that “we’re all rowing in one boat,” and it doesn’t make sense to make compliance aspects bigger or more cumbersome than necessary. Smart solutions and the right attitude help all of us, reduce risks, and save costs for everyone.

Role of Technology in IHM Maintenance: How does GSR Services incorporate technology and digital tools, such as NautilusLog, to streamline IHM maintenance and enhance the accuracy of compliance documentation?

 

IHMs are to be developed prior to the delivery of a ship by the building yard using supplier documents. After delivery, IHM maintenance is required for the entire operational life. This means tens of thousands of individual files must be collected, managed, kept, and described items tracked (new installations, relocations, removals), with the whole process certified at least every five years. This alone makes it clear that an Excel-based approach will not be sufficient.

 

On top of that, crucial tasks like evaluating order items, exchange with suppliers, sending reminders, controlling provided documents, keeping them available, following up onboard, updating IHM, and transparent maintenance reporting including item-specific histories make it obvious that only dedicated software can keep this task manageable. Updated IHMs must also be available in case of a PSC inspection. Manually, this task would be nearly impossible or at least extremely time-consuming and resource-intensive.

 

At GSR, we started looking into all these aspects in 2006 and developed the necessary processes for efficiently fulfilling the requirements, at that time still in the drafting stage at IMO. The managing owner was directly involved in the related developments at IMO and is familiar not only with the outcomes in writing but also with the discussions and considerations behind the rules. Seven years ago, GSR started collaborating with the startup NautilusLog, and all experiences have been incorporated into their software solution. We continue to learn and implement further improvements in the system to enhance efficiency.

 

Most order data from clients is automatically uploaded into the tool via API connections; others are manually imported. Each order item is cross-checked with the IMPA catalogue, which we have fully categorised, plus our more than 4,500 word-rules carefully developed over the years. Whatever item is not categorised automatically is then managed manually by us. The results of categorizations are recorded, and for relevant order items, a request is sent out to the related supplier. GSR Services and Sinwa Singapore also joined hands to develop a freely accessible categorization tool for order items to ease the process for all involved.

 

Each supplier gets an individual landing page showing all open requests, where documents can easily be uploaded. Once this is done, a task appears in the system for us at GSR to review the document. If found to be inaccurate, it is not accepted, and the supplier is notified with our individual message explaining the reasons for rejection. If the document is accepted, parameters are set regarding the presence of hazardous materials in the specific product. If absent, the document is archived; if present, the system generates a task for the crew to label and track the item by specifying locations and quantities stored or installed. Then, a new or modified entry in the ship-specific IHM and maintenance report is generated.

 

An up to date maintenance report can be generated on demand 24/7 with a simple click in the system by any of the registered users. We suggest finishing all tasks and generating a report prior to arrival at a port. As we don’t charge for this, it comes at no extra cost, and ships are always well prepared for inspections and audits.

Impact of Incorrect Material Declarations (MDs): What are the potential consequences for shipowners and suppliers when incorrect MDs are submitted, and how does GSR Services work to prevent these errors?

 

If suppliers do not take proper care when developing and providing MDs to their customers, they can be held liable for false information for as long as the product exists onboard. That is a long time, and liability means that any subsequent damage caused by false documents, for instance, the presence of a heavy metal in a product must be compensated for. Over time, ship-specific IHMs become more inaccurate if suppliers fail to perform their duties. As mentioned, an IHM is a technical file and may lead to disputes between buyers and sellers of ships when it is not accurate. It is also important to remember that the aim of IHMs is to support the planning of safe and environmentally sound recycling of ships. The risks and potential consequences are most significant in this context.

 

Considering the risks involved, we strongly warn against using converter tools that transfer POs into separate MDs for each order item contained or signing “nothing contained-MDs” provided as attachments to the requests sent to suppliers. Such approaches only increase the risks of false MDs, even though they might seem like a convenient quick fix. Any supplier who wants to remain in the market should avoid these practices. Instead, and when known well, other regulations and standards can be utilised for evaluating the presence and absence of hazardous materials in products.

 

GSR Services works diligently to prevent these errors by ensuring suppliers understand their obligations and the importance of accurate MDs. We provide clear guidance and individual support to suppliers, emphasising the critical role that MDs play in maintaining accurate IHMs. Our processes include detailed checks and follow-ups to verify the information provided in MDs. By fostering a thorough and transparent approach, we help minimise the risks of incorrect MDs and ensure that all parties involved can rely on the accuracy of the IHM documentation.

Education and Support for Suppliers: Given the intricate requirements of IHM maintenance, what support and education does GSR Services provide to suppliers to ensure they understand and meet these obligations?

 

We achieve a high return ratio of MDs on our requests, often well above 90%. Besides maintaining a clear focus on required documents, we also provide a hands-on manual on the landing pages for suppliers. Frequently, we offer workshops and webinars, including Q&A sessions, to raise awareness and find individual solutions within the legal framework. Additionally, GSR always provides personal support of up to one hour free of charge to all suppliers of its clients via phone, emails, and video calls. We also run a YouTube channel with webinars on demand.

 

We strive for cooperation and raising awareness, as this helps to lessen related efforts for all and increase compliance throughout the industry. This approach is far more helpful than threatening suppliers with reporting their “uncooperative behaviour” to their customers. As we also support suppliers by taking care of their MD management, we have experienced these challenges firsthand. In cases where we reject MD requests from shipowners or their service suppliers when supporting suppliers for items excluded from IHM maintenance by the rules, we inform the requester with a clear justification.

 

In instances where service suppliers do not understand the rules properly or interpret them differently, we have been pressurised and accused of bending the rules. This has even led to suppliers being reported, risking damage to their reputation. In such cases, we had to approach the shipowner the service supplier was working for to clarify the situation and elaborate the rules.

Improvements in Industry Practices: You’ve noted industry practices that complicate IHM maintenance. What improvements would you like to see implemented across the industry to address these issues?


A significant step towards unified processing and understanding are the industry guidelines for shipowners and suppliers on IHM maintenance. These guidelines have been developed by major associations such as ICS, BIMCO, ISSA, and others. Many of the same individuals active in the working group on ship recycling at IMO, which developed the IHM Guidelines and the Hong Kong Convention, also contributed to these industry guidelines.

 

When the associations discussed and reviewed current performance in regards to IHM maintenance, they jointly decided to develop industry guidance due to the immense demand and confusion. Henning Gramann of GSR Services participated in this development and was asked to share its process description. After a detailed review by the experts involved, including various lawyers from the associations, our process was fully incorporated. As such our understanding and practices have been independently verified and found to be fully compliant.

 

The most significant improvements can be achieved when all stakeholders – shipowners, their service suppliers, ship suppliers, as well as Porst State Control (PSC) and classification societies – carefully consider the industry guidance and act in compliance with it. This collective adherence will help streamline processes, reduce confusion, and ensure a higher standard of IHM maintenance across the industry.

Compliance Data Management Approach: Could you explain the concept of ‘Compliance Data Management’ and how it differs from the expertise traditionally found among IHM experts?

 

First of all, IHM experts are often class-approved specialists who go onboard ships to investigate the presence of hazardous materials. This involves visual checks and sampling. However, this approach is not suitable for newbuildings or IHM maintenance. As such, the related class approvals do not cover IHM maintenance, even though some claim to be approved for this as well.

 

Compliance data management, on the other hand, involves a transparent and traceable exchange of product data within supply chains, ideally down to raw materials, and the aggregation of such data for finished products. These products can be as complex as cars, electronics, medical equipment, and ships. The goal is to ensure traceability and automatic updates throughout entire supply chains, maintaining transparency and assigning related liabilities for the information provided.

 

Everyone involved is responsible only for the information they provide and combine, not for the details from others. This approach ensures that data is managed in a way that supports compliance with regulations and maintains the integrity of the information throughout the supply chain, differing significantly from the traditional methods used by IHM experts.

Partnership and Collaboration in Recycling: Can you discuss a specific case where GSR Services successfully facilitated compliant ship recycling, and what were the key factors that contributed to this success?

Besides a few projects, there are two ships and their owners worth highlighting. With the owners of a New Zealand Navy Tanker and a Campaign Vessel of Greenpeace, we jointly developed their ship recycling policies and tender requirements. We identified ship-specific hazardous materials and set requirements for the recycling of their assets. Interested ship recyclers were requested to prove their capabilities to comply with international and individual requirements and show willingness to accommodate individual criteria. These facilities were then inspected by GSR experts.

 

The outcome of the due diligence inspection was a rating that ensured commercial aspects could not compensate for shortcomings in quality. We accompanied contract negotiations, planned the last voyage including certifications, and then supervised the entire process from the arrival of the ships at the ship recycling facilities until the last disposal of wastes. The Navy vessel was recycled in India, marking the first-ever recycling under full compliance with the Basel Convention, while the Greenpeace vessel was recycled in Spain under EU-rules. Both projects ensured full traceability of all materials and were completed without any pollution, accidents, or incidents.

 

It’s also important to mention the many projects we have carried out with ship recyclers since 2013. We were the first to achieve full compliance with the Hong Kong Convention for ship recyclers in India. Such facilities look and operate very differently from what others claim is common “beaching.” Over the years, we have worked with more than 60 ship recyclers in various countries, helping them to substantially upgrade their practices.

 

Future of IHM Practices: Looking forward, how do you see IHM practices evolving in the maritime industry, especially with potential new regulations and global standards?

 

The IHM, including its maintenance, is sometimes interpreted as a means to support material circularity—in other words, to increase the recycling of valuable materials. This interpretation is not entirely accurate as it only covers one aspect of material circularity, or Cradle2Cradle. As such, we challenge this interpretation.

 

What is true is that the basics, like gathering and tracking material information over the lifecycle of a ship, are helpful, but the scope of IHMs needs to be extensively widened. When properly combining material compliance data exchange and tracking for ships, not only Cradle2Cradle but also sufficient ESG-Reporting and compliance with CSRD can be achieved. Today, we often see only partial reporting, which is far from comprehensive enough to meet the new legal requirements in the EU and UK.

 

In other words, extended data processing can be utilised for substituting SVHCs (substances of very high concern), ensuring the circulation of materials and resources, preventing downcycling and wastage, increasing the efficiency of using resources, and elevating sustainability. New requirements on sustainability reporting and financing are based to a very great extent on this data, and we are soon to release a complete service to support companies in their sustainability efforts and fulfilling related requirements.

 

This is a complex topic that could fill many further pages, so let’s keep it short for now.

Advice for navigating IHM Compliance: For companies struggling with IHM compliance, what practical steps can they take to improve their processes, and how can engaging with a service like from GSR Services benefit them?

 

As a first step, the Industry Guidance is great for clarifying the required steps, roles, and responsibilities of the different stakeholders, including relevancy checks. Seeking advice from classification societies may not be as helpful, as many are not necessarily better informed.

 

Various service suppliers offer different approaches, and their methods should be evaluated. For example, check whether they report on an order item-level, provide a converter tool, or pre-filled documents and the percentage of “IHN-relevant order items” is an easy KPI to consider. It’s also enlightening to ask suppliers about their experiences with the various service suppliers in terms of total costs, not just the service fees should be compared but also external costs and efforts generated is important.

 

Additionally, we at GSR Services are always happy to share our information and experience through platforms like YouTube, our website, LinkedIn, and in articles like this one. Taking a few minutes to digest this information will help all to make the right decisions. Engaging with a service like from GSR Services can provide practical insights, ensure compliance, and streamline the entire IHM process, ultimately minimising risks and costs for shipowners and their supply chains.

 

In Association with:

Bansal Group, established in 1999, is a major corporate house in Central India with diverse interests. They operate in sectors including education, healthcare, FMCG, iron and steel, infrastructure, and media. The group is known for its commitment to care and empathy, offering services such as a multi-specialty hospital, educational institutions, and the redevelopment of Rani Kamalapati Railway Station. Bansal Group combines visionary leadership with innovative practices to drive growth and community development.

https://bansalgroupindia.com/

JRD Industries, established in 1993, is a leading ship recycling company based in Alang, India. They hold compliance certificates from Lloyd’s Register and Class NK, ensuring adherence to the Hong Kong Convention and EU regulations. With a focus on environmental sustainability and worker safety, JRD Industries provides high-standard ship recycling services. Their business model emphasizes single-ship recycling with minimal handling for maximum safety and quality.

http://www.jrdindustries.net/

High Seas Marine & Industrial Services Co Ltd

Enhancing Maritime Services: Insights from High Seas Marine & Industrial Services Leadership Team

High Seas Marine & Industrial Services Co Ltd stands at the forefront of the maritime industry in Saudi Arabia, offering a comprehensive range of services including vessel chartering, ship chandelling, technical support, and marine agency services. In this exclusive interview, we engage with key members of the High Seas leadership team: Vladimir Poddubnyy, Managing Director; Ahmed Nagmar Marine Operations Manager; Rovelyn Camagong, Supply Chain & Chartering Contracts Manager (Vessel Chartering); Mohammed Hussain Mulla, Ship Chandelling Manager; Tamer Younis, TSS Manager (Technical Support Services); and Shaiju Shajahan, Agency Manager. Together, they provide valuable insights into the company’s vision, strategies for growth, sustainability practices, and their commitment to excellence in service delivery. Discover how High Seas Marine is navigating the complexities of the maritime industry and setting new standards for quality and efficiency.

 

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Questions for Vladimir Poddubnyy, Managing Director

Company Vision and Growth: Can you provide an overview of High Seas Marine & Industrial Services and discuss the company’s vision and strategic goals for growth in the next five years?

 

High Seas Marine & Industrial Services is a leading provider of marine and industrial services since 2010 in the Kingdom of Saudi Arabia. High Seas is aggressively engaged in providing our customer a full service like a “one stop shops” for all marine services like chartering offshore support vessels, Marine agency services, ship chandlery services and Technical Support Services to clients which are carried out at (though not necessarily limited to) Ras Tanura, Dammam Port, Khafji port and Jubail commercial, industrial port, Ras Al Khair, and Aramco Fields.

 

The vision of High Seas Marine is to become the premier provider of marine and industrial services in the region, known for its excellence in safety and service delivery, innovation, and customer satisfaction. The company aims to achieve this vision by focusing on strategic growth initiatives that will drive expansion and increase market share in the next five years.

 

One of the key strategic goals for growth at High Seas Marine is diversifying our service offerings to meet the evolving needs of our customers and expand our customer base and entering new markets to drive revenue growth. We’re investing in state-of-the-art equipment and training program to ensure that our team members are equipped with the skills and expertise needed to deliver superior service to clients. By improving operational efficiency and expanding our service offerings, we aim to reduce costs, increase productivity, enhance customer satisfaction and attract new customers and increase revenue streams. With a strong commitment to excellence and customer satisfaction, High Seas Marine is well-positioned for success in the years to come.

 

Sustainability and Compliance: How does High Seas ensure compliance with international standards and what sustainability practices have you implemented to minimise environmental impact?

 

Sustainability and compliance are crucial aspects of our operations, especially in the marine industry. At High Seas Marine, we prioritise both environmental sustainability and strict adherence to international standards. We understand the delicate balance between maritime operations and environmental well-being.

 

One of the key ways High Seas ensures compliance with international standards is by adhering to regulations set forth by organisations such as the International Maritime Organization (IMO) and the United Nations Convention on the Law of the Sea (UNCLOS). We have implemented our Safety Management System and HSM policy, and our commitment is demonstrated by achieving certifications such as Document of Compliance in 2022, ISO 9001:2015, ISO 14001:2015, and ISO 25001:2018 standards, along with the implementation of OVMS. These certifications ensure that our operations meet the highest standards of safety, environmental protection, and sustainability, while also enhancing our reputation in the industry and opening new opportunities for growth.

 

High Seas employs eco-friendly technologies and materials in our operations. We use biodegradable materials and environmentally friendly cleaning products to reduce our impact on marine ecosystems. We have implemented strict waste management practices to prevent marine pollution and regularly conduct environmental impact assessments to identify potential risks and develop mitigation strategies. By minimising our carbon footprint and contributing to the preservation of marine ecosystems, we aim to ensure a sustainable future for generations to come.

Question for Almed Nagmar, Marine Operations Manager

Vessel Chartering Operations: Can you elaborate on the vessel chartering services provided by High Seas and how you ensure the reliability and efficiency of these operations?

 

High Seas offers a wide range of vessel chartering services for various purposes. Our chartering operations include crew vessel chartering services for transporting personnel to and from offshore installations, oil rigs, and other maritime locations. Our crew vessels are equipped with state-of-the-art safety features and amenities to ensure the comfort and well-being of crew members and passengers. We have a team of experienced and skilled crew members who are trained to handle all types of situations and provide excellent service to our clients. We prioritise safety and customer satisfaction in all our passenger vessel operations.

 

In addition, we offer offshore support vessel chartering services for various offshore operations, including delivering provisions offshore, surveys and diving operations, maintenance, and construction activities. We work closely with our clients to understand their specific requirements and provide customised solutions to meet their needs.

 

We follow strict quality control measures and safety protocols to ensure the reliability and efficiency of our vessel chartering operations. We conduct regular maintenance checks and inspections on all our vessels to ensure they are in optimal condition for operation. Our crew members undergo rigorous training and certification programs to ensure they are well-prepared to handle any situation that may arise during a chartering operation.

Question for Rovelyn Camagong, Supply Chain & Chartering Contracts
Manager

Client Relationship Management: How do you manage client relationships and ensure satisfaction in both vessel chartering and taxi boat services, especially in a competitive market?

 

Client relationship management (CRM) is crucial for building strong relationships with our clients, ensuring repeat business, and maintaining a competitive edge in the market. We use personalised service as a tool for relationship management. We take the time to understand the unique needs and preferences of each client, whether they are chartering a vessel for a long-term offshore project or using taxi boat services for transportation and other various offshore operations.

 

We have a dedicated customer service team available 24/7 to address any concerns or issues our clients may have. We prioritise open communication and transparency in all our operations to ensure our clients are informed and satisfied with our services. By tailoring our services to meet the specific requirements of each client, our commitment to excellence and professionalism sets us apart as a trusted provider of vessel chartering services in the maritime industry.

 

Question for Mohammed Husssain Mulla, Ship Chandelling Manager

Quality and Timeliness: How do you ensure the quality and timely delivery of food provisions, machinery, and other materials to vessels, and what challenges do you typically face in this process?

 

Ensuring top-notch quality is our priority, and we enforce stringent quality control measures at every stage of our operations. Our dedicated team meticulously inspects all incoming materials to verify they meet our rigorous standards before they are dispatched to our clients. Collaborating closely with trusted suppliers allows us to procure the finest products available, and we consistently assess and enhance our processes through ongoing monitoring and evaluation.

 

Our logistics system is designed to ensure that we meet deadlines consistently and reliably. By working closely with our clients to understand their individual requirements, we are able to customise delivery schedules that align with their timelines. Our team of experienced logistics professionals is dedicated to coordinating shipments, tracking deliveries, and ensuring that goods arrive at their intended destinations on time.

 

While we may encounter unexpected obstacles such as inclement weather that could impact delivery schedules, we are proactive in communicating with clients to explore alternative options and mitigate any potential delays. Our commitment to open communication and proactive problem-solving ensures that we consistently deliver on our promise of timely and reliable service.

 

One of the obstacles we encounter is the intricate web of international shipping regulations and customs procedures. The complexities involved in navigating these regulations can be daunting, but our team is highly knowledgeable in these areas and works tirelessly to ensure that all required documentation is complete and that shipments pass through customs seamlessly.

 

Although these challenges can be demanding, we are dedicated to overcoming them and delivering top-notch service to our clients. Our team’s expertise and commitment to excellence enable us to navigate the complexities of international shipping regulations, ensuring that our clients’ shipments reach their destinations without unnecessary delays or complications.

 

Questions for Mohammed Hussain Mulla, Ship Chandelling Manager

Comprehensive Chandelling Services: Can you describe the range of ship chandelling services offered by High Seas and how you meet the diverse needs of vessels in terms of provisions and materials?

 

High Seas Marine is your go-to provider for all your chandelling needs. We offer a wide range of services to meet the diverse requirements of vessels, ensuring they are well-stocked and equipped for their journeys. Our provisions are of the highest quality, with fresh fruits, vegetables, meat, dairy, and dry goods available to keep your crew well-fed and satisfied. Additionally, we provide a variety of materials and supplies, including fresh water, deck store items, safety equipment, and spare parts, tailored to meet the operational needs of different vessels. With High Seas Marine, vessels can rely on personalised service and top-notch products to navigate the seas with confidence.

 

At High Seas Marine, we understand the individuality of each vessel, recognizing that they have their own distinct requirements and preferences. This is why we prioritise close collaboration with our clients to gain a deep understanding of their needs, allowing us to deliver tailored solutions that align with their specific demands. Whether a vessel requires provisions, materials, or any other chandelling service, we are dedicated to offering exceptional service and ensuring our clients have all the necessary resources to operate seamlessly and effectively.

 

With our team of knowledgeable experts and an unwavering commitment to excellence, we are confident in our ability to address the needs of every vessel, no matter the level of uniqueness or complexity. Trust High Seas Marine to deliver personalised and top-tier solutions that support your maritime endeavours.

Questions for Tamer Younis, TSS Manager (Technical Support Services)

Scope of Technical Support: Can you provide details about the technical support services offered by High Seas, including the expertise and qualifications of your technical team?

 

Our Technical Support Services provide a wide spectrum of afloat repair services to shipowners and operators, both alongside the port and offshore, from our facilities in the Kingdom of Saudi Arabia. We are recognized service providers by various classification societies such as ABS and DNV for inspection, maintenance, and certification of LSA/FFA, SCBA, services of life rafts, inflatable lifejackets, HRU, marine evacuation systems, general maintenance, ship repair/maintenance and certification, calibration, GMDSS Radio Survey, UTG NDT Survey, and diving operations.

 

Our technical team is comprised of engineers, naval architects, qualified technicians, welders, divers, and other professionals who have undergone rigorous training and certification to ensure they are up to date with the latest industry standards and regulations. This expertise allows us to provide comprehensive technical support services to our clients, helping them navigate complex regulatory requirements and ensure the safety and compliance of their vessels.

 

Innovations and Safety: How is High Seas integrating new technologies into its technical support services to improve efficiency, and what safety protocols are in place to ensure high standards?

 

In today’s fast-paced world, businesses are constantly seeking ways to improve efficiency and productivity. High Seas is at the forefront of integrating new technologies to enhance our operations by using advanced technologies and automating routine tasks and processes.

 

We place a strong emphasis on safety protocols to ensure high standards of safety for our clients. We are implementing rigorous training programs for our technicians, ensuring that they are well-equipped to handle any technical issues that may arise. Furthermore, High Seas adheres to strict safety guidelines and regulations set forth by industry standards, ensuring that all work is carried out in a safe and secure manner.

 

We also conduct regular safety audits and inspections to identify and address any potential hazards or risks. By prioritising safety, High Seas is able to provide its clients with peace of mind, knowing that the technical support services are being handled by a company that places safety as its top priority.

 

Questions for Shaiju Shajahan, Agency Manager

Marine Agency Services Overview: Can you explain the range of marine agency services provided by High Seas and how these services benefit your clients?

 

High Seas offers a comprehensive suite of marine agency services designed to support our clients’ needs effectively and efficiently.

 

Port Agency Services: We handle all aspects of vessel arrivals and departures, including coordinating pilotage and tug services, managing customs and immigration formalities, and assisting with cargo operations. By managing these critical tasks, we ensure that our clients’ vessels are efficiently processed in port, saving time and reducing costs.

 

Husbandry Services: Our husbandry services include arranging crew changes, providing medical assistance, and addressing any other requirements that may arise during a vessel’s stay in port. Our team is available 24/7, ensuring continuous support for our clients whenever they need it.

 

Cargo Agency Services: We coordinate the loading and unloading of cargo, arrange for storage and transportation, and handle all necessary documentation. By managing these operations, we streamline our clients’ processes, ensuring their cargo is handled with utmost care and efficiency.

 

The range of marine agency services provided by High Seas is designed to deliver substantial benefits to our clients. By entrusting their maritime needs to us, clients can concentrate on their core business activities while we take care of the complexities involved in port operations, crew changes, and cargo handling. Our team of experienced professionals is dedicated to delivering services that meet the highest standards of quality and efficiency. When it comes to marine agency services, High Seas is the partner you can trust.

 

Coordination and Logistics Management: How do you manage the coordination and logistics of services such as crew changes, custom clearance, and port access, ensuring smooth and efficient operations for vessels?

 

At High Seas, we prioritise meticulous planning, effective communication, and the utilisation of advanced technology to ensure smooth and efficient operations for vessels. Here’s how we manage the coordination and logistics of essential services:

 

Strategic Planning: We develop comprehensive plans for crew changes, customs clearance, and port access, detailing each step and the associated timelines. This proactive approach allows us to make all necessary arrangements well in advance, minimising the risk of last-minute issues that could disrupt operations.

 

Effective Communication: Maintaining open lines of communication with all stakeholders—including crew members, port authorities, customs officials, and service providers—is crucial. By keeping everyone informed and updated on the status of services, we can prevent misunderstandings or delays that could impact vessel operations.

 

Leveraging Technology: We utilise digital tools and software to streamline processes, improve efficiency, and provide real-time visibility into the status of services. Our technology solutions help automate tasks, track progress, and identify potential bottlenecks or issues that need prompt attention, ensuring smooth operations.

 

Skilled Team: We have a dedicated team of professionals with expertise in coordination and logistics management. Our team members possess a deep understanding of the maritime industry, regulations, and best practices, enabling them to navigate complex logistical challenges effectively and ensure that services are delivered seamlessly.

 

By integrating these strategies, we ensure that vessels operate smoothly and efficiently, minimising disruptions and maximising productivity. Our proactive and assertive approach to coordination and logistics management upholds the highest standards of service and safety in the maritime industry.

Exportadora São Francisco

Anchoring Excellence: Gustavo Heleno on Leading Exportadora São Francisco in the Maritime Supply Industry

Explore an engaging discussion with Gustavo Heleno, the Commercial Director of Exportadora São Francisco, as he shares his insights on guiding the company through the evolving maritime supply industry. Since its inception in 1990, Exportadora São Francisco has transformed from a pioneering family business into a key player in the market. Gustavo elaborates on the company’s strategic innovations, sustainability practices, and dedication to customer satisfaction. Learn how Exportadora São Francisco continues to adapt and thrive in the dynamic global shipping supplies market under Gustavo’s leadership.

 

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Company Evolution: Exportadora São Francisco has been a key player since 1990. How has the company’s approach to the maritime supply industry evolved over the years?

 

Since our inception in 1990, our approach to the maritime supply industry has undergone significant evolution. At the time, my father, Iran Machado Heleno, the company’s founder, was the sole employee and a pioneer in this market in our region. He personally visited the port of São Francisco do Sul and engaged directly with the captains of the vessels to gain a deeper understanding of their immediate needs. As the market and our company grew, our approach also evolved to adapt to the changes. With the advent of new technologies and market expansion, we are better positioned to anticipate vessel needs. We leverage technology to track vessel arrival schedules and establish strategic partnerships with a diverse range of stakeholders, including captains, fleet managers, shipowners, and catering companies. These partnerships enable us to offer a more comprehensive and efficient service to our clients. Additionally, we have invested in internal systems and processes to improve operational efficiency and ensure that we can meet our customers’ demands in a timely and effective manner.

 

Product Range Expansion: With a diverse product range from food items to chemical products, what strategies do you use to maintain quality across such varied offerings?

 

Due to the diverse range of goods on offer, it is necessary to implement a strategy to ensure that customers receive the goods they have ordered. To this end, we have established a categorisation strategy for buyers according to the type of goods, with each buyer responsible for a specific category. This includes buyers for frozen and chilled products, provisions and their quality, chemicals and spare parts, and other categories. Furthermore, with a specific buyer for each type of merchandise, we can ensure that the goods arrive as requested and within legal criteria. Additionally, upon arrival at the company, a check and separation of edible from non-edible items are performed to prevent any risk of contamination. Moreover, the quality and inventory departments monitor and record any non-conformities for evaluation and the creation of corrective actions to ensure continuous improvement. We are committed to ensuring that each item of merchandise is delivered as requested and meets customer expectations, while adhering to all legal standards.

Sustainability Initiatives: Given the wide array of products, including chemicals and gases, what sustainability practices does Exportadora São Francisco implement to minimise environmental impact?


At Exportadora São Francisco, we are committed to adopting sustainable practices to minimise our environmental impact and promote environmental responsibility in our operations. One of the most significant initiatives we have implemented is the installation of solar panels at our warehouse. These solar panels provide a reliable source of renewable and clean energy, reducing our dependence on non-renewable energy sources and contributing to the reduction of our carbon footprint.


In addition to our efforts to reduce the use of disposable plastic, we have also committed to the IMPA SAVE initiative. Through this collaboration, we have pledged to phase out disposable plastic water bottles on global fleets by 2025. This measure aims to reduce plastic waste and promote more sustainable practices in our industry. Additionally, we collaborate with a network of partners specialised in collecting and properly disposing of a variety of materials, from recyclables to electronic waste. This partnership ensures that materials discarded during our operations are managed responsibly and in an environmentally conscious manner. We also encourage all of our staff to implement this initiative in their homes and help us put it into practice.

 

Supply Chain Management: How does Exportadora São Francisco ensure efficient supply chain management to meet client demands promptly?

 

Our current structure allows us to process orders in a clear and efficient manner, ensuring that our customers receive the best possible service. However, maintaining good relationships and effective communication with suppliers from the initial quotation stage to the purchase order is crucial for us to meet our customers’ expectations regarding the delivery of goods. From the moment of the purchase order, we purchase the goods according to each client’s needs to meet each requirement.

 

Furthermore, within supply chain management, different aspects of the merchandise are evaluated to ensure they arrive in the best possible condition for the customer. This includes factors such as delivery time, packaging, temperature, visual appearance, validity, and storage conditions. Therefore, the inventory and logistics departments work to ensure that goods are checked, packaged, and handled correctly to achieve the ultimate goal. Consequently, we fulfil our company’s mission, which is to “deliver the best quality to our customers, without neglecting ethics, punctuality, and transparency, always seeking the satisfaction of all.

 

Innovation in Operations: What innovations have been significant in shaping Exportadora São Francisco’s operational processes?

 

We have implemented several significant innovations to enhance our operational processes at Exportadora São Francisco. Firstly, we have invested in advanced software systems, such as CRM and ERP, to optimise the efficiency and accuracy of our operations. These tools have allowed us to effectively address bottlenecks in our processes, especially in transitioning information between different departments. Now, with an integrated process management system, we can access and address relevant information in real-time, streamlining our operations.

 

Furthermore, we recognise the importance of ensuring continuous quality and efficiency in our processes. To this end, we have established a department dedicated to quality assurance and efficiency, responsible for standardising and closely monitoring compliance with established processes. This has not only allowed us to standardise our operational practices but also helped us identify areas for continuous improvement and take proactive measures to further optimise our processes.

 

In summary, these innovations have been instrumental in enhancing our operational effectiveness and enabling us to effectively meet the evolving demands of our customers while maintaining our agility and adaptability in response to market changes.

Market Adaptation: How has Exportadora São Francisco adapted its business model to stay competitive in the dynamic global shipping supplies market?

 

Our company has adopted a proactive approach to remain competitive in the ship supply market. One of the main strategies is the diversification of our product portfolio. We understand that ships have crews from different parts of the world, so to better serve them, we include local products from different cultures in our offerings. These include a variety of masalas, which are widely consumed by Indian crews, and halal meats, often requested by Muslim crews. This approach not only benefits us by allowing us to fulfil the client’s order in full but also helps crew members feel closer to home, even from a distance. We bring not only healthy food but also well-being at work at sea.

 

Another area where we excel is in customer service. We always seek to understand the needs of each client during the quotation process and offer personalised solutions that not only solve their problems but also add value to their businesses. Finally, it was crucial to expand our port coverage to enhance our flexibility in responding to unexpected changes in vessel schedules and to strengthen our competitiveness in the market.

 

Customer Relationship Management: Can you discuss your approach to building and maintaining strong relationships with your diverse customer base?

 

Our approach is highly personalised and tailored to the specific needs of each client. For clients with whom we already have an established relationship, our approach is based on mutual trust and a deep understanding of their operations, needs, and requirements. Conversely, when engaging with new clients, our approach is more proactive and customer-focused. We invest time in researching and fully understanding the clients’ companies, their needs, and specific challenges before any contact is made. This preparation allows us to offer tailored solutions that meet their needs and add value to their business from the outset.

 

We believe that negotiation is a two-way street, where it is essential to understand the customer’s needs and expectations and provide solutions that add value and resolve their pain points. Our goal is not only to satisfy but to exceed our clients’ expectations in every interaction. To achieve this, we are committed to providing exceptional services, high-quality products, and personalised support to ensure that our clients feel valued, respected, and satisfied in all aspects of our relationship.

 

Challenges in the Industry: What are the current challenges facing the general ship supply industry, and how is Exportadora São Francisco addressing these?

 

One of the main challenges facing the ship supply industry is the diversity of standards and regulations at different ports and port terminals throughout Brazil. The disparities between the operational requirements of each region can significantly complicate service provision for suppliers, making it difficult to implement standardised and efficient processes. Despite these challenges, at Exportadora São Francisco, we are committed to finding solutions to overcome these complexities, ensuring that our clients receive high-quality service, regardless of their location, whether at sea or anchored.

 

Furthermore, currency volatility and price inflation in Brazil present another significant challenge to our industry. To mitigate these risks, we have adopted proactive risk management strategies and are always vigilant about market conditions, seeking ways to protect our company and clients against the adverse impacts of these fluctuations.

 

In summary, although we face significant challenges in our industry, at Exportadora São Francisco, we are committed to overcoming them through a proactive, flexible, and customer-centric approach. We will continue to seek opportunities for improvement and innovation to ensure that we can meet the ever-evolving needs of our clients and remain competitive in a dynamic and challenging business environment.

Future Goals: What long-term goals does Exportadora São Francisco have, and how do you plan to achieve them?

 

As with all companies, our objective is to grow our revenue and, in particular, our margin. This is challenging in a competitive market, particularly when we wish to maintain our well-known quality and values. Until the end of the year, our goals include increasing our cold room space (tripling the number of pallets we can store), expanding our fleet of trucks, and obtaining ISO 9001 and HACCP certification. We believe that achieving this will help us maintain our revenue growth year on year.

 

For our HR department, we have set some goals to improve our organisational atmosphere, including offering more benefits to our employees and implementing new processes to reduce rework and stressful situations in our line of work. We are also looking to minimise turnover.

 

Leadership Insights: As Commercial Director, what key insights have you gained about leading in the maritime supply sector, and what advice would you offer to others in the industry?

 

The opportunity to assume a position of such responsibility has enabled me to gain a deeper understanding of the maritime industry as a whole, while also allowing me to leverage my experience in a meaningful way. I am a curious individual, always seeking new and improved ways of doing things. I am continuously exploring new opportunities to enhance our processes, and we embrace the testing and changing of processes as a means of improving ourselves and maximising our capacity for work.

 

During my university studies, I was repeatedly informed that networking is one of the most important skills in the job market. I have since come to realise that this is indeed true, as it is the fastest way to learn and understand the ecosystem in which you are inserted. Talking to people with different backgrounds helps me develop new ideas. Therefore, I would like to share my advice with everyone: meet new people and talk with everybody, not just someone that you already have an affinity with. Even someone from a completely different field can provide a fresh perspective on your challenges. I have learned to be a more communicative individual over time, which has been a significant accomplishment in my professional journey.

 

https://exportadora-sf.com.br/