Sea Steward

Sea Steward Article Feature

Enhancing Maritime Operations: Paul Westerman on Streamlining Ship Provisioning with Sea Steward’s New App

In the fast-paced world of maritime operations, efficiency and precision are critical. Managing provisions, monitoring stock levels, and generating accurate reports can be daunting tasks for both on-board crews and office staff. Recognizing these challenges, Sea Steward Limited has developed a groundbreaking app to transform ship provisioning and inventory management. Co-founder Paul Westerman shares how this innovative tool is set to streamline the maritime industry, making operations smoother, more efficient, and cost-effective. Importantly, this app is available to all ship managers and owners on a subscription basis, regardless of whether they have a catering contract with Sea Steward or any other provider.

 

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A Seamless Solution for Crew and Office Staff

Sea Steward’s app is designed to streamline provisioning processes and simplify inventory management for both on-board teams and office personnel. In this interview, Paul explains how the app is reshaping how shipping companies manage their daily operations. “The app’s goal is to provide an all-in-one solution for maritime provisioning, eliminating the complexities of manual systems and reducing the risk of human error,” he says. “It allows crews and managers to focus on their core responsibilities, knowing that provisioning is taken care of efficiently.”

 

Streamlining Provision Requests

One of the standout features of the app is its provision request system. Crew members can easily submit requests for supplies through the app, ensuring that all necessary provisions are ordered on time. “This feature helps avoid shortages or delays, which are critical in maritime operations,” Paul explains. The app’s intuitive design allows users to create and submit requests with just a few taps, improving speed, accuracy, and communication between ship and shore.

 

Real-Time Stock Monitoring

Another key benefit of the app is real-time stock monitoring, giving both on-board crews and office staff a clear overview of current inventory levels. “Keeping track of stock is crucial, especially in maritime where overstocking or understocking can lead to significant operational disruptions,” says Paul. The real-time updates ensure any changes in stock are instantly reflected, enabling swift and efficient management decisions.

 

Comprehensive Inventory Reports

Gone are the days of manually compiling inventory reports. The app automatically generates full-month inventory reports, offering a comprehensive view of all provisions used, remaining stock, and any discrepancies. “These reports are not only accurate but also customisable to meet specific needs,” Paul explains. Whether for internal reviews or regulatory compliance, the app provides essential tools for efficient inventory management.

 

Calculating Victualling Rates Made Easy

Managing victualling rates is a crucial component of maritime operations, and the app includes a powerful victualling rate calculator. This feature simplifies the process of determining daily costs per crew member, providing transparency into provisioning budgets. “By offering a clear picture of victualling expenses, the app helps shipping companies better manage their budgets,” Paul highlights.

 

Available to All Ship Managers and Owners

An important feature of Sea Steward’s app is its availability to all ship managers and owners, not just those who have a catering contract with Sea Steward or any other provider. Paul explains, “This app is designed to be universally accessible, with a monthly or yearly subscription, ensuring that any ship can benefit from its features without the need for a specific catering agreement.”

 

Beyond Basics: A Comprehensive Solution

While its core features are impressive, the app is designed as a comprehensive solution for modern maritime provisioning. From detailed analytics and forecasting tools to seamless integration with existing systems, it caters to the full range of operational needs. Additional features include multi-language support, offline capabilities for at-sea usage, and secure data storage. “The app is versatile and reliable, designed to adapt to various maritime environments,” says Paul.

 

Sustainability Built In

Beyond improving efficiency, the app also plays a part in sustainability initiatives. With features that track and reduce food waste through portion control and inventory optimisation, it supports vessels in minimising their environmental footprint. “Sustainability is a core focus for us,” Paul notes. “This app helps shipping companies be more conscious of their resources while still maintaining top-tier operations.”

 

Final Thoughts

In an industry where precision and efficiency are key, Sea Steward’s app offers a transformative approach to managing ship provisions, stock levels, and victualling rates. With its robust features, real-time capabilities, and user-friendly design, it’s poised to become an indispensable tool for maritime professionals. As Paul Westerman concludes, “This app ensures that both crew and office staff can focus on what they do best—keeping ships sailing smoothly.”

TechBinder

Techbinder Article Feature

Navigating the Future: Insights into TechBinder’s Innovations and Industry Impact

In an era marked by rapid technological advancement and increasing operational complexity, TechBinder stands at the forefront of transforming human-machine interaction within the maritime and technical fields. In this exclusive interview with Bram van den Boom, Founding Partner at TechBinder, we delve into the company’s mission and the groundbreaking technologies driving its success. Bram van den Boom provides an in-depth look at the Smart Vessel Optimizer and Smart Field Support technologies, their impact on efficiency, sustainability, and industry challenges. This comprehensive exploration also highlights how customer feedback shapes TechBinder’s evolution and offers a glimpse into the company’s vision for the future. Through Bram’s insights, we gain valuable understanding of TechBinder’s role in addressing contemporary challenges and shaping a more efficient, sustainable, and technologically advanced industry landscape.

 

Click below to access the digital brochure version

Company Mission and Vision: What inspired the founding of TechBinder, and how do you envision your company transforming human-machine interaction?

 

TechBinder aims to improve human-machine interaction. We have observed that many tasks currently performed by humans can be done far more effectively when humans and machines work together. This is not about automating work but giving people more relevant information that is used to support their daily work. There is a growing gap between what is technically possible and how we currently organise our work and operations. This gap leads to a waste of valuable time and resources. To illustrate this, I often refer to Martec’s Law, which highlights the significant challenge companies are facing, or will face shortly. TechBinder is inspired by this phenomenon, offering technological solutions that represent substantial improvements for maritime operations across all areas. This includes higher profits, reduced risks, a smaller ecological footprint, and future-proofing operations.

 

About two years ago, we recognised this challenge and began actively working to close the gap. We achieve this by offering direct support, establishing physical innovation labs, and collaborating with our ‘value-adding partners’—companies and individuals who contribute specific knowledge, technology, and market reach to support Smart Vessel Optimizer users in their adoption. TechBinder will continue on this path to support maritime operations in addressing operational challenges.

Smart Vessel Optimizer (SVO): Can you elaborate on how the Smart Vessel Optimizer enhances maritime operations and what makes it unique in the industry?

 

SVO enables effective data logging of virtually all assets on board. Implementing SVO immediately provides better insight into what is actually happening and has happened. This results in more relevant information that supports all aspects of maritime operations. Some examples of the value created by SVO include:

 

  • Early Detection of Failing Assets: The system can detect a failing asset at an earlier stage. Not only does it notify the shore operation, allowing for faster action, but it also provides direct access to all the information needed to start troubleshooting. Combined with the embedded remote support tool (SFS), experts from shore can guide the crew to resolve the issue. If it cannot be resolved remotely, they can send the appropriate person with the necessary spare parts, significantly reducing the mean time to repair and lowering the cost of repair.

 

  • Efficient Claim Handling: In shipping, companies may face claims for various reasons, such as warranty issues or damage. Traditionally, resolving these claims can take weeks or even months. We have seen cases where data from SVO supported swift fact-finding, especially when the onboard CCTV was also connected. This data and video footage provide direct facts about the issue or situation, shortening the claim handling period to days, if not hours.

 

  • Optimised New Builds and Overhauls: When a new build or major overhaul is planned, the gathered information provides a detailed overview of the operational profile of the vessels or assets. This information helps design better-fit-for-purpose vessels and determine the best new technical configuration, saving both operational and capital expenditures while minimising the ecological footprint.

 

  • Automated Reporting: SVO eliminates the need for manual reporting by the crew, reducing tedious tasks prone to human error and fully automating the reporting process. This results in more accurate and detailed reports.

 

These examples illustrate what makes Smart Vessel Optimizer unique in the industry. With a single data pipeline and data logger, maritime companies can feed their entire operation and value chain. Users retain ownership of their data, allowing them to manage and utilise it as they see fit. Additionally, TechBinder’s unique approach involves working closely with technology partners for development and tech validation. This collaboration creates a true ‘win-win’ for all parties involved.



Smart Field Support (SFS): How does Smart Field Support empower field operators, and in what ways does it integrate AR and VR technologies?

 

Smart Field Support (SFS) started as part of the Smart Vessel Optimizer portfolio. We noticed that many optimisation challenges and risks in shipping stem from the declining technical knowledge of the crew. With fewer available technicians and growing technological complexity, effectively solving issues has become increasingly difficult.

 

SFS enables less skilled personnel to perform more value-adding work. This is achieved through several key features:

 

  • Remote Expert Assistance: Field operators can call remote experts for guidance, bridging the gap between less experienced crew members and highly skilled technicians.
  • Pre-Programmed Instructions: Step-by-step instructions can be pre-programmed, ensuring that operators follow precise procedures even without extensive technical expertise.
  • Access to Manuals: Manuals and technical documentation are available in a user-friendly format, ensuring essential information is always accessible. Now equipped with Large Language models (LLM) the crew can talk to their manuals as if it was an expert sitting next to them and thinking with them to solve an issue. 

 

These features result in improved technical information management within a company. The significance of SFS became particularly evident during the COVID-19 pandemic, which led us to rebrand and separate this segment of our portfolio into its own proposition, now known as SFS.

 

Today, SFS is being adopted by both maritime and non-maritime customers. It remains fully integrated with the Smart Vessel Optimizer, offering substantial opportunities for enhanced operational efficiency. While the original response did not specify the integration of AR and VR technologies, SFS’s capabilities in improving technical support and information management are notable.

  

Efficiency and Optimisation: In practical terms, how do TechBinder’s solutions drive efficiency and optimisation in the industries you serve?

 

There is a growing need for more digitised operations across various industries due to several factors. These include new laws and regulations, a decline in the availability of technicians, environmental pressures, competitive advantage, and the increasing complexity of both technology and operations.

 

TechBinder addresses these challenges by leveraging digital technology to enhance operational efficiency. The company focuses on using technology to resolve real-world issues rather than simply showcasing advanced features.

 

By centering their approach on practical use cases rather than technological capabilities alone, TechBinder ensures that their solutions contribute meaningfully to operations. This approach helps clients improve their efficiency and optimisation without getting bogged down by unnecessary features or complexity.

 

In essence, TechBinder’s solutions are designed to make operations more effective and streamlined, allowing clients to tackle contemporary challenges while also seizing new opportunities for growth and improvement.

Sustainability Impact: How do your solutions contribute to sustainability in the maritime and technical fields?

 

This is an interesting question, and to be honest, the answer could fill a 50-page book, but I’ll keep it concise. Both the Smart Vessel Optimizer (SVO) and Smart Field Support (SFS) provide insights that were previously unknown or only speculated about. By using these tools, operations gain access to detailed information that enables faster and more precise actions.

 

In the short term, these tools support behavioural changes such as taking alternate routes, adjusting speed, optimising asset usage, and eliminating unnecessary travel. For example, a vessel operator with a diesel-electric propulsion system and four gensets discovered through monitoring that multiple engines were often running at very low loads. This practice resulted in inefficient fuel use, increased emissions, higher wear and tear, and unnecessary running hours on the gensets. By improving load sharing between the gensets, the operator achieved more efficient sailing, reduced fuel use and emissions, fewer running hours, longer maintenance intervals, and decreased oil consumption.

 

In the mid-term, maritime operators can address minor issues that impact sustainability. For instance, a case where a gearbox never reached its optimal operating temperature was identified. The cooling system was over-cooling, causing the gearbox to operate below the ideal temperature range of 45°C to 55°C. This led to increased wear and tear and wasted energy for cooling. Adjusting the cooling settings resolved this issue, leading to long-term optimisation over the vessel’s lifespan, which could extend another 20 years.

 

Another example involves the variability in captains’ ecological practices. With the data provided by SVO, operators can identify the most environmentally friendly captains and use them as benchmarks for others. This approach helps develop a structured plan to improve ecological footprints, which will be mandatory starting in 2025.

 

These tools not only contribute to immediate efficiency gains but also support long-term sustainability goals, aligning with upcoming regulations and industry standards.

 

Challenges in Development: What are some of the biggest challenges you’ve faced in developing TechBinder’s solutions, and how have you overcome them?

 

There are many challenges in developing TechBinder’s solutions, and fortunately, that’s what makes our work complex and valuable. Here are some of the biggest challenges we’ve faced:

 

  1. Compatibility with Diverse Assets and Data Sources: One of the significant challenges is ensuring that our technology is compatible with the vast array of different assets and data sources. We currently have plugins for over 600 different PLCs and more than 100 industrial communication protocols. Despite this extensive range, we are constantly confronted with new data sources that require integration.
  2. Low Standardisation in Shipping: The lack of standardisation in the shipping industry, even among sister vessels, presents another challenge. For instance, while one vessel might be set up perfectly, replicating that setup for a sister vessel can be complicated due to minor differences onboard that make a straightforward “copy-paste” installation impractical.
  3. Connectivity Issues: Connectivity problems can result in randomly missing data, which can render analytics tools ineffective. To address this, we implemented “store and forward” technology, which allows data to be stored locally and transmitted when connectivity is available. However, this solution introduces additional challenges when it comes to visualising and analysing the data.
  4. Developing a Structured Data Hierarchy: Creating a highly structured data hierarchy with proper meta-tagging is essential. This structure is crucial for delivering a scalable system and allowing users to compare vessel and asset performance effectively. Developing this system requires careful planning and execution to ensure robustness and usability.
  5. Compliance and Security: We also face the challenge of complying with cybersecurity requirements, regulations, and ensuring the ruggedness of both hardware and software. Meeting these basic yet critical standards demands continuous effort and resources.

 

These challenges have driven us to innovate and adapt our solutions continually, ensuring that TechBinder remains at the cutting edge of technological advancement in the maritime industry.

 

Customer Feedback and Evolution: How has customer feedback shaped the evolution of your products and services?

 

Customer feedback plays a pivotal role in shaping the evolution of our products and services, accounting for approximately 75% of our development efforts. Given the vast array of opportunities and possibilities with our technology, it’s easy for us at TechBinder to get caught up in continuously creating new features. However, as illustrated by Martec’s Law, the technical potential often exceeds what maritime customers can readily adapt to.

 

Therefore, we prioritise developments driven by customer feedback and demand. This approach ensures that our advancements align closely with the real needs and challenges faced by our users. The remaining 25% of our developments are influenced by our own vision and that of our technology partners. This segment allows us to lead the industry by introducing innovative features and applications that may not have been initially anticipated but offer significant value to our customers’ operations.

 

By balancing customer-driven enhancements with forward-thinking innovations, we strive to deliver solutions that not only meet current needs but also anticipate future requirements in the maritime industry.

Future Technologies: Are there any new technologies or innovations that TechBinder is currently exploring to enhance your solutions further?

 

Absolutely, we are exploring a wide array of emerging technologies and innovations. It’s almost like opening Pandora’s Box, given the rapid advancements in digital technology. We’re looking into areas such as artificial intelligence (AI), large language models (LLM), and augmented/virtual/mixed reality (AR/VR/MR). The landscape is evolving with smarter sensors, improved connectivity, and faster computing power, which, when combined, unlock even more possibilities.

 

This is where our name, TechBinder, comes into play—signifying our role in connecting these diverse technological elements. While we explore these innovations, our approach to commercialisation is guided by customer involvement, ensuring that new technologies align with practical needs.

 

Additionally, our physical demo centres and access to ‘trial’ vessels allow us to test and refine new features and technologies in real-world scenarios. Supported by a network of students and industry experts, we continuously scout for new opportunities and advancements in technology to enhance our solutions.



Vision for the Future: Looking ahead, what is your vision for the future of human-machine interaction, and how does TechBinder plan to contribute to this future?

 

For those who embrace change and new opportunities, the future holds incredible promise. Technology is continuously opening new doors and challenging traditional ways of working. At TechBinder, our goal is to help customers lead and excel in this evolving landscape. We focus on ensuring that investments in technology and innovation are effective and worthwhile, avoiding unnecessary developments that don’t deliver value.

 

We envision a digitally-driven maritime industry where technology empowers humans to excel and find satisfaction in their work. TechBinder is dedicated to partnering with organisations to achieve this vision, ensuring they stay at the forefront of innovation and efficiency. We are committed to transforming human-machine interaction to create a future where technology not only supports but enhances human capabilities and job satisfaction.

Savage Lighting

Savage Lighting Article Feature

Illuminating Innovation: Julie Clark’s Vision for Savage Lighting

In an industry where adaptability and creativity are paramount, Julie Clark, Managing Director of Savage Lighting, has carved a niche for herself as a trailblazer in marine lighting solutions. With over two decades of experience, Julie’s journey reflects her commitment to quality, sustainability, and innovation. Under her leadership, Savage Lighting has not only navigated the challenges of a rapidly evolving market but has also embraced opportunities for growth and collaboration. In this interview, Julie shares her insights on the company’s journey, the importance of customer relationships, and her vision for the future of marine lighting.

 

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Career Journey: Can you share your career journey and what led you to your current role as Managing Director at Savage Lighting? 

 

After leaving school with minimal qualifications, I had my first daughter at a young age. I decided to go back to school while being a young mum to study accounting. Shortly after two years, I realised that being an accountant was not for me, so I pursued further education in business and sales. I worked for various banks, large utility corporations, and IT companies before settling into self-employment, where I helped small businesses by implementing procedures and sales pipelines—from initial inquiries to following up on sales, accounts, payroll, and basically all administrative duties.

 

That’s when I received a call from a contact for whom I had done some previous work, asking if I could help a small, relatively new company that had only a team of three people for around six months. That was 23 years ago! I was informed that the office lady was due to go on maternity leave in about four weeks, so she would help show me the ropes. However, as babies do, hers decided to arrive the next day, so it was sink or swim time. Luckily, I have always been a good swimmer!

 

I had to navigate around the products while implementing procedures and dealing with customer inquiries. I am sure I drove the production manager insane with my constant questions. However, I soon started to learn the products, build relationships, and double the turnover within the first year. After six years, I was presented with the opportunity to acquire shares. In 2007, I became a shareholder and managing director. After various business partners—some retired and some simply did not work out—I became the sole owner in 2021 and have never looked back!

 

Company Overview: Savage Lighting has a strong reputation in the marine lighting industry. Can you provide an overview of the company’s history and its core areas of expertise? 

 

Savage Marine is known for its high-quality products. We offer a full turnkey bespoke service, as we engineer everything in-house. This capability enables us to create products as specified or desired by our clients. We work closely with interior designers, architects, owner teams, installers, and the shipyards.

 

Product Innovation: Savage Lighting is known for its high-quality, customisable lighting solutions. What drives your innovation, and how do you stay ahead of trends in the marine lighting industry? 

 

With dedicated in-house designers, R&D, and product engineers, we create and introduce new products and services. We constantly look at trends and the latest technologies that are new to the market or represent a substantial and novel iteration of an existing product. We listen to what our clients require and produce in-house from the initial concept through to the finished products.

 

We are continuously seeking improvements in components and materials, technical specifications, and other functional characteristics such as ease of installation and maintenance. Technology has advanced significantly over the last two decades. We now produce lighting that cleanses the area and kills bacteria, as well as lighting that works with the human circadian rhythm, helping our brains be more alert and productive.

 

Lighting has always been an essential tool to help us see when it’s dark, but it is now also available to enhance our mental well-being and clean our spaces.



Sustainability Initiatives: Sustainability is a growing concern across industries. How is Savage Lighting incorporating sustainable practices in its products and operations?

 

Savage Marine prides itself on minimising waste. We use fully recyclable metals to produce our products and offer a refurbishment service—why replace when you can refurbish? For example, if a client wishes to upgrade from an old halogen system to LED and some parts of their existing fittings are still usable, we can offer a full restoration and upgrade service, thereby minimising waste. We can also manufacture to suit existing cutouts, which eliminates the need for replacement overheads.

 

Additionally, we look at using recycled ocean waste materials in our manufacturing processes wherever possible. We are also set to have a new facility in 2026, and sustainability will be key to the design and build of the new headquarters.

 

Customer Relationships: How does Savage Lighting ensure that it meets the specific needs of its diverse clientele, especially in such a niche market? 

 

The superyacht world is a global industry, but it is also a very small community. I have always prided myself on offering the utmost level of service to our clients. I listen to what the clients want and deliver a first-class service along with a first-class product. Yes, we are all human, and errors can sometimes happen, but we will always rectify any issues. This commitment has earned us an excellent reputation within the industry and repeat business from our clients for over 20 years.

 

Technological Integration: How does Savage Lighting leverage the latest technologies in the design and manufacturing of its products? 

 

Lighting has changed significantly over the last two decades. When I first started, it was a simple halogen bulb that could either be turned on or off or dimmed using mostly a standard pot coil dimmer. The introduction of LEDs dramatically changed this landscape. LEDs outperform traditional forms of lighting, such as incandescent and fluorescent bulbs. They produce a much brighter light, contain no mercury (making 95% of the bulb recyclable), and have a lifespan of around 50,000 hours.

 

Now, we can change colours with the push of a button or a voice command, integrate lighting into our music, control it via Wi-Fi apps, and set scenes— the possibilities are endless. When it comes to product development, Savage Lighting ensures that their products have full technical functionality, allowing seamless integration with all high-end control systems.

 

Strategic Partnerships: Can you discuss some of the strategic partnerships Savage Lighting has developed and how these collaborations have influenced the company’s growth? 

 

With ever-changing technologies, it made perfect sense to collaborate with some of the industry’s leaders. As a manufacturer, we were approached by Crestron to develop a new range of fittings using the Crestron DMX C. We now have a full range of fully addressable fittings. These fixtures, utilising Crestron DMX, come with a built-in program for the circadian rhythm, allowing for ease of colour change. Using these on artwork or fine pieces can truly bring the colours to life.

 

They are easy to install, with no need for individual circuits, as all are addressable. This also gives clients complete control, enabling us to change the cluster of fittings at any time without the need to rewire—simply by changing the app.

 

In addition, we have collaborated with VYV Technology to create a range of fittings using their UV-Free Antimicrobial LED Technology, which kills viruses, bacteria, fungi, and mould on surfaces. Not only does this help control and eliminate viruses, including COVID-19, but it also reduces the need for harsh chemicals, making it more sustainable for the environment.

 

Collaborating with both of these companies has opened up a world of opportunities for Savage Lighting, including in the hospitality, residential, healthcare, and food preparation industries. Additionally, we work with key control experts like Crest System and MP Technical Solutions, which enables us to provide a fully experienced team for a complete lighting solution.

Challenges in the Industry: The lighting industry, especially for marine applications, faces unique challenges. What are the main challenges Savage Lighting encounters, and how are they addressed? 

 

Without a doubt, being a UK manufacturer exporting to the EU has brought some of the biggest challenges with Brexit. To enable us to trade seamlessly with our clients, we opened a European office in 2021. Additionally, the ongoing crises from wars have resulted in a downturn in new builds over the last couple of years. However, the refit market remains buoyant for us.

 

With our ability to manufacture and adapt our products for existing systems, we maintain a competitive edge in the refit market. There is no doubt that there is more competition in the industry; therefore, we must stay ahead by innovating, listening, and offering excellent products along with outstanding service.

 

Future Growth: What are your plans for the future of Savage Lighting in terms of expansion, innovation, and market presence? 

 

We have some very exciting expansion plans for Savage. With the recent award of planning permission for a new sustainable headquarters, which we hope to complete by 2026, we will be able to expand our engineering department, establish a new R&D technology centre, and create an in-house exhibition space. With our diversification into new markets, the future looks very bright!

 

Leadership Philosophy: What is your leadership philosophy, and how do you guide your team to uphold Savage Lighting’s standards of quality and innovation? 

 

I always encourage everyone to be self-aware, have respect for each other, and maintain a vision that looks beyond today. Collaboration is essential for forming the best team. Additionally, I believe in being passionate about what you do, having courage, and demonstrating resilience.

EPSCO Group

Epsco Article Feature

Charting New Waters: Andreas Ioannou’s Vision for EPSCO Group

In this insightful interview, Andreas Ioannou, Owner of EPSCO Group, shares his journey and the core principles that have driven the company since its inception in 1995. With nearly three decades of experience in the maritime safety and service industry, Andreas reflects on the challenges and milestones that have shaped EPSCO into a leading provider of global fleet safety services. He discusses the company’s innovative approaches to client relationships, technological integration, and sustainability initiatives, all while maintaining a commitment to exceptional service. As EPSCO approaches its 30th anniversary, Andreas outlines his strategic vision for the future and the steps being taken to navigate the evolving maritime landscape.

 

Click below to access the digital brochure version

Founding Vision: Can you share the story behind the founding of EPSCO Group in 1995 and what inspired you to establish the company?

 

I was working for a major marine supplier in the early 90s but felt unhappy in what I perceived as a stifling corporate environment, where the bottom line was prioritised over providing excellent service. A turning point for me occurred during a customer visit when a superintendent shouted at me from across their office, stating that it had cost them less to fly a team from the UK to Rotterdam than to use our local service team for a safety inspection.

 

This incident made me realise that I should be providing solutions that benefit my customers rather than merely selling a product.

 

I left that position and set up EPSCO in January 1995. I am not ashamed to admit that the first couple of years were incredibly tough. I had a tiny office, a fax machine, and a PC. I could not afford air conditioning, and as you may know, summers in Cyprus can get very hot. So, I spent every day going out and knocking on doors. I had relationships with customers, but I had to prove that I could deliver on my promises, and it took time to gain their trust.

 

Thirty years later, we have a team of about 32 people, four offices, and our own FFE servicing facilities in Rotterdam.

 

Milestones and Achievements: EPSCO Group will soon complete 30 years. What have been some of the greatest milestones and achievements for the company over the years?

 

We were one of the first companies in the industry to introduce the concept of fixed fee fleet agreements for safety services in 2007. Since then, we have been imitated by much larger companies, but none have maintained the simplicity and effectiveness that we offer.

 

In 2008 and 2009, we opened our own sales offices in Hamburg and Singapore, respectively. In 2021, we made a significant investment in our own service facilities and sales office in Rotterdam, completing a 100% takeover this year.

 

In the past year, we have also undertaken a complete overhaul of all our management systems, which has provided us with much better control and oversight of our operations, allowing us to enhance our service to customers.

Global Fleet Safety Service: Your Global Fleet Safety Service Agreements are a significant part of your offerings. How do these agreements benefit your clients in terms of safety, efficiency, and cost-effectiveness?

 

It’s said that safety constitutes 1% of the budget but generates 95% of the headaches. Clients may have to arrange for BA Sets to be inspected in one port, fire extinguishers in another, and CO2 inspections elsewhere, among other tasks. This incurs costs not only in terms of pricing, transport, and overtime but also in the time they spend coordinating these services instead of focusing on their core operations.

 

We alleviate that headache for our clients, allowing them to concentrate on more pressing matters.

 

As mentioned earlier, we were one of the first companies to introduce this concept, born out of a desire to simplify safety services. Our agreement provides customers with a single price anywhere in the world, enabling effective budgeting while harmonising all their certifications by minimising the number of service calls required.

 

Additionally, we manage all service reminders and maintain all certificates on their behalf. Clients can access this information through our secure servers, where they can view service dates, check what services we have completed, and download certificates at their convenience.

 

Our Global Fleet Safety Agreements are designed to be straightforward, with no hidden clauses!



Technological Integration: How does EPSCO integrate new technologies, particularly in cybersecurity and marine safety, to stay ahead of industry trends and ensure the highest standards of safety?

 

We have invested significantly in improving and automating our management systems, providing us with a comprehensive view of customer preferences and buying trends to better assess their needs. Additionally, we have implemented regular penetration testing as part of our cybersecurity regime to identify and address any vulnerabilities within our systems, ensuring they are resilient against the latest attack techniques.

 

We also pay close attention to all SOLAS/IMO updates and ensure our customers are kept informed about these changes.

 

In terms of marine safety, our senior personnel maintain constant communication with manufacturers and developers of safety products to stay abreast of new innovative offerings. We anticipate bringing a couple of major developments to market in the upcoming year.

Sustainability Initiatives: What sustainability practices has EPSCO implemented to reduce environmental impact, and how do these initiatives align with global maritime regulations?

 

In today’s business world, being environmentally friendly and socially responsible is more important than ever. At EPSCO, we are working hard to make a positive impact, focusing on both environmental sustainability and community involvement.

 

Our company is committed to reducing our environmental footprint and has implemented a range of green practices. These include a target of becoming paperless, boosting energy efficiency, expanding recycling programs, and reducing carbon emissions through the use of mild hybrid company cars.

 

Since the pandemic, we have limited our travel and decided to continue this practice as much as possible by holding online meetings rather than flying, except when absolutely necessary.

 

One of our key goals is to achieve a zero-waste operation, further reducing our carbon footprint.

 

A significant part of this effort involves partnering with suppliers who also prioritise sustainability. By choosing eco-friendly packaging and encouraging a circular economy, we work collaboratively with our suppliers to minimise waste and tackle issues like plastic pollution and climate change.

 

EPSCO is also a member of CYMEPA (Cyprus Marine Environmental Association) and supports all their locally based activities.

 

Our dedication extends beyond environmental issues. We actively participate in and support various charitable initiatives. Employees volunteer for local events, such as the Distinguished Gentleman’s Motorbike Ride for Prostate Cancer, blood donation drives, and work at animal shelters.

 

We also donate all safety equipment and clothing required by a local volunteer firefighting team engaged in combating forest fires here in Cyprus, and we participate in community events such as the IMarEST clay shooting day.

 

These efforts contribute to creating a positive and supportive work environment where employees feel proud of their company’s impact.

 

Additionally, as part of our commitment to reducing environmental impact in our sales activities, we have taken on the representation of a UK-based company, Sonihull, which produces ultrasonic anti-fouling systems. These systems assist vessels in saving fuel, reducing CO2 emissions, minimising the need for biocides, and preventing invasive species from being transported to other regions through 100% green technology.

 

Ethical business practices are a priority for me personally. I value honesty and fairness in all our dealings and expect the same from our partners. This commitment to doing the right thing has earned EPSCO a reputation as a responsible and respected business.

 

Employee Development: How does EPSCO approach employee training and development, and what initiatives are in place to ensure the welfare and growth of your staff?

 

At EPSCO, we recognize that staff development and employee welfare have a direct impact on productivity. A company, any company, is nothing without its people.

 

We encourage ongoing mentorship and coaching for our newer team members, as well as the coordination of one-on-one meetings to keep communication open and honest.

 

Some of our key initiatives include in-house presentations and training from our resident fire services expert, regular team meetings to discuss any questions or issues, trips to supplier facilities, and visits to exhibitions and conferences. We also encourage our team to participate in maritime events and to take memberships in organisations such as WISTA or YoungShip.

 

To further support our staff’s well-being, we arrange regular team-building events, social gatherings, and informal evenings out for drinks, all aimed at boosting morale.

 

Given the nature of our industry, our team must be available 24/7. Therefore, we offer flexibility with working hours and remote working arrangements to ensure that our employees’ family obligations are met.

Client Relationships: EPSCO services approximately 3500-4000 vessels annually. How do you maintain strong relationships with your clients and ensure their needs are consistently met?

 

With a global network of service centres and partners, we can support our clients wherever their ships are located. This extensive reach ensures that we provide consistent service across different regions.

 

We have purposefully remained a small, proactive, and agile outfit. We prioritise our customers’ needs far more than simply “selling services.” Regular contact with our clients, whether through visits or online meetings, is essential. We frequently ask for their feedback on how we can improve our service offerings. This proactive approach helps us stay attuned to their evolving needs and preferences.

 

Each customer is assigned a dedicated account manager who serves as their primary point of contact. This ensures personalised service and a deep understanding of each client’s specific requirements.

 

Our fleet agreements are not a “one size fits all.” We tailor our agreements to meet the unique needs of each client, ensuring that we provide solutions that are both effective and efficient. This customization helps build trust and fosters long-term partnerships.

 

We understand the importance of timely service in the maritime industry. Our processes are designed to be efficient and reliable, ensuring we consistently meet our clients’ schedules and deadlines.

 

“Information is king.” We maintain clear and open communication channels with our clients, providing them with regular updates on the status of their services. This transparency builds trust and ensures clients are always informed.

 

Finally, from a personal point of view, maintaining personal contact with our customers is crucial. Being available to take a call at any time and discussing any concerns directly, rather than relying solely on email, is important to me.



Industry Challenges: What are the biggest challenges facing the maritime safety and service industry today, and how is EPSCO addressing these challenges?

 

There are several challenges currently facing the maritime safety and service industry, including the prevailing geopolitical climate. Ongoing geopolitical tensions significantly impact global trade and maritime operations. To navigate these complexities, we stay agile by closely monitoring developments and adapting our strategies accordingly.

 

The maritime industry is highly regulated, with stringent international, regional, and national regulations that are constantly evolving. At EPSCO, we ensure that we stay updated on the latest maritime regulations, which allows us to maintain compliance across our services and solutions. We have implemented robust compliance management systems to effectively monitor and manage regulatory requirements.

 

Another major challenge is the increasing digitalization of maritime operations, which makes the industry more vulnerable to cyberattacks that can compromise safety and operational efficiency. As mentioned earlier, we conduct regular penetration tests on our systems to ensure they are resilient against potential attacks.

 

Additionally, we face challenges in remaining competitive amidst rising costs, increased competition (some of which may not adhere to ethical practices), and price pressures from ship management companies. We strive to remain as cost-effective as possible by continually improving our processes to enhance efficiency.

 

However, we believe there is inherent value in the services we provide. We refuse to compromise on quality, and while we do our best to be competitive, we do not claim, nor do we aspire to be the cheapest option. We will not cut corners, nor will we partner with any entity that engages in such practices.

Future Vision: What are your strategic goals for EPSCO Group in the next five to ten years, and how do you plan to achieve these goals while continuing to innovate and expand your services?

 

Our goal is to continually improve our operations, and we plan to open more of our own servicing facilities in various regions over the next few years. This expansion will provide us with tighter control over the quality of service we deliver, a success demonstrated by our station in Rotterdam over the past three years.

 

Additionally, we will focus on innovative and sustainable new technologies that enhance safety on board. By integrating these advancements into our service and supply offerings, we aim to differentiate ourselves from our competitors.

GAC Group

GAC Article Feature

Sailing Towards Innovation: Shanaka Fernando on GAC Group’s Future in Shipping

In this insightful Q&A, we explore the dynamic perspectives of Shanaka Fernando, Group Vice President – Shipping at GAC Group. With extensive experience in the maritime industry, Fernando shares his thoughts on the evolving landscape of shipping, highlighting the critical role of sustainability, digital transformation, and innovation. He discusses how GAC Group is preparing to meet emerging trends and challenges while maintaining its commitment to high-quality service standards. As the shipping industry navigates an era of significant change, Fernando’s insights provide a roadmap for future growth and success within GAC and beyond.

 

Click below to access the digital brochure version

 

Global Operations and Local Expertise: With GAC’s global reach and local presence in over 50 countries, how does the company ensure a consistent quality of shipping services across diverse geographies and regulatory environments?

 

As one of the world’s largest shipping agencies, GAC represents more than 3,500 principals and handles over 100,000 jobs annually. In addition to having more than 300 GAC offices in over 50 countries, GAC operates regional hubs staffed by specialists who understand local market dynamics and regulatory environments. This helps ensure a customer-first approach that combines our global reach with local expertise, enabling us to tap into our extensive network to tailor services that meet global, regional, and country-specific regulatory and operational requirements while maintaining a single global standard of excellence.

 

We also work with a network of trusted partners in locations worldwide where we do not have a direct GAC presence. The GAC Supplier Vetting System (GAC SVS) supports our company in maintaining an effective supplier vetting process, which is essential for our supplier management.

 

Standardisation is a critical aspect of our business approach. We employ standardised operating procedures and advanced in-house IT solutions across our network, ensuring efficient and secure operations wherever we go. This facilitates seamless coordination of information between offices and guarantees that our services consistently meet the highest quality benchmarks, regardless of location.

 

The GAC Corporate Academy (GCA), an ISO-certified learning organisation within the GAC Group, offers a range of core and job-specific courses to all staff. Utilising modern eLearning technology, workshops, and practical work-based learning methods, GCA provides programs covering areas such as Shipping Agency Operations, General Data Protection Regulation Awareness, Cyber Security Awareness, and IOSH Managing Safety. These programs are designed to improve business performance, operations, commercial skills, and personal and professional development.

 

We are committed to upholding the highest levels of the GAC Group’s Compliance and Ethics policy, ensuring that our practices meet rigorous compliance requirements and reflect our dedication to ethical conduct in all aspects of our operations. We emphasise compliance with international standards and certifications, such as TRACE certification and ISO 9001, to uphold strict quality and safety benchmarks. Our Quality Management System (QMS), based on ISO 9001:2015, enables us to document and improve practices to better satisfy the needs and expectations of our customers and stakeholders.

 

This commitment extends to our adherence to health, safety, security, and environmental (HSSE) standards, reflected in our HSSE Management System, which establishes Group-wide minimum standards for our business activities. This incorporates principles from the International Labour Organization (ILO) health and safety standards, ISO 45001 – Occupational Health and Safety Management Systems, and ISO 14001 – Environmental Management Systems.

 

Role in the Energy Sector: Given your extensive experience in the oil and gas sector and your role in the Middle East, how do you see the evolving energy landscape influencing GAC’s shipping services?

 

The energy industry is shifting from traditional operations to more sustainable and renewable projects, reducing investment in high-risk, capital-intensive exploration. Greater investment will be directed toward sustainably sourced power, with offshore wind currently dominating. However, other sources such as offshore solar panels and wave/tidal energy will also play a role, and innovative methods of creating sustainable energy are expected to emerge. Alongside the development of new technology, offshore wind, particularly floating farms, will expand into new territories in South America and Africa, similar to how oil exploration ventured into new frontiers and deeper waters.

 

Despite the accelerating transition to renewable energy, global demand for power continues to grow rapidly, which means a continued strong demand for fossil fuels. This transitional paradox is especially pronounced in the Middle East, which supplies more than one-third of the world’s oil and gas. While countries in the region explore alternative, sustainable energy sources, they also face renewed demand for oil and gas, particularly offshore. As a result, we expect increased demand for cost-effective, fast, and reliable support services, even as the offshore sector encounters significant challenges, including geopolitical issues, supply chain constraints, and stricter regulations.

 

GAC’s extensive experience in the energy sector, spanning over 60 years, positions us well to adapt to industry changes and emerging trends. Our understanding of local requirements, combined with strong relationships, allows us to quickly and efficiently address customer needs. We specialise in providing an integrated range of tailored upstream and downstream support for energy exploration, development, and extraction, as well as for the growing renewable energy sectors. Our strategic warehousing and yard storage facilities, along with base management hubs in Norway, the Netherlands, the UK, the US, the UAE, Singapore, Brazil, and South Africa, support a wide scope of offshore operations. Our GAC Hub Services team assists many of the world’s leading energy companies on a regional and global basis, from seismic surveys to wind farm installations.

 

To tackle supply chain challenges, we use regional consolidation hubs in the Middle East to stock critical spare parts with high transportation costs or short shelf lives. This approach provides rig managers with flexible access to necessary components, reducing costs and preventing shortages. Similar solutions are implemented in key energy locations globally. Owning our fleet of vessels, including workboats, tugs, and barges, further strengthens our supply chains. In a competitive environment where customers seek to drive down costs, GAC continually innovates, integrating advanced technologies and optimising processes for greater project and cost efficiency.

 

Our adaptability is crucial in today’s energy market, ensuring we provide reliable and efficient support to our customers. GAC is well-placed to meet this demand with our existing facilities and the ability to quickly set up and operate new supply bases when and where required. We understand the importance of growing in line with our customers and their projects to provide sufficient and cost-effective support services.

Navigating Global Challenges: The shipping industry faces significant geopolitical and inflationary challenges. How is GAC navigating these challenges while maintaining high service standards for its customers?

 

GAC prioritises commercial resilience, stability, and a measured approach to maintain high service standards. Geopolitical challenges, such as disruptions to trade routes and regulatory changes in different regions, impact the flow of goods and services. Our diverse service offerings and geographical presence allow us to adapt to market changes and continuously evaluate and benchmark against industry best standards, keeping us competitive and agile. By diversifying our portfolio and expanding our footprint, we mitigate risks associated with geopolitical instability and ensure that we can continue to provide reliable services to our clients regardless of external pressures.

 

Consistency and efficiency throughout our global network, along with the use of advanced technology and digital solutions, enable us to streamline processes to maintain high-quality service standards. By leveraging cutting-edge technologies like real-time tracking systems and automated documentation, we boost our operational efficiency and reduce the margin for error. Technological integration also ensures we meet stringent quality benchmarks and provides transparency for our customers.

 

We proactively assess risks by evaluating alternative suppliers, shipping routes, and inventory levels, creating robust backup strategies to ensure uninterrupted operations. Regular risk assessments and contingency planning enable us to respond swiftly to unexpected disruptions. By maintaining a network of reliable alternative suppliers and flexible shipping routes, we can quickly adapt to changes and minimise the impact on our supply chain.

 

Furthermore, optimising inventory levels helps us manage resources more effectively, ensuring we can meet demand even during periods of instability. This comprehensive risk management approach fortifies our ability to deliver consistent and high-quality services, regardless of external challenges.

 

Innovation and Industry Standards: Innovation is key in the shipping industry. Can you discuss any recent technological advancements or initiatives at GAC?

 

With Crew Desk Automation in GACagent, GAC’s in-house developed shipping operational system, the update of crew members’ passports and visa files is automated. It also generates crew, passport, and visa entries automatically. By reducing manual work and errors, this feature speeds up processing and ensures that documentation is always up to date, making operations more efficient and reliable.

 

Our Port Line Up digital solution is a comprehensive online visualisation tool offering real-time updates on port activities, including vessel arrivals, departures, and berth assignments. The standardised, up-to-date information improves voyage planning, reduces administrative workload, and supports better decision-making.

Digital Transformation in Shipping: How has the digital transformation impacted GAC Group’s efficiency and service delivery in the shipping sector?

 

Digital transformation requires balancing human expertise with technological innovation to better support our companies in a volatile and highly competitive market. GAC achieves this balance by investing extensively in our in-house IT department and training programs to ensure our workforce can effectively utilise our systems. Our ISO 27001-certified IT processes secure data across all our systems, allowing customers to prevent supply chain breakdowns, avoid delays, and reduce costs.

 

As the business technology landscape evolved, GAC identified the need to connect its global network of operations more effectively. Aware of the limitations of paper-based documentation, which can slow down supply chains and is prone to human error, GAC adopted automated and digital documentation processes early on. We introduced a proprietary and flexible management system to optimise shipping service efficiency, providing customers with real-time data, KPI reporting, and connectivity with their own ERP systems. This significantly streamlined operations, reduced manual intervention, and increased operational agility, transparency, and responsiveness across the Group.

 

Cybersecurity is a pressing concern, so ensuring the confidentiality, integrity, and availability of data exchanged over the 100,000 port calls GAC handles annually is crucial to maintaining trust and safeguarding sensitive information. By centralising multiple on-site data centres across 50 countries, GAC migrated to the Azure cloud to increase availability, bolster security, and advance data management. This centralised platform connects all critical systems, suppliers, and the customer network, facilitating seamless data flow. With this infrastructure, GAC can deploy new features 90 percent faster than before, boosting speed and agility in solving business needs.

 

People-Centric Approach: As GAC emphasises the importance of people and relationships in its business philosophy, how do you foster a positive and productive work culture within your team?

 

GAC has a proud heritage of investing in our staff, empowering them to be customer-focused and people-driven. They are always at the end of the phone, offering constant support to promote a truly interconnected supply chain. GAC employees around the world are given the opportunity to upgrade their knowledge through a range of courses offered by the GAC Corporate Academy (GCA), specifically designed to provide them with the training they need to meet the needs of our diverse customers. We also place a premium on their physical and mental welfare, both inside and outside the workplace, offering support when needed and training for staff members to recognize and assist colleagues who may be struggling.

Corporate Culture and Heritage: Reflecting on GAC’s history and your journey with the company since 1994, how do you think the company’s Swedish roots and seafaring heritage influence its corporate culture and business philosophy today?

 

Established in 1956 in Kuwait by a team of Swedish shipping executives, GAC Shipping marries the seafaring heritage and straightforward business customs of Scandinavia with the Gulf’s traditions of hospitality and strong personal ties.

 

GAC’s founder, Bengt Lindwall, believed in people. He recognized that good business was conducted by good people who were inspired, motivated, and valued. He laid down a set of caring values that still guide GAC’s approach to our people, customers, suppliers, and the communities in which GAC employees live and work.

 

That pioneering spirit and open attitude towards opportunities continue to define GAC today as we expand our geographical reach and range of services while applying an entrepreneurial mindset to new opportunities.

 

Now, from the Middle East to Africa, Asia, and the Americas, people everywhere have learned they can count on GAC to get the job done professionally and with a smile.

 

Sustainable Business Practices: Can you share insights into GAC Group’s approach to shipping services and how it aligns with the company’s commitment to sustainable practices, as highlighted in GAC’s roadmap to sustainability?

 

GAC is committed to decarbonizing and achieving carbon neutrality by 2050, aligning with global sustainability goals. Our Roadmap to Sustainability is grounded in the United Nations’ (UN) Sustainable Development Goals and focuses on reducing our carbon footprint, promoting renewable energy, and supporting sustainable practices across all operations. By prioritising ‘adapt, innovate, and reduce,’ GAC engages stakeholders to create long-term value while maintaining high service standards.

 

GAC is part of the Global Maritime Forum’s Getting to Zero Coalition, an alliance of more than 140 companies from the maritime, energy, infrastructure, and finance sectors working to accelerate the decarbonization of shipping by developing and deploying zero-emission vessels (ZEVs) by 2030.

 

Our approach includes comprehensive initiatives to assess and manage our economic, environmental, and social impact. For instance, GAC Norway was awarded the EcoVadis Gold standard, reflecting its dedication to sustainable practices across four core themes: Environment, Ethics, Labour & Human Rights, and Sustainable Procurement. This accolade highlights our collective commitment to continuous improvement and provides customers with confidence in our sustainability efforts. As an environmental advocate, GAC Singapore leads the Green Ally Champions, an alliance of 15 companies dedicated to sustainability initiatives supporting the UN’s Climate Action and Partnership for the Goals.

 

GAC’s operational changes are evident worldwide. Our offices in the Middle East are embracing solar energy, with warehousing facilities in Bahrain, Dubai, and Qatar integrating solar panels and renewable electricity sources. GAC UK has transitioned to electric forklifts in all its warehouses, a move aligned with our sustainability roadmap. Similar initiatives are underway at our offices in Denmark, the Middle East, and Asia, where electric-powered equipment is becoming the norm.

Future Industry Trends: Looking ahead, what are the major trends or changes you anticipate in the shipping industry, and how is GAC preparing to meet these future demands?

 

The shipping industry is poised to experience several major trends. Cybersecurity remains a top concern as digitalization continues to expose vulnerabilities that require constant attention. Sustainability is another key focus, with the industry striving to reduce its carbon footprint through alternative fuels, route optimization, and efficient port operations.

 

Data integration is becoming increasingly important, with customers demanding seamless integration into their systems despite the challenges posed by global standards.

 

We anticipate significant advancements in the industry, including the increased use of Artificial Intelligence (AI) for predictive maintenance, autonomous navigation, and route optimization. The shift towards clean energy will continue, with greater adoption of alternative fuels and energy-efficient vessels.

 

Maritime robotics, such as underwater drones, will gain prominence, and energy-efficient technologies will be integrated to lower fuel consumption and emissions. The Internet of Things (IoT) will enhance real-time monitoring of ships and cargo, while immersive reality technologies like augmented and virtual reality will improve training, engineering, and inspection processes.

 

GAC is preparing to meet the demands and seize the new opportunities these trends bring, ensuring we stay at the forefront of industry advancements and continue to provide innovative solutions.

GSR Services

Ensuring Maritime Compliance: Henning Gramann’s Vision for GSR Services

Join us in an insightful conversation with Henning Gramann, Managing Owner of GSR Services, as he discusses the complexities and challenges of IHM compliance in the maritime industry. Henning sheds light on the strategic innovations and technological advancements that GSR Services employs to streamline IHM maintenance, enhance compliance accuracy, and minimise risks for shipowners. He also offers valuable advice for companies navigating IHM compliance and shares his vision for the future of sustainable practices in maritime operations. Discover how GSR Services is leading the way in ensuring safe and environmentally sound ship recycling while promoting industry-wide improvements and collaboration.

 

Click below to access the digital brochure version

IHM Compliance and Challenges: Given the complexities of IHM compliance, what are the most significant challenges that shipowners and suppliers face today in maintaining compliance?

 

Generally, the complexities are not well understood. If IHMs would help save fuel or reduce emissions, it would be taken much more seriously and time would be spent digesting the rules and required actions.

 

Since the end of 2020, a certified and maintained Inventory of Hazardous Materials (IHM) contained in the structure and equipment of ships (IHM Part I) is required for EU-flagged ships above 500GT and all ships regardless of flag when visiting an EU-port. In the summer of 2025, the International Hong Kong Convention on safe and environmentally sound recycling of ships of IMO will enter into force, affecting more ships with mostly similar requirements than already with the EU regulation.

 

IHM is generally a quite exotic topic in the maritime industry. While getting the IHM developed and initially certified is a single effort, the maintenance of IHM applies for the entire ship’s life. This is often seen as a “necessary evil” without adding value. Various inconsistent practices for development and maintenance of IHMs have developed, also by service suppliers. The maintenance is sometimes even totally forgotten or ignored.

 

Due to lack of control, such incompliances remain undetected so far! The IHM is also to be re-certified at least every five years and as most have been developed in 2019 and 2020, the wave of re-certifications is coming. It will be interesting to see what will happen if an IHM is found not to have been properly maintained.

 

The core aim of IHMs is to support the planning of safe and environmentally sound recycling of ships by the recycler. If the IHM is faulty, incomplete, or too vague, either due to poor development or maintenance, this goal can’t be achieved and potentially even more risks are created than without any IHM. The IHM is not just a report but a technical file belonging to the ship. That means if it is of poor quality, substantial claims may be initiated against the seller by future owners or recyclers besides hefty fines for detected IHM incompliances during Port State Control Inspections.

 

In addition, recycling planning is also not part of daily operations as ships have a long lifespan. As such, related activities, including the development of IHM Part 2 (hazardous wastes onboard) and Part 3 (hazardous materials in stores), often happen spontaneously and without a proper strategy at hand. The outcome is either a top-dollar/low-quality approach, using greenwashing solutions, or trying to do it right but risking falling short on considering all relevant aspects and evaluating the options at hand.

Strategies for Efficient IHM Maintenance: You’ve emphasised the need for efficient IHM maintenance. Can you elaborate on the strategies GSR Services employs to minimise risks and costs for shipowners while ensuring compliance?

 

Most importantly, we carefully review all order data of a ship to identify the “IHM-relevant order items.” This creates a focus and prevents unnecessary workload for suppliers, shipboard crew, and service suppliers like us.

 

The challenge is that applicable rules are scattered across various regulations in the Hong Kong Convention, EU Ship Recycling Regulation, and IHM Guidelines of IMO. These regulations describe the general approach to “properly maintain and update the IHM Part I throughout the operational life, reflecting new installations and changes in structure and equipment containing hazardous materials of ships according to requirements for new ships.” This means activities causing a change in hazardous materials onboard need to be documented. Related details, such as hazardous materials contained in a product (i.e. Table A & B of IHM Guidelines for non-EU flagged vessels, Annex 2 substances for EU-Vessels), must be provided by suppliers in the form of a general “Suppliers Declaration of Conformity” (SDoC) and product-specific “Material Declarations.”

 

In addition to “causing a change,” various exclusions apply, such as loosely fitted items, metal and metal alloys, consumables, identical spare parts and coatings, items falling under the scope of IHM Part 2 or 3 (Table C of IHM Guidelines), and regular consumer products (Table D of IHM Guidelines) like TV sets, light bulbs, and furniture.

 

Due to these exclusion rules, it must be emphasised that always an order item counts, not an entire order, and the entire process has to reflect this. If an IHM Maintenance report only reflects PO numbers, it is cumbersome, and often nearly impossible, to identify the IHM-relevant order items contained therein. This causes an unacceptable level of intransparency, making recertification much more difficult and creating risks during PSC inspections. Unfortunately, this approach is more common than many think. As the wave of re-certifications is ahead of us, let’s see how this will be handled.

 

Supplier documents are required for all “IHM-relevant order items,” including non-hazardous products. Even for IHM maintenance, only hazardous material-containing products need to be tracked onboard. Without supplier documents, neither presence nor absence of hazardous materials can be verified. Related Maintenance Reports of the IHM should reflect changes, including locations and quantities, and provide related documents for both “non-hazardous” and “hazardous order items.” Otherwise, there is no transparency, and potential questions about why an item is not reflected due to either the absence of hazardous materials or the lack of documents from the supplier will be more difficult to answer over time.

 

A proper understanding and application of these rules and exemptions to individual order items are necessary for efficient IHM maintenance. If done properly, less than 5% of all order items are identified as “relevant,” for which only about 1% of Material Declarations state that a hazardous material is contained and the item requires tracking onboard. All this must be reflected in reports, and the crew only needs to track 0.05% of all order items for IHM maintenance. Such performance cannot be achieved with half-hearted approaches or when a purchasing system only has generic rules for categorization integrated.

 

What we see is that suppliers are first confronted with many unnecessary requests, making it more difficult to maintain focus. Despite this, the required information is not always at hand and needs to be gathered from their own supply chain. Sub-suppliers might not be focused on the maritime market or even aware that their products are sold to ships. As such, maritime requirements like Material Declarations (MDs) are unknown to them, and they are unprepared or unwilling to spend time and accept liabilities for this specific market. Consequently, related tasks can be as time-consuming for maritime suppliers as IHM maintenance is for ships.

 

Besides unnecessary requests creating more efforts and costs for all, they also increase the risk of documentation gaps. Even when artificially created by various shortcomings, they must be documented black on white in the reports, a great source for questions and trouble during recertification and PSC inspections.

 

GSR puts a lot of effort into careful relevancy checks, smooth processes, and supportive follow-up activities. Our motto is that “we’re all rowing in one boat,” and it doesn’t make sense to make compliance aspects bigger or more cumbersome than necessary. Smart solutions and the right attitude help all of us, reduce risks, and save costs for everyone.

Role of Technology in IHM Maintenance: How does GSR Services incorporate technology and digital tools, such as NautilusLog, to streamline IHM maintenance and enhance the accuracy of compliance documentation?

 

IHMs are to be developed prior to the delivery of a ship by the building yard using supplier documents. After delivery, IHM maintenance is required for the entire operational life. This means tens of thousands of individual files must be collected, managed, kept, and described items tracked (new installations, relocations, removals), with the whole process certified at least every five years. This alone makes it clear that an Excel-based approach will not be sufficient.

 

On top of that, crucial tasks like evaluating order items, exchange with suppliers, sending reminders, controlling provided documents, keeping them available, following up onboard, updating IHM, and transparent maintenance reporting including item-specific histories make it obvious that only dedicated software can keep this task manageable. Updated IHMs must also be available in case of a PSC inspection. Manually, this task would be nearly impossible or at least extremely time-consuming and resource-intensive.

 

At GSR, we started looking into all these aspects in 2006 and developed the necessary processes for efficiently fulfilling the requirements, at that time still in the drafting stage at IMO. The managing owner was directly involved in the related developments at IMO and is familiar not only with the outcomes in writing but also with the discussions and considerations behind the rules. Seven years ago, GSR started collaborating with the startup NautilusLog, and all experiences have been incorporated into their software solution. We continue to learn and implement further improvements in the system to enhance efficiency.

 

Most order data from clients is automatically uploaded into the tool via API connections; others are manually imported. Each order item is cross-checked with the IMPA catalogue, which we have fully categorised, plus our more than 4,500 word-rules carefully developed over the years. Whatever item is not categorised automatically is then managed manually by us. The results of categorizations are recorded, and for relevant order items, a request is sent out to the related supplier. GSR Services and Sinwa Singapore also joined hands to develop a freely accessible categorization tool for order items to ease the process for all involved.

 

Each supplier gets an individual landing page showing all open requests, where documents can easily be uploaded. Once this is done, a task appears in the system for us at GSR to review the document. If found to be inaccurate, it is not accepted, and the supplier is notified with our individual message explaining the reasons for rejection. If the document is accepted, parameters are set regarding the presence of hazardous materials in the specific product. If absent, the document is archived; if present, the system generates a task for the crew to label and track the item by specifying locations and quantities stored or installed. Then, a new or modified entry in the ship-specific IHM and maintenance report is generated.

 

An up to date maintenance report can be generated on demand 24/7 with a simple click in the system by any of the registered users. We suggest finishing all tasks and generating a report prior to arrival at a port. As we don’t charge for this, it comes at no extra cost, and ships are always well prepared for inspections and audits.

Impact of Incorrect Material Declarations (MDs): What are the potential consequences for shipowners and suppliers when incorrect MDs are submitted, and how does GSR Services work to prevent these errors?

 

If suppliers do not take proper care when developing and providing MDs to their customers, they can be held liable for false information for as long as the product exists onboard. That is a long time, and liability means that any subsequent damage caused by false documents, for instance, the presence of a heavy metal in a product must be compensated for. Over time, ship-specific IHMs become more inaccurate if suppliers fail to perform their duties. As mentioned, an IHM is a technical file and may lead to disputes between buyers and sellers of ships when it is not accurate. It is also important to remember that the aim of IHMs is to support the planning of safe and environmentally sound recycling of ships. The risks and potential consequences are most significant in this context.

 

Considering the risks involved, we strongly warn against using converter tools that transfer POs into separate MDs for each order item contained or signing “nothing contained-MDs” provided as attachments to the requests sent to suppliers. Such approaches only increase the risks of false MDs, even though they might seem like a convenient quick fix. Any supplier who wants to remain in the market should avoid these practices. Instead, and when known well, other regulations and standards can be utilised for evaluating the presence and absence of hazardous materials in products.

 

GSR Services works diligently to prevent these errors by ensuring suppliers understand their obligations and the importance of accurate MDs. We provide clear guidance and individual support to suppliers, emphasising the critical role that MDs play in maintaining accurate IHMs. Our processes include detailed checks and follow-ups to verify the information provided in MDs. By fostering a thorough and transparent approach, we help minimise the risks of incorrect MDs and ensure that all parties involved can rely on the accuracy of the IHM documentation.

Education and Support for Suppliers: Given the intricate requirements of IHM maintenance, what support and education does GSR Services provide to suppliers to ensure they understand and meet these obligations?

 

We achieve a high return ratio of MDs on our requests, often well above 90%. Besides maintaining a clear focus on required documents, we also provide a hands-on manual on the landing pages for suppliers. Frequently, we offer workshops and webinars, including Q&A sessions, to raise awareness and find individual solutions within the legal framework. Additionally, GSR always provides personal support of up to one hour free of charge to all suppliers of its clients via phone, emails, and video calls. We also run a YouTube channel with webinars on demand.

 

We strive for cooperation and raising awareness, as this helps to lessen related efforts for all and increase compliance throughout the industry. This approach is far more helpful than threatening suppliers with reporting their “uncooperative behaviour” to their customers. As we also support suppliers by taking care of their MD management, we have experienced these challenges firsthand. In cases where we reject MD requests from shipowners or their service suppliers when supporting suppliers for items excluded from IHM maintenance by the rules, we inform the requester with a clear justification.

 

In instances where service suppliers do not understand the rules properly or interpret them differently, we have been pressurised and accused of bending the rules. This has even led to suppliers being reported, risking damage to their reputation. In such cases, we had to approach the shipowner the service supplier was working for to clarify the situation and elaborate the rules.

Improvements in Industry Practices: You’ve noted industry practices that complicate IHM maintenance. What improvements would you like to see implemented across the industry to address these issues?


A significant step towards unified processing and understanding are the industry guidelines for shipowners and suppliers on IHM maintenance. These guidelines have been developed by major associations such as ICS, BIMCO, ISSA, and others. Many of the same individuals active in the working group on ship recycling at IMO, which developed the IHM Guidelines and the Hong Kong Convention, also contributed to these industry guidelines.

 

When the associations discussed and reviewed current performance in regards to IHM maintenance, they jointly decided to develop industry guidance due to the immense demand and confusion. Henning Gramann of GSR Services participated in this development and was asked to share its process description. After a detailed review by the experts involved, including various lawyers from the associations, our process was fully incorporated. As such our understanding and practices have been independently verified and found to be fully compliant.

 

The most significant improvements can be achieved when all stakeholders – shipowners, their service suppliers, ship suppliers, as well as Porst State Control (PSC) and classification societies – carefully consider the industry guidance and act in compliance with it. This collective adherence will help streamline processes, reduce confusion, and ensure a higher standard of IHM maintenance across the industry.

Compliance Data Management Approach: Could you explain the concept of ‘Compliance Data Management’ and how it differs from the expertise traditionally found among IHM experts?

 

First of all, IHM experts are often class-approved specialists who go onboard ships to investigate the presence of hazardous materials. This involves visual checks and sampling. However, this approach is not suitable for newbuildings or IHM maintenance. As such, the related class approvals do not cover IHM maintenance, even though some claim to be approved for this as well.

 

Compliance data management, on the other hand, involves a transparent and traceable exchange of product data within supply chains, ideally down to raw materials, and the aggregation of such data for finished products. These products can be as complex as cars, electronics, medical equipment, and ships. The goal is to ensure traceability and automatic updates throughout entire supply chains, maintaining transparency and assigning related liabilities for the information provided.

 

Everyone involved is responsible only for the information they provide and combine, not for the details from others. This approach ensures that data is managed in a way that supports compliance with regulations and maintains the integrity of the information throughout the supply chain, differing significantly from the traditional methods used by IHM experts.

Partnership and Collaboration in Recycling: Can you discuss a specific case where GSR Services successfully facilitated compliant ship recycling, and what were the key factors that contributed to this success?

Besides a few projects, there are two ships and their owners worth highlighting. With the owners of a New Zealand Navy Tanker and a Campaign Vessel of Greenpeace, we jointly developed their ship recycling policies and tender requirements. We identified ship-specific hazardous materials and set requirements for the recycling of their assets. Interested ship recyclers were requested to prove their capabilities to comply with international and individual requirements and show willingness to accommodate individual criteria. These facilities were then inspected by GSR experts.

 

The outcome of the due diligence inspection was a rating that ensured commercial aspects could not compensate for shortcomings in quality. We accompanied contract negotiations, planned the last voyage including certifications, and then supervised the entire process from the arrival of the ships at the ship recycling facilities until the last disposal of wastes. The Navy vessel was recycled in India, marking the first-ever recycling under full compliance with the Basel Convention, while the Greenpeace vessel was recycled in Spain under EU-rules. Both projects ensured full traceability of all materials and were completed without any pollution, accidents, or incidents.

 

It’s also important to mention the many projects we have carried out with ship recyclers since 2013. We were the first to achieve full compliance with the Hong Kong Convention for ship recyclers in India. Such facilities look and operate very differently from what others claim is common “beaching.” Over the years, we have worked with more than 60 ship recyclers in various countries, helping them to substantially upgrade their practices.

 

Future of IHM Practices: Looking forward, how do you see IHM practices evolving in the maritime industry, especially with potential new regulations and global standards?

 

The IHM, including its maintenance, is sometimes interpreted as a means to support material circularity—in other words, to increase the recycling of valuable materials. This interpretation is not entirely accurate as it only covers one aspect of material circularity, or Cradle2Cradle. As such, we challenge this interpretation.

 

What is true is that the basics, like gathering and tracking material information over the lifecycle of a ship, are helpful, but the scope of IHMs needs to be extensively widened. When properly combining material compliance data exchange and tracking for ships, not only Cradle2Cradle but also sufficient ESG-Reporting and compliance with CSRD can be achieved. Today, we often see only partial reporting, which is far from comprehensive enough to meet the new legal requirements in the EU and UK.

 

In other words, extended data processing can be utilised for substituting SVHCs (substances of very high concern), ensuring the circulation of materials and resources, preventing downcycling and wastage, increasing the efficiency of using resources, and elevating sustainability. New requirements on sustainability reporting and financing are based to a very great extent on this data, and we are soon to release a complete service to support companies in their sustainability efforts and fulfilling related requirements.

 

This is a complex topic that could fill many further pages, so let’s keep it short for now.

Advice for navigating IHM Compliance: For companies struggling with IHM compliance, what practical steps can they take to improve their processes, and how can engaging with a service like from GSR Services benefit them?

 

As a first step, the Industry Guidance is great for clarifying the required steps, roles, and responsibilities of the different stakeholders, including relevancy checks. Seeking advice from classification societies may not be as helpful, as many are not necessarily better informed.

 

Various service suppliers offer different approaches, and their methods should be evaluated. For example, check whether they report on an order item-level, provide a converter tool, or pre-filled documents and the percentage of “IHN-relevant order items” is an easy KPI to consider. It’s also enlightening to ask suppliers about their experiences with the various service suppliers in terms of total costs, not just the service fees should be compared but also external costs and efforts generated is important.

 

Additionally, we at GSR Services are always happy to share our information and experience through platforms like YouTube, our website, LinkedIn, and in articles like this one. Taking a few minutes to digest this information will help all to make the right decisions. Engaging with a service like from GSR Services can provide practical insights, ensure compliance, and streamline the entire IHM process, ultimately minimising risks and costs for shipowners and their supply chains.

 

In Association with:

Bansal Group, established in 1999, is a major corporate house in Central India with diverse interests. They operate in sectors including education, healthcare, FMCG, iron and steel, infrastructure, and media. The group is known for its commitment to care and empathy, offering services such as a multi-specialty hospital, educational institutions, and the redevelopment of Rani Kamalapati Railway Station. Bansal Group combines visionary leadership with innovative practices to drive growth and community development.

https://bansalgroupindia.com/

JRD Industries, established in 1993, is a leading ship recycling company based in Alang, India. They hold compliance certificates from Lloyd’s Register and Class NK, ensuring adherence to the Hong Kong Convention and EU regulations. With a focus on environmental sustainability and worker safety, JRD Industries provides high-standard ship recycling services. Their business model emphasizes single-ship recycling with minimal handling for maximum safety and quality.

http://www.jrdindustries.net/

Ambrey

Ambrey Article Feature

A World of Evolving Threats: Joshua Hutchinson confirms Ambrey is on a mission to protect every seafarer

In an era marked by unprecedented geopolitical instability and global maritime threats, effective risk management and intelligence are crucial for the maritime industry. Joshua Hutchinson, Managing Director of Intelligence and Risk at Ambrey, brings a wealth of experience and strategic vision to this vital role. With a background that spans from serving as a Royal Marine Commando to leading intelligence operations, Hutchinson provides invaluable insights into the evolving landscape of maritime security. In this interview, he discusses Ambrey’s approach to tackling the most pressing security challenges, the impact of technological advancements, and his personal leadership philosophy that guides the company’s mission to ensure safety and security at sea.

 

Click below to access the digital brochure version

Experience and Background: Can you describe your journey from a Royal Marine commando to leading intelligence and risk management in the maritime industry?

 

I have been very fortunate to have a broad experience during my professional career, which started with being pushed to take early leadership positions in the Royal Marines. Following a few arduous operational tours, I was looking for a different challenge and went on a journey from founding companies that developed maritime risk products to owning and operating vessels that functioned in high-risk areas. Now, I am helping clients understand global threats and the best practice measures to mitigate their risks. After a decade of working in the industry, and with a passion for problem-solving, intelligence and risk management is a natural place for me.

 

Challenges in Maritime Security: What are the most pressing security challenges facing the maritime sector today, and how is Ambrey addressing these challenges?

 

In modern times, we have not seen the amount of geopolitical instability and global threats outside of a world war. I cannot answer this question without mentioning the events that have taken place in the Red Sea and the Indian Ocean with the newly evolved threat from the Houthis and the return of Somali piracy. The industry finds itself at a turning point. Over the last 10 years, there had been a regional decline in events taking place in the Indian Ocean, and the High-Risk Area was removed at the request of the shipping industry in January 2023. However, in November 2023, the Houthis started their attacks on shipping in the Red Sea, and Somali piracy re-emerged around the same time. This has reset the threat landscape for that entire region.

 

Additionally, we have seen hundreds of vessels stranded in port following the breakout of war in Ukraine, triggering huge losses in the hull market. Commercial vessels have subsequently had to navigate the unilateral Ukrainian grain corridor to keep cargoes moving at significant risk. The need for precise, real-time maritime domain awareness has never been greater; many of the war risk incidents we have seen are avoidable.

 

Our daily challenge is to raise awareness across the shipping industry and ensure that everyone understands the threats relevant to their crew, their vessel, and their operation each and every day. A huge part of this is also building resilience through our Loss Prevention team. They promote Best Management Practice and conduct quality control and assurance for owners and insurers, encouraging preparedness to breach War Risk areas.

Leadership and Role Introduction: As the Managing Director of Intelligence and Risk, what are your main responsibilities at Ambrey?

I lead the strategic direction and services that we provide through our intelligence and risk business units. This encompasses a broad range of activities, from maintaining an understanding of emerging and current global threats to the collection, analysis, and dissemination of intelligence related to geopolitical, security, and operational maritime threats. Additionally, I support our Loss Prevention team and coordinate potential responses to critical incidents and crises affecting our clients or Ambrey operations.

 

“No day is ever the same.”

 

Impact of Technology: How has technological advancement shaped the approach to risk assessment and security in maritime operations at Ambrey?

 

Technology is increasing both in capability and affordability, and the maritime industry is being pushed every day to adapt. Greater connectivity has enabled us to provide more information to crews, allowing them to act dynamically as threats evolve. This has literally changed the game.

 

The availability and affordability of information about vessels and their operations have improved significantly. The Automatic Identification System (AIS) has been a significant advancement over the last decade, helping us understand vessel locations and operations at the touch of a button. However, AIS is a double-edged sword; while it provides valuable information, it also means that everyone, including potential adversaries, can track vessel locations. This increased visibility has led to information breaches, more vessels adopting “dark” operations, and unfortunately, the misuse of AIS data to target vessels accurately with ballistic weapons and Unmanned Aerial Vehicles (UAVs).

 

UAVs, once considered high-tech equipment, are now low-cost disposable commodities that can be used as weapons. The rapid pace of technological development in this area means that our ability to combat such threats at sea has not yet caught up.

 

While the future is not here yet, we do hold extremely powerful computers in our hands. I believe we are transitioning into a world where predictive learning and technology will enable us to make safer and more secure decisions each day. Global trade will continue to grow, and we must provide the tools and services to ensure that while the industry continues to evolve, it does so with the seafarer’s welfare at the heart of its development.

 

Strategic Initiatives: What strategic initiatives have you implemented at Ambrey to enhance maritime security services?

 

In an age of information overload, and in an industry that never stands still or sleeps, we believe in getting relevant information to the people who need it, as quickly as possible, to save lives, time, and money. Our vision is to provide the best commercially available real-time maritime domain awareness and intelligence globally.

 

Our mission is to ensure that our clients, the Company Security Officers, and Masters are given the information, intelligence, and advice they need when they need it to achieve ‘net zero’: zero losses from preventable security incidents. The commercial value this adds to the owner, operator, and insurer is self-evident.

 

For the seafarer, we aim to be their ever-present and reliable support wherever they may be. We can’t always do this by ourselves, so we believe in the power of partnerships. Working together across the industry ensures that any operation on our oceans is prepared and executed as securely and safely as possible.

Client Relationships: How does Ambrey build and maintain trust with its clients in the highly sensitive area of maritime security?

 

We support our clients through some of their most challenging and difficult times. This level of support during an incident or a crisis inevitably builds trust through shared experience. Ultimately, trust is built over many years and can be lost in moments, so we always focus on upholding our key business values of reliability, morality, and teamwork, as well as demonstrating humility in our actions.

 

We aim to build relationships that last decades, and we have many clients who have been with us for that long. Therefore, we always act with a long-term perspective beyond any immediate commercial or operational issue for a particular voyage.

 

“We treat our clients as we would hope to be treated.”

 

Career Highlights: What are some of the career highlights or most memorable moments you’ve experienced in your role at Ambrey?

 

In my relatively short time at Ambrey, I have been involved in some amazing operations, from rerouting vessels around missile attacks, to helping a liner remove narcotic incidents during their operations in Latin America, and many more complex, lifesaving, and life-changing operations.

 

One standout event was how an incredibly passionate and focused team was able to support the evacuation of families in Hawaii from the beaches following the outbreak of fires on the island of Maui. The speed with which everyone worked, from the other side of the world, over several nights alongside the United States Coast Guard, was incredible. Several sleepless nights later, we were sent a photo from one of the families, a group of seven, including women and children. They will never know who we are or what we did, and that doesn’t matter. The sense of achievement and purpose is something you cannot forget.

 

Future Trends: What trends do you foresee impacting maritime security in the next five to ten years?

 

The global tensions we see today aren’t going away any time soon. The forces of geopolitics, poverty, finite natural resources, and the pressures of global trade will continue to influence tensions, terrorism, and civil unrest. Therefore, unfortunately, the pressure on the maritime industry will continue. We will remain in the crosshairs of these tensions and threats across migration, activism, crime, war, and narcotics.

 

All eyes are on the instability in Latin America, from Ecuador’s struggles to Venezuela’s claims on natural resources across the border. On the other side of the world, the tensions between China and Taiwan are predicted to come to the forefront soon, which will see international sanctions and pressure on industries like never before.

 

While the industry may sometimes react slowly, we need to remain agile and collaborate to achieve positive outcomes.

Advice for Professionals: What advice would you give to professionals looking to enter the maritime security field?

 

The maritime industry is so vast that it doesn’t matter if you are a seafarer or not. From shipbuilding to technology development and equipment that assists the maritime industry; to the insurers, reinsurers, recruiters, cadets, ship managers, and everyone else. The industry is your oyster.

 

To offer a perspective, one of my friends was involved in building the gas pipe system for an FPSO project that was being built in South Korea. Their work concluded three years before mine, and we were appointed to provide a vessel ship security plan and implement all the security equipment just before it set sail to Africa. I can only imagine the hundreds of thousands of other people involved in the delivery of that one vessel.

 

Maritime security plays a crucial role in making sure that millions of seafarers and trillions of dollars’ worth of assets and cargo stay safe every single day. It’s extremely rewarding but also very challenging, and not a decision I would expect anyone to take lightly.

 

Personal Leadership Philosophy: How has your experience influenced your leadership philosophy at Ambrey?

 

I have been surrounded by some incredible leaders over my career and some very bad ones as well. As a leader, if you want to keep learning, then surround yourself with people that are smarter and more experienced than you.

 

Lead by example. Learn from your failures. No one is perfect, but the best people are the ones that turn up each day and aim to be a better person than they were yesterday.

 

I believe that Ambrey has the vision and ambition to do great things and it’s fantastic to be a part of that.

 

https://ambrey.com/

In Association with:

Inchcape Shipping Services (ISS) offers comprehensive maritime solutions, including port agency, marine services, and digital innovations. With a presence in over 2200 ports worldwide, ISS ensures efficient and cost-effective operations. Their global network and local expertise provide tailored support for various sectors, enhancing operational efficiency and reducing costs. ISS also offers advanced digital tools and services, ensuring seamless port call management and compliance.

http://iss-shipping.com

Spire Maritime provides comprehensive AIS data solutions for vessel tracking, utilizing a proprietary satellite constellation to deliver real-time and historical data. Their services enhance supply chain tracking, route optimization, and maritime safety with high-frequency AIS data and machine-learning powered insights. Spire’s platform ensures reliable, accurate, and actionable maritime data accessible through modern APIs, supporting diverse applications from environmental monitoring to fleet management.

https://spire.com/maritime/

Oceanco

Pioneering Sustainable Yachting: Insights from Arie Van Andel, CTO of Oceanco

Join us for an exclusive interview with Arie Van Andel, Chief Technology Officer at Oceanco, as he delves into the innovative strides the company is making in the realm of yacht design and technology. With a commitment to sustainability and cutting-edge advancements, Oceanco is at the forefront of creating eco-friendly and advanced superyachts. In this conversation, Arie shares his vision for the future, the integration of emerging technologies, and how Oceanco is navigating the challenges and opportunities within the maritime industry. Discover how Oceanco is shaping the future of yachting with groundbreaking designs and a steadfast commitment to sustainability.

 

Click below to access the digital version

Role and Vision: As the CTO of Oceanco, could you share how your role shapes the company’s vision and technological advancements in yacht design?

 

I don’t believe one person shapes the company’s vision and technological advancements, per se; but rather this stems from the company’s DNA, which we have articulated in our vision and mission statement. Our company’s vision is “to be the most exclusive builder of the world’s coolest yachts,” and our mission is “to create, deliver, and support innovative and uniquely designed, high-quality large yachts that are perfect for their visionary owners”.
Owners usually have a vision or dream of how they want their yacht to look and the experience they want it to deliver. It is up to us to interpret their wishes and to realise them in the physical form of a yacht that, once delivered, surpasses all expectations. This can only be achieved when our approach to design and technical systems – a core part of our DNA – is fundamentally innovative.

 

Since the earliest days of Oceanco, we have been privileged to collaborate with nonconformist owners and equally ambitious partners to push boundaries with our yachts. This has resulted in arguably the most impressive portfolio of innovation in the yachting industry. Projects like Black Pearl are a typical example where an owner’s distinct vision, Oceanco’s innovative essence, and the strong partnership with our Co-maker network converged with spectacularly innovative results. These achievements show the power of partnership, and we are thankful for everyone who has joined us on this journey.

 

Technology Integration: What are the latest technological innovations Oceanco has integrated into its yacht designs and how have they enhanced performance and luxury?

 

AI and machine learning are starting to play a beneficial role in how we engineer, build, and operate yachts. Interestingly, we are making the first steps towards predictive maintenance of yachts, which should allow us to reduce downtime—a significant benefit for owners and crew.

 

This new technological capability brings the potential to evaluate vast amounts of information more quickly, meaning we can gain better insight into the carbon footprint of our yachts throughout the building process and eventual lifecycle. With this data in place, we can narrow the gap between where we are today and where we want to be in a more efficient reality—bringing us ever closer to conscious construction.

 

We have been executing this on a current project, and the client has been extremely pleased to gain such a deep understanding of his yacht’s impact across both the build and subsequent life cycle.

Sustainability Focus: Oceanco has a commitment to sustainability. Can you discuss the technologies and practices you’ve implemented to make yachting more eco-friendly?

 

Sustainability in yachting has been a major focus for Oceanco for around a decade now; I would argue long before it entered the mainstream for our industry. We have advanced so much in the last decade that what was once considered more ‘out there’ is now the norm, and we are looking to even more exciting ways to futureproof our yachts for the duration of their lifecycle.

 

The introduction of hybrid propulsion systems has been the biggest game-changer. The addition of batteries to our superyachts’ technical systems allows for peak shaving, enabling more efficient energy usage. Electromotors have reduced unpleasant noise and vibration onboard, which is a high priority for most owners.

 

Here is a brief summary of some major projects we have delivered or developed over the last decade, relating specifically to sustainability in yachting:

 

BLACK PEARL

 

Our first flagship ‘sustainable’ project was the 106m sailing yacht Black Pearl, whose visionary owner wanted to build the most eco-conscious yacht possible. Probably her most interesting innovation is the ability to regenerate power through her sails. Her hybrid propulsion installation has two shaft lines, each with a controllable pitch propeller. In normal sailing mode, the propellers are set to minimise drag and prevent the shafts from turning. But to harvest some of that kinetic energy to be stored and used onboard, the pitch of the propellers is altered to create a lifting force as the water passes over them. This rotates the shafts, which are connected to a permanent magnet electric propulsion motor, effectively converting the wind energy that is moving Black Pearl through the water into electrical energy.

 

With the system reaching its full potential, Black Pearl is able to achieve a zero-emission transatlantic crossing where both propulsion and hotel services are powered by the wind alone. We are able to turn back the clock to a time when oceanic travel was emission-free, except now with all the comfort and luxury provided onboard a modern yacht.

 

LIFE DESIGN

 

Then came our LIFE Design approach – standing for Lengthened, Innovative layout, Fuel efficient, and Eco-conscious – successfully tackled with engineering partner Lateral. It was first used on the 109m (357ft) Bravo Eugenia, which we delivered in 2018. The team focused on hydrodynamics: The resistance performance of a yacht is significantly influenced by its length at the waterline and its weight. In naval architecture, we call this the ‘length displacement ratio.’ If you have two vessels of the same weight, the longer one will have a reduced overall demand for propulsion power, and consequently a reduced size of engine and related equipment is needed. It is a simple principle, but it is the fundamental foundation of LIFE Design. And in adopting a refined version of the hybrid propulsion system used for Black Pearl on Bravo Eugenia, even greater power advantages were conveyed to her over a conventional diesel-only system.

 

Thanks to LIFE Design, Bravo Eugenia’s technical space was reduced while the guest space was boosted to over 100sqm at the desirable waterline level. She exhibits best-in-class hydrodynamic efficiency and 30% less fuel usage compared to a conventional motoryacht of the same size. She also features a waste heat recovery system and integrated battery system to allow for optimal operation at all times.

 

Even though she can achieve speeds of up to 19 knots, Bravo Eugenia offers a relaxing setting for those onboard, thanks to reduced noise and vibration from the smaller propulsion-related equipment; and when entering ports, she goes into ‘whisper mode’ for ultimate guest comfort.

 

ENERGY TRANSITION PLATFORM

 

Of course, in yachting today, you can’t avoid the focus on the energy transition that’s happening – aka the move away from fossil fuels towards more eco-conscious alternatives. Future-proofing a yacht is the process of designing it to navigate this transition by anticipating the future to enable informed choices of layout, configuration, technology, and specification that will avoid obsolescence within the intended lifespan of the yacht.

 

Recently, we worked with long-term partners Lateral as well as MTU and ABB to develop a future-proofed system called the Energy Transition Platform (ETP), to ensure multiple technical pathways can be pursued as technologies mature during the energy transition timeline.

 

The ETP made its debut on Aeolus, a 131m Oceanco Tomorrow’s Design. Through its multi-stage adaptable approach, we have effectively future-proofed a path to zero emissions to minimise risk to our clients while also safeguarding the environment as best we can with the technology that will emerge as time goes on.

 

Since the ETP’s initial launch, the system has been adjusted and approved in principle by the ABS classification society for yachts with an LOA from 70m. This makes the ETP accessible for yachts of a considerably lower volume than other available methanol concepts and projects, allowing it to be adopted by a wide portion of the market, including Oceanco’s full range of offerings.

 

EFFICIENCY

 

And beyond looking to transition to these more sustainable kinds of fuels, efficiency has a vital part to play in reducing the industry’s impact, too. It’s something we’ve been considering at Oceanco for many years now. It doesn’t just mean the efficiency of the propulsion and naval architecture – it’s also the hotel load of our yachts, aka the power used by all the other systems onboard.

 

Efficiency is not just about reducing consumption but also minimising waste, like waste heat recovery, for example. This feeds back to my comment about AI and machine learning giving us a vastly increased capacity to analyse and improve what we are implementing on our yachts in a faster and more efficient way.

 

Challenges in Innovation: What are the biggest challenges you face when integrating new technologies into custom yacht builds, and how do you overcome them?

 

None of us can solve today’s challenges – such as sustainability and circularity – on our own. We need to collaborate within our networks and across industries, sharing knowledge to reduce risk and avoid reinventing the wheel.

 

At Oceanco, we have a vision for creating a more sustainable future through various designs and concepts that have already been revealed; but there remain some challenges in technology readiness, maturity, and the scale of commercial availability required for integration into a project. To overcome this, we have worked with partners to create the Energy Transition Platform (ETP), as outlined above, where we equip today’s yachts with matured, advanced, and readily available technology while allowing for future upgrades when new technology has matured.

 

In addition, whereas in the past, innovation was often made possible by improving one technical area at a time, today we can make even more impactful advances through integrated technological systems that draw from all kinds of disciplines. As a yacht builder, this makes it even more important for us to have a clear vision for innovation and to manage the process well.

Collaborations: Could you highlight any significant partnerships with tech firms or designers that have influenced Oceanco’s technological advancements?

 

Collaboration and partnership have always been major drivers of our innovation at Oceanco. The achievements of Black Pearl and Bravo Eugenia would never have been possible without our close work with partners such as naval architects, electrical integrators, and key equipment suppliers to develop integrated solutions. Through the development of the Energy Transition Platform (ETP), we were able to go one step further by bringing together disciplines that don’t usually meet on a project, let alone share knowledge and ideas.

 

Client Customisation Process: How does technology enable Oceanco to meet the unique demands and visions of your clients during the customisation process?

 

Undoubtedly, our clients continue to challenge us in areas that are simply not possible with current applications of technology, which drives us toward innovation.

 

New technologies are allowing us to better visualise what the owner’s yacht will be like, which certainly helps in achieving their goals and visions.

Future Technology Trends: Which emerging technology trends do you believe will significantly impact the super yacht industry in the next decade?

 

With pressure from all directions to switch to a more sustainable way of operating yachts, the energy transition will undoubtedly have a major impact. We are only just beginning to see the benefits that AI might have on how we build and operate our yachts, as referred to above. It’s a dynamic and exciting time to be involved in the technological side of yachting, for sure.

 

Career Insights: With your extensive experience in the industry, what advice would you give to young engineers aspiring to work in yacht design and technology?

 

Since the onset of the industrial revolution, there has never been a period of time where the contribution of engineers has been so needed – in resolving global community challenges and contributing to corporate responsibility. Now comes the ultimate moment for engineers to stand up and develop the solutions that are vital for our future. Our world, our very existence, lies in the hands of our engineers. This is even more true for yachting, which should be pioneering the change to more sustainable and circular solutions.

Impact of Digital Tools: How have digital tools and simulations changed the way Oceanco designs and tests new yacht concepts?

 

Our newly developed tool for carbon footprint analysis of our yachts is a prime example, helping us assess both the build process and the life cycles after delivery.

 

Furthermore, digital tools have significantly improved the efficiency of our engineering and production processes. As skilled labour, knowledge, and craftsmanship become increasingly scarce, we rely more on digital tools, automation, and robotics to fill these gaps and ensure precision and quality in our work.

 

Vision for Oceanco’s Future: Looking ahead, what are your strategic goals for Oceanco’s technological development, and what should clients and industry watchers expect next?

 

Oceanco will remain an industry pioneer and strongly push to develop sustainable yachting, based upon the principle of design for transition. This commitment goes beyond the sustainability and circularity of the yachts themselves – it extends to our own practices. We will continue to focus on bringing down the footprint of our building process by reducing waste, upcycling materials, making our facilities more energy efficient, and reducing the use of sensitive materials. Our ultimate aim is to reduce the environmental footprint of both our products and our business. You can find out more about our dedicated sustainability action plan:

 

https://www.oceancoyacht.com/sustainability/

BW LPG

Procurement Excellence in the Maritime Industry: Insights from Rick Ackermann at BW LPG

Rick Ackermann, Head of Procurement at BW LPG, brings a wealth of experience and strategic vision to the table, steering the procurement department of one of the leading LPG shipping companies. In this exclusive interview, Rick shares his approach to enhancing procurement efficiency, integrating sustainability, and navigating the complexities of the global market. Discover his insights on building supplier relationships, leveraging technology, and the future trends poised to reshape the procurement landscape in the maritime industry. Join us as Rick delves into the principles that guide his leadership and the innovative initiatives driving BW LPG’s procurement success.

 

Click below to access the digital brochure version

Role Overview: Could you describe your role as the Head of Procurement at BW LPG and the primary responsibilities it entails?

 

At BW LPG, the Head of Procurement is responsible for all procurement of goods and services, as well as being involved in all dry dockings. We have a team of four buyers and a Logistics Coordinator in Manila, and two buyers in Oslo. The Head of Procurement is stationed in Singapore. The main goal is to be a solid business partner for the business, which entails working closely with the Technical and Operations teams. Key activities include contract management, inventory management, innovation, ESG, and maintaining best-in-class procurement practices to provide the highest added value for BW LPG.

 

Strategic Procurement Initiatives: What are the key strategic initiatives you have implemented in BW LPG’s procurement practices since assuming your role?

 

Short and sweet:

  • Value Chain: From day one, I have moved the role of Procurement higher up the value chain. The traditional view of Procurement has changed from a Purchasing department into a strategic business partner.
  • Transparency: In the past, it wasn’t always clear what Procurement did and what people could expect from our department. I have changed our procedures and setup in such a way that it is very transparent on every level. I also changed the perception that Procurement is a group of people taking care of things. We are all part of the Procurement process.
  • Contract Management: We purchased a very intuitive contract management system (Scanmarket), which is easily accessible and currently contains over 170 contracts that we have in place.
  • ESG: I have invested a lot of effort into ESG in our supply chain. This varies from introducing the Supplier Code of Ethics in all of our agreements and purchase orders to plastics reduction programs on board our vessels.
  • Group Procurement: I started a collaboration team with the Heads of Procurement of the other BW entities. Procurement has transformed from a central procurement department in Oslo to a decentralised setup around the world. By collaborating on volumes, best practices, and innovation, we have migrated into a hybrid solution.

Challenges in Procurement: What are the most significant challenges you face in procurement for an LPG shipping company, and how do you address them?

 

From a procurement perspective, we would like to be as efficient as possible. Planning of transports is very challenging in our industry, as the port of delivery for our goods and services is sometimes changing on a daily basis. Unfortunately, this means that we have to airfreight a lot of our spare parts, which has a negative impact on our carbon footprint.

 

Another challenge everybody faces in shipping, which makes it more fun at the same time, is that this is a very conservative industry. As a standard, the credo is “if it ain’t broke, don’t fix it!” This means that driving innovation is upstream, and solutions found in other industries still have to be introduced in shipping. The fun part is convincing people and the fact that there is still room for improvement.

 

Supplier Relationships: How do you cultivate effective supplier relationships to ensure seamless operations and business continuity at BW LPG?

 

In order to do that, I still rely on the Kraljic matrix. It is a well-known tool to classify the importance of suppliers products and services, and is very effective when it comes to supplier positioning, criticality analysis, and quadrant strategy. As a basis, you should figure out what kind of relationship you have or need to have with a supplier or partner. You then make sure that you assign the right buyer to the right quadrant and thus supplier. Not doing this correctly could potentially damage the relationship and therefore our position. Setting this up in the right way tremendously influences our position and leverage. Above all, whatever you do and in whatever position you are in with regards to the supplier, respect is always the keyword.

Technology in Procurement: Can you discuss the role of technology in enhancing procurement efficiency and transparency at BW LPG?

 

Especially with regards to the operational part of the procurement process, there are some quick wins when it comes to the role of technology. As we digitise the purchasing role, we can introduce innovations and efficiency improvements. We are, for example, introducing Amazon-type platforms with certain suppliers for technical stores and PPE, such as Source 2 Sea, which makes it easier for the crew on board our vessels to simply click on the picture of the parts or equipment they need. Also benchmarking and forecasting through Closelink for Lube Oil is a new development which we embraced. The role of Procurement is to facilitate this – we can help organise the financial back office, monitor deviations, and take on the more mundane tasks so that our colleagues at sea can focus on the strategic issues and flawless operations. Another major step we are currently investigating is the introduction of new technology regarding inventory management. Together with one of our partners in freight forwarding, Marinetrans, we are developing an inventory management platform, eSeastore, that will give us the tools to plan based on stock levels and have sophisticated tools on board to maintain stock on the vessel. This is a very exciting project.

 

Sustainability Practices: How does BW LPG integrate sustainability into its procurement processes, especially considering the environmental impact of shipping?

 

We have the Supplier Code of Ethics as an integral part of everything we do. In addition to this, we are increasingly choosing sustainable solutions for parts and services in different regions of the world. There is a lot more work that we can do on the sustainability front, and we are working hard to improve both individually as a company, and with partners. One example of the latter would be us working with our suppliers to reduce single-use plastics in our victuals.

Impact of Global Markets: How do global economic conditions and market fluctuations impact your procurement strategies?

 

Obviously, they do, and they disrupt anything that we plan or forecast. I mean, who was counting on COVID-19? Or the political uncertainties in many parts of the world? The blockage of the Suez Canal? Drought at the Panama Canal, etc. The good thing is that we know we are very creative when it comes to problem-solving. Yes, we like to plan as much as possible, but we are agile and switch gears when necessary and required.

 

Future Procurement Trends: What emerging trends do you see in procurement that could significantly impact the LPG shipping industry in the coming years?

 

From a leverage point of view, unfortunately, increasingly I see large companies buying out the smaller ones, which impacts our ability to leverage in certain parts of the supply chain. This is not a good development.

 

The two biggest trends, however, are undoubtedly in ESG and AI.

 

I strongly believe and hope that in a few years’ we will have surpassed the awareness phase of ESG and that there will be more regulation and certification, making it a lot easier for all companies to determine, on the basis of a standard, who to work with. ISO did the same thing for business processes in the 1980s.

 

Artificial Intelligence is an absolute game changer in any business. A lot of our repetitive activities will be taken over by AI, but also market analytics, supplier dashboards, forecasting, and reporting will be a lot easier and faster. Is this a threat to our procurement existence? Not at all, it simply means that we have more time for actual procurement activities instead of creating tools to help us do just that.

In Association with:

Jotun is a global leader in paints and coatings, providing high-quality solutions for homes, buildings, and industrial applications. With nearly a century of experience, Jotun focuses on sustainability and innovation to protect property and enhance aesthetic appeal. Their products cater to various sectors including architecture, infrastructure, marine, and energy, ensuring durability and performance in all environments.

https://www.jotun.com/

Closelink GmbH is a Hamburg-based maritime tech company focused on setting new standards in the procurement of marine lubricants. Through its digital platform and customized services, Closelink offers innovative solutions to build a resilient procurement strategy and generate tangible cost savings. Closelink’s intuitive platform enhances inventory monitoring, planning, ordering, and reporting. The platform automates real-time data collection and offers analytics tools and insights, making it easier for users to make informed decisions.

https://www.closelink.com/

Epsco Cyprus Ltd specialises in maritime safety and security services, providing comprehensive solutions including fleet safety service contracts, lifeboat and diving services, and safety equipment maintenance. Established in 1995, they support over 3,000 vessels annually with a global network of 350+ service stations. Epsco ensures compliance with IMO and SOLAS regulations, enhancing safety and operational efficiency for the maritime industry.

https://www.epscocy.com/

Marinetrans specializes in global logistics for marine spares, providing efficient door-to-deck solutions since 1991. They offer services including consolidation, collection, transport, documentation, shipping, tracking, and on-board delivery. With a robust global network, they ensure reliable and cost-effective logistics for various types of vessels. Their expertise and comprehensive services make them a trusted partner in the maritime industry.

https//marinetrans.com

MCT Consultancy (MCTC) is a global leader in maritime catering management and training, providing healthy meals and comprehensive support to vessels worldwide. They specialize in culinary excellence, supply chain management, and tailored services for galley staff. MCTC’s expert team offers continuous professional development, ensuring high standards and exceptional dining experiences on board.

https://mctconsultancy.com

Source2Sea offers a digital marketplace for maritime supplies, streamlining the procurement process for vessels. Their platform provides transparent pricing, detailed product specifications, and easy online ordering, reducing order cycle time from 35 hours to 1 hour. With integration to leading Fleet Management Systems, Source2Sea ensures efficiency and convenience in sourcing provisions, deck, and cabin supplies across a vast port network.

https://www.source2sea.com/

Crestron

Navigating the Future of Superyacht Technology with Daniel Kerkhof of Creston Marine

Crestron Marine: A name synonymous with seamless integration and intuitive control in the world of superyachts. But what truly sets them apart in this competitive market? In this insightful interview, we speak with Daniel Kerkhof, Director of Marine at Crestron, to explore the innovative strategies and cutting-edge technologies that define Crestron Marine. Join us as we uncover their unique approach and unwavering dedication to delivering an unparalleled experience for discerning owners and guests, setting a new standard for luxury and performance on the high seas.

 

Click below to access the digital brochure version

Origins of Crestron Marine: How did the idea for Crestron Marine come about, and how does it align with Crestron Electronics’ broader mission?

 

Our presence in the marine market wasn’t a calculated move, but rather an organic evolution. Crestron technology, designed for seamless customisation, found a natural home in the bespoke world of superyachts. Today, our mission is clear: to empower owners and guests with the latest technologies, delivering an extremely luxurious experience on the high seas.

 

Aligning with Crestron’s Broader Mission

 

Crestron’s core mission is to enrich how people work, live, and learn around the globe. By bringing our expertise to the marine market, we aim to elevate the superyacht experience, offering solutions that seamlessly integrate into the elegant and connected lifestyle that discerning owners demand. This means providing access to the latest technologies without compromise and ensuring unparalleled ease of use for both owners and guests. After all, a seven-star hotel experience is an expectation onboard, and Crestron is dedicated to delivering just that.

 

Organic Growth in the Marine Market

 

The first superyachts were built 40 years ago, while Crestron has existed for over fifty years. This longevity and commitment to innovation have positioned Crestron as a natural fit for the marine market. One of the key strengths of Crestron technology is its adaptability and ease of integration into custom-designed systems, a crucial requirement for every marine project. Skilled Crestron integrators can utilise the same Crestron hardware and software developed for the likes of NASA, governments, leading corporations, and luxury homes for marine projects. This allows them to flawlessly create spectacular experiences on board a superyacht. This unique approach ensures that superyachts benefit from the best-in-class technology and close working relationships that are hallmarks of Crestron, while delivering solutions that cater to the elegant and connected lifestyle of discerning owners.

 

Adapting to the Global Landscape

 

As Crestron’s presence in the marine market grew, we realised the need to adapt to the unique challenges and opportunities it presented. Marine projects often transcend geographical boundaries, with stakeholders located around the world. To address this, we established a dedicated marine division, providing a centralised point of contact and ensuring seamless communication throughout the project lifecycle, regardless of location. This global reach, coupled with our commitment to dedicated support, further enhances the Crestron Marine experience.

 

Integration of Systems: Crestron Marine offers a seamless integration of various onboard systems, from audio and video to lighting and climate. How do you ensure that these integrations are both user-friendly and technologically advanced?

 

We take a holistic approach to onboard system integration. We design, manufacture, and support the full spectrum of systems, from audio and video to lighting and climate. This allows us to ensure seamless integration and user-friendly control while staying at the forefront of technological advancements.

 

User-Friendly Design and Control

 

User experience is paramount in everything we do. Our rigorous testing process includes field-testing control interfaces to ensure the most intuitive operation possible for both guests and crew. We also make sure our products are compatible with different standards, such as DALI, KNX, and AES67, to facilitate easy, reliable, and secure integration of third-party products. Additionally, we offer APIs for developers to create custom control interfaces based on HTML5 and industry-standard UX development suites.

 

Technological Advancement and Innovation

 

We are constantly pushing the boundaries of innovation. Our commitment to research and development ensures that our solutions are always at the cutting edge of technology. For example, our DM NVX product family offers unparalleled flexibility and scalability for AV distribution onboard superyachts. These solutions provide high-performance video and audio over IP, eliminating the need for bulky and complex cabling, while offering advanced, cutting-edge features for a truly immersive, seamless entertainment experience onboard.

 

Commitment to Training and Education

 

We understand that the success of our solutions relies heavily on the knowledge and skills of the crew. That’s why we offer specialised marine training courses in collaboration with the Superyacht Electronics Academy. These courses equip crew members with the necessary expertise to manage the Crestron onboard technologies effectively. Additionally, our award-winning training program provides ongoing education for crew members and recruitment agencies, ensuring they stay up to date with the latest advancements in Crestron technology.

Unique Challenges in Marine Environments: What are some of the unique challenges of implementing technology solutions in marine environments, and how does Crestron Marine address them?

 

Marine environments present unique challenges for technology implementation. Electronics must withstand harsh conditions, including moisture, salt, and constant motion. Additionally, space is often limited, making installation and cooling of equipment racks a challenge.

 

We address these challenges by adhering to stringent marine product guidelines. Our keypads and speakers are designed to withstand the harshest environments, ensuring their durability and reliability. Additionally, our AV-over-IP technology minimises cabling, saving space and offering maximum flexibility for media distribution throughout the yacht.

 

Overcoming Geographical Constraints

 

Remote locations and limited access pose another challenge. We address this through a three-pronged approach. First, our products undergo rigorous testing to ensure maximum reliability and durability. Second, our systems offer remote access for technicians to diagnose and troubleshoot issues from land. Finally, we provide comprehensive training for crew members, empowering them to handle basic troubleshooting and client requests.

 

Meeting High-End Expectations

 

Superyacht owners and guests expect a seven-star hotel experience. To meet these expectations, we provide flexible systems that can adapt to diverse requirements. Our IP-connected and controlled components offer unparalleled flexibility for installation, use, and maintenance. Additionally, we recognise the importance of a robust network infrastructure, ensuring seamless connectivity and reliable performance.

 

Collaboration and Partnerships

 

We believe in fostering strong relationships with industry partners. We collaborate with leading manufacturers and system integrators to ensure seamless integration of our technology with other onboard systems. This collaborative approach ensures that our solutions meet the specific needs of each superyacht, delivering a truly customised and integrated experience.

 

Future Innovations

 

We are constantly exploring new technologies and innovations to enhance the superyacht experience. We are particularly excited about the potential of artificial intelligence and machine learning to personalise and automate onboard systems, further elevating the level of comfort and convenience for owners and guests.

 

Importance of User Experience: How does Crestron Marine ensure a consistent and intuitive user experience across all its offerings, given the diverse range of systems and controls?

 

Intuitive control is quite literally at the core of what we do at Crestron Marine. It’s the guiding principle behind our diverse range of systems and controls, ensuring a consistent and effortless user experience across the board.

 

Our journey began 50 years ago, and control systems have always been the backbone of our company. We’ve constantly refined and improved these systems, with user-friendliness at the forefront of our minds. The evolution never stops, and we’re always developing new UI solutions based on the latest technology or experiences clients see, want, or need, offering diverse customised functionality, all while maintaining ease of use.

 

Here’s how we ensure a consistent and intuitive user experience across our marine offerings:

 

User-friendly interfaces: Our control systems are designed to be intuitive and easy to use, even for those unfamiliar with the technology. They’re also customizable to match the specific needs of each vessel and user preference.

 

Consistent design across devices: The user experience remains consistent regardless of the device used to control the systems, whether it’s a touchpad, keypad, or remote. This ensures a seamless and familiar experience for users, regardless of their location on the vessel.

 

Integration with existing systems: Crestron Marine solutions integrate seamlessly with existing systems on board, whether Crestron or third-party such as lighting, climate control, and navigation systems. This allows users to control all aspects of their environment from a single interface.

 

Comprehensive training and support: We provide comprehensive training and support to ensure users can get the most out of their systems. This includes on-site training, online resources, and dedicated customer support.

 

Continuous innovation and improvement: We’re constantly innovating and improving our user interfaces and control systems. This ensures that users always have access to the latest and most advanced technology.

 

Whether owners and their guests are using a touchpad, keypad, or remote, we want them to feel instantly comfortable and in control of the experience onboard. For our superyacht clientele, this is even more important, as many have a Crestron system in their home as well. We understand the importance of replicating their home experience, even when they’re on the water. As we explained in a recent blog post, the ability to mimic the client’s home experience, even when they’re on the water, is a crucial aspect of our approach.

 

Finally, we take pride in supporting our hardware products long after their typical lifespan, and when we design new products, backward compatibility is a top priority. This ensures a seamless and familiar experience for our users, regardless of the technology they’re interacting with. By focusing on user experience, we provide our clients with a seamless and intuitive way to control their vessels, enhancing their overall enjoyment and comfort. We believe that a positive user experience is essential for creating a truly luxurious and enjoyable experience on board.

Global Presence and Support: With 90 fully staffed offices worldwide, how does Crestron Marine ensure consistent quality and support for its clients across different regions?

 

With 90 fully staffed offices worldwide, Crestron Marine is uniquely positioned to provide consistent quality and support for its clients across different regions. That global footprint allows us to be there for our clients, no matter where they are in the world.

 

But it’s not just about physical presence. Beyond that, we ensure that support is available 24/7. Our marine specialists are highly dedicated to providing the same level of service that superyacht customers expect from their crew, regardless of their location. That’s exactly why we started the marine department: so our customers get the same level of service from someone who knows their project, no matter where they are.

 

As for consistent quality, it’s deeply ingrained in Crestron’s culture. Although we ship our products globally, the testing process that takes place at our U.S. headquarters is incredibly demanding. From hardware to firmware to software, we have a team dedicated to trying to break (or hack) what we make before a solution ever ships.

 

By combining its global presence with its commitment to quality and support, Crestron Marine ensures that its clients receive the same exceptional experience, no matter where they are in the world. We understand that superyacht owners and their guests demand the best, and we are committed to delivering on that promise.

 

Future Innovations: As an innovator in the marine technology space, what are some upcoming advancements or features that Crestron Marine is excited about?

 

As an innovator in the marine technology space, we’re always excited about upcoming advancements and features. However, we’re also cautious about revealing too much about our roadmap. Pioneering at the forefront of technology means that it’s sometimes difficult to predict how long it will take before an innovation is ready to be launched.

 

Despite this, there are some insights into what’s on the horizon for Crestron Marine:

 

The impact of increased internet speeds on yachts: The increasing availability of high-speed internet on yachts is creating a change in the behaviour of our end customers on board. Up until recently, you could only listen to or watch content or media that were already available on board. The use of streaming services was nearly impossible due to a lack of speed (and any solution we could offer was extremely expensive). The increasing availability of internet on board, through Starlink and other providers, results in a different media consuming pattern. That’s something we consider when developing our solutions.

 

Of course, the increased availability of internet on board didn’t come as a surprise to us. This means we already have the products and solutions available that answer those changing needs. One such example includes our digital signal processor (the DM-NAX-XSP) that brings eARC into the mix via HDMI connectivity. It’s such a small black box, but this addition shows just how far Crestron is ahead when looking at its product roadmap.

 

The Crestron DM-NAX-XSP is a digital signal processor that pairs seamlessly with any Crestron DM NAX amp or preamp. Among its numerous features, one that really stands out is the processor’s ability to bring eARC via HDMI® connectivity into the mix. The relevance of eARC for marine environments is significant: Thanks to the constantly improving availability of high-speed internet connections at sea, and TVs and sources like the Apple TV digital media extender and Roku® players becoming ‘smarter’ through the use of apps for streaming services, we see increased demand for a reliable way to route back audio to our central multi-room amplifiers without latency and quality loss. eARC is the leading method to do so. By leveraging this technology, Crestron is now able to send that audio to your DM NAX amplifier — wherever it is located — so you can play the audio in any room with optimum quality.

 

The rise of fully colour tunable LED lighting: Another development we’re excited about is fully colour tunable LED lighting. We all know that no effort or cost should be spared when designing the interior of a yacht. With that in mind, it would be a shame to only use dimmable, standard spots for lighting. By integrating fully colour tunable LED lighting control into our solution, it’s easier than ever to create the perfect ambiance for any occasion. Imagine setting the mood for a romantic dinner with warm, dim lighting, or energising the space with bright, cool tones for a morning workout. We partnered with Savage Lighting here to create a highly customisable, easy-to-install and maintain lighting control solution for superyachts, Savage is the most prestigious marine lighting firms in the world.

 

Seamless user experience across home and yacht: As we hinted in a previous answer, the technology is such that we can now provide a consistent user experience for customers that carries from the residence onto the yacht. That’s only improving over time, and the fact that a client can walk into a stateroom and find the technology experience indistinguishable from that in their luxury bedroom suite on land is extraordinary.

Training and Skill Development: Can you elaborate on the specialised marine training courses offered by Crestron and their importance in ensuring optimal system performance and client satisfaction?

 

At Crestron Marine, we’re committed to helping create the perfect onboard experience. This includes ensuring that crew members have the knowledge and skills they need to operate and troubleshoot our systems effectively.

 

In collaboration with the Superyacht Electronics Academy, we organise AV training that covers both the basic theory and practical side of AV onboard superyachts. After completing this curriculum, crew members will feel comfortable with AV systems onboard.

 

We accommodate the need for ongoing education via our own award-winning training program and through superyacht-specific training organised with partners. People who complete AV training receive certification, which helps recruitment agencies select the best applicants for the job.

 

By investing in training and skill development, Crestron Marine ensures that its clients have access to a skilled workforce capable of delivering the best possible onboard experience. This commitment to excellence is evident in the company’s comprehensive training program and its focus on providing practical, hands-on training that meets the specific needs of the marine industry.

 

Strategic Collaborations: Are there any notable partnerships or collaborations that have been particularly impactful for Crestron Marine, and how do they enhance the offerings for clients?

 

At Crestron Marine, we believe that strategic partnerships are essential for delivering the best possible onboard experience for our clients. These partnerships allow us to leverage the expertise and innovation of other industry leaders, expanding our offerings and providing our clients with access to a wider range of solutions.

 

Daniel highlights some notable partnerships that have been particularly impactful for Crestron Marine:

 

Long-Standing Partnerships: We have long-standing partnerships with companies like Kaleidescape, ensuring that our systems always support the latest versions of their products and vice versa. This seamless integration provides our clients with a smooth and enjoyable entertainment experience.

 

Partnerships for Specialised Functionalities: We also forge partnerships to add functionalities to our systems that are very specific to the yachting market. For example, we partner with Call Systems Technology to offer crew call solutions that are tailored to the unique needs of superyachts. These partnerships make our ecosystem bigger and more complete, allowing us to offer solutions that address all aspects of the onboard experience.

 

Seamless Integration and Support: Daniel emphasises the benefits of these partnerships: Without any hassle or the need to think about protocols or programming code, our integrators can make these partner products function as part of our ecosystem. This allows our clients to benefit from the advantages of these specialised solutions without any compatibility issues. Our tech support team also has a deep understanding of these partner products, thanks to the official Crestron drivers and other resources we provide. This ensures that our clients receive comprehensive support for their entire system, regardless of which components they choose.

 

Partnerships enhance the company’s offerings by providing access to specialised functionalities, seamless integration, and comprehensive support. By leveraging the expertise of its partners, Crestron Marine ensures that its clients have access to the best possible onboard experience, tailored to their specific needs and preferences.

 

Environmental Considerations: With increasing emphasis on sustainability and environmental conservation, how does Crestron Marine incorporate eco-friendly practices or solutions in its offerings?

 

We’re extremely committed to sustainability and environmental conservation and we incorporate eco-friendly practices and solutions into our offerings in several ways.

 

Smart Integrations for Energy Conservation:

 

Our dealers and partners are very knowledgeable when it comes to customising scenes — whether completely automated or delivered with the touch of a single button. This is a huge part of the success of control systems: The end user never really has to think about it. But it’s how these also affect and have an impact on energy consumption that adds even more value. Two of the biggest energy consumers on board a yacht are HVAC and lighting. At Crestron, we’ve been developing control and automation for years now, so we know how to get the best out of the system whilst being incredibly efficient. For example, allowing for the HVAC to turn to eco mode and lights to turn off when rooms are empty are just the basics, ‘low hanging fruit’ for those striving to conserve energy onboard. But we can do so much more.

 

Leveraging the Control of Power Onboard:

 

The rise of different power generation and conservation systems — including hydrogen — increases the need to exchange information between different systems. This is another thing that Crestron has a lot of experience in. For example, you can program your yacht so major energy consumers turn on when the battery is full, or to close the blinds when the sun is shining on the windows, so the HVAC doesn’t have to work as hard.

 

At Crestron, we also take a critical look at the AV system and its consumption and are constantly developing solutions that ensure that some major energy consumers become redundant. Modern AV receivers, for instance, weigh a lot, take up a lot of space, and consume a lot of power, even in standby. They do offer loads of different types of connectors and functionalities in return. However, marine projects often only need one HDMI connector. Our solutions take up less space and consume less energy while offering the same quality experience.

 

Crestron Marine’s commitment to sustainability is evident in its focus on developing the smartest solutions, leveraging new technologies, and always looking at energy efficiency. By prioritising environmental considerations, Crestron Marine helps its clients reduce their carbon footprint and contribute to a more sustainable future for the marine industry.

 

Personal Insights: Given your experience and insights into the maritime sector, what do you believe sets Crestron Marine apart from other marine technology solutions in the market?

 

Given my experience and insights into the maritime sector, I believe several factors set Crestron Marine apart from other marine technology solutions in the market. We’re very proud of the depth of our portfolio thanks to our experience in both residential and commercial environments, including military and healthcare deployments. In these demanding environments, reliability and security are paramount, and conditions might be less than optimal. Just think of our DM NVX AV-over-IP solution, control solutions, eARC for audio, user interfaces, and more.

 

At the same time, our R&D department loves challenges. They are eager to design solutions specifically for the marine sector. We already touched on the benefits of our global presence, including support and training, which is extremely beneficial for the international character of marine projects.

 

Our scale — and the scale of our network — also gives us early access to important and direct insights into what customers want and what other manufacturers are working on. As a result, we can develop new, cutting-edge products or new applications for existing products that anticipate client demands.

 

Ultimately, I believe our commitment to innovation, customer satisfaction, and understanding the unique needs of the marine industry set us apart. We’re constantly striving to develop solutions that enhance the onboard experience for our clients, and we’re always open to feedback and collaboration to ensure that we remain at the forefront of marine technology.

 

https://www.crestron.com/

In Association with:

Kaleidescape is the premier digital provider of movies, offering unparalleled audio and video quality. With lossless Dolby Atmos and DTS audio, and video bitrates 10x higher than typical streaming services, Kaleidescape ensures a cinematic experience like no other. Their platform integrates with home automation systems for a seamless theater experience, elevating the standard for home entertainment.

https://www.kaleidescape.com/

 

Call Systems Technology (CST) specializes in advanced communication and critical alert solutions. With over 25 years of experience, CST offers wireless call points, critical alert messaging, call button solutions, paging systems, and two-way radios. Their innovative Gen2 messaging and alarm monitoring software enhances efficiency and safety across various sectors. CST’s solutions improve communication, productivity, and customer service globally.

https://www.call-systems.com/

 

Savage Lighting specializes in bespoke lighting solutions for yachts, cruise ships, and commercial spaces. Offering interior and exterior lighting, they focus on custom designs and high-quality materials. Their expertise includes integration with advanced control systems like Lutron and Crestron, ensuring optimal functionality and aesthetic appeal. Savage Lighting is dedicated to delivering durable, innovative lighting solutions tailored to specific client needs.

https://savagelighting.co.uk